Visum - www.visum.co.uk

I have used visum many times over the years as a landlord who owns properties to let. They are helpful and their staff are always there to help. The site is easy to navigate. The property is listed online very quickly and because of the large amount of footfall my properties always gather a lot of interested people within hours and they are let within days. Not expensive.. good value for money and lots of extra commodities available to buy very cheaply.. an extremely good reliable genuine company.

My husband and I only managed to get as far as spotting a promising property to rent on their website and arrange a viewing. But when it came to get the exact address, both the agency and the property owner went completely silent and unavailable. They did not respond to our several inqueries neither online via their chatroom, email nor via phone. The said time to viewing went by without them getting back to us.

We figured that they might already given the property to someone else, yet the sataus of the flat did not change on their website - and to be honest, even that is the case, it is not an excuse for acting like that.

Seems like a bad omen to us - are they similarly responsive and careful when it comes to existing tenats' issues?

We are sad, frustrated and outraged. There are very few properties in the area that live up to our expectations, and the fact that this opportunity is ruined by the negligence of Visum is more than upsetting.

I always use Visum to let my flats. I find the service works well and is easy to use. Also the response centre at Visum is genuinely responsive and helpful to any email query.

If you are thinking of selling your home, I can not recommend Visum highly enough.

I found the process of being able to speak directly to potential purchasers was fantastic and this is definitely the way forward. Any questions, queries were instantly solved and with no difficulty. I knew my house better than anyone!

It also meant that negotiations were straightforward and friendly. There was no 'other' to get involved, it was just between me and the purchaser. In fact the main negotiation took place in the garden, in a relaxed atmosphere, and over a friendly cup of tea. Simples. We both knew what we wanted and for how much. It was incredibly easy to come to a price that we were both happy with. And with no anxious waiting or penny pinching.

Another massive plus was the cost. I paid for the Gold service and had enquiries from locals as well as people further afield wanting to re-locate. The cost was very affordable and as I paid for it on a monthly basis, I only paid for the time it was advertised and when sold, there was no additional bill. The seller saves a huge amount of money.

Ultimately, I feel the seller knows their home better than anyone and therefore has to be the best person to sell it. And talking directly to potential purchasers made life very easy indeed. Highly recommend Visum.

I have been a long term customer of Visum, advertising many properties with them.

Unfortunately, we had a major problem with an EPC which meant that Visum cancelled our paid for advert.

When we had rectified the EPC problem (after a number of months) we were looking to reinstate the advert.

The total lack of understanding of a customers position from the call centre was shocking. I understood that all good businesses are built on long term trust and compromise but I found them unhelpful to the extream.

Sorry, Visum - you need to sort yourself out.

I will be looking elsewhere to advertise in the future.

I have used Visum several times over the years to let my 2 properties. It is a very easy to use interface and I have always been successful. I noticed I had made a mistake in the address of one of the properties and after just one email the problem was fixed. It was a bit complicated as I had created an extra profile but this was swiftly dealt with. As soon as I saw the intelligent and proactive reply I heaved a sigh of relief!

I rent out around 20 properties and have used VISUM for a number of years for property advertising since they first started as a company. I have always found VISUM very helpful and professional on the phone. Crucially, the tenant enquiries I get are tracked really well and come directly through to me at all hours with no fuss.

I have given 4 stars as there is always room for improvement. However, VISUM are continually improving and I hope I'll continue to use the service well into the future.

I have used Visum to let my property for many years now and have always found them very efficient and I have been able to find a tenant quickly. Visum is very easy to use and all queries are answered extremely quickly. Their prices are very reasonable and I fully recommend the company and shall continue to use their facilities in future.

We sold our house in Kent using Visum & found it easy & much better than any estate agent. We moved to Norfolk but after 18 months my husband couldn’t settle so we sold quickly again using Visum & moved back to Kent. We encouraged everyone we knew to use Visum if they were to sell their property rather than estate agents. We were literally so pleased with the ease at which we sold & wanted to get Visum more customers. What we didn’t realise was that because we had used Visum friends & relatives wanted us to set up their property online as we had previously used it. We didn’t mind & gained nothing from it other than the pleasure of knowing Visum would get their business & not the high street estate agents. We put a friends property on via our account & then another friend wanted us to sell their flat. We didn’t mind at all & we’re only to happy to help but Visum obviously & wrongly thought we were gaining something from this & said we couldn’t use them again. Anyway we haven’t lost anything but they will have lost people we would’ve recommended but now if we ever moved again we would find an alternative online estate agency. Banned by Visum from trying to get them all the customers we could.

I used Visum (as opposed to a traditional Estate Agent) to market our house.

Using their service meant I could create all the text and upload all the photos (plus the floor plans and EPC) for our house. When I changed or added something it took less than 30-minutes to update online with the main websites (Rightmove, Zoopla, etc) and that was 24-hours a day. Also, it was good to be able to respond to enquiries (emails) as soon as we got them, instead of waiting for the Estate Agents answer and waiting for the Estate Agent to tell us when we had an enquiry!

Buyers seemed happy with the service and were impressed that I responded to them so quickly. By having that direct contact I knew that the information received by the potential buyers was true and accurate, because it came from me! You are able to keep good notes on potential buyers...

We would definitely use Visum again. They were a great (low) price and we sold our house by using them.