TruGym, Stockton

After only a couple of weeks of being a member here the problems started. I appreciate that it is a budget gym and the range of equipment is adequate. However I have a major issue with the classes that are run as well as the management of the club.

The main reason that I joined is for the Les Mills Combat class. It was ideal as there is a Friday class at 5:30. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (can’t discuss here due to a continuing legal case). The gym did not respond to my complaint.

After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Les Mills instructors are required to complete updated training twice a year to remain accredited.

So far, after over 20 written requests, the gym and its director refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. This suggests to me that they know they are not up to date. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. I am still waiting for a refund and the information about the instructors..

If you want a real Les Mills class, or any customer service, go to another gym!