Novellini Design - www.novellini.co.uk

Bought a Novellini shower door 15 years ago and was very happy with it. Recently we upgraded our bathroom and ordered a new enclosure. It arrived damaged from Novellini UK. Novellini were reluctant to replace, albeit did eventually after much negotiation and a big delay.

The Novellini sales team representative I spoke to on the phone was rude, obstructive and lacked basic communication skills. I would NOT recommend using this company until Novellini appoint better mannered and skilled staff.

I hope the product hasn't in deteriorated in quality as much as the staff clearly have....

Just don't go there Leak free your having alaugh what a waste of money.....Don't have to use silicone that's really funny.Work on the coal face..

Just don't go there Leak free your having alaugh what a waste of money.....Don't have to use silicone that's really funny.Work on the coal face..

we have installed two novellini showers a new holiday R115 and a R90 steam cabinet. The R90 steam cabinet has been in the garage for two months awaiting the arrival of a new tray, this tray has a manufacture defect that being the screws supplied went through the tray. When I spoke to the person I dealt with from there technical department he placed the blame on the fitters saying they did it wrong. When they sent someone out to look at it they said it was a manufacturing fault. This has now been in the garage for two months awaiting a new tray.

The second shower the New Holliday 115 was fitted and when it was tested prior to using it water started leaking out of both bottom corners. We contacted the person I dealt with from the technical department and surprize surprize our fitters have fitted it wrong we have not fitted the seal. Checking the instructions there is no seal to be fitted. They decided to make a site visit to look at the two leaks and told us that were the result of using the shower head to spray the cubicle. question asked of them how does the lady clean it everybody asked says they use the shower head to clean there shower. We are still dealing with this as the shower is not fit for purpose and today a wheel has fallen off the door. To summarise the showers are expensive so you would expect a quality shower this is not the case and there customer services are poor. I think this will go legal so I would not recommend to anyone to purchase there goods

Shower door exploded into small pieces, you do not get 10years guarantee as they advertise.

just paid over £200 for new door that's the lunes a87l-1 87-90 lucky I was not in shower at time no joy from NOVELLINI one mad customer

Having purchased Novellini shower tray, trap etc, I find to my dismay the trap fittings do not fit standard uk waste pipe fittings. (40mm)

no response whatsoever from the seller, simply take your money and run.

having spent over £800, I feel what a waste of time,

So after much thought and contemplation I bought a Novellini Light R90 Steam Shower unit. So to fix this I made a series of upgrades to the system to bring the water pressure up to 3.Bar. So we install the unit and lo behold the unit does not work. I spoke with Novellini Support multiple times and the Manager Nick promised to have someone call me back but I am still waiting after 2 weeks. So after having spent 2000 pounds on the unit and upgrades I am left without what I paid for. The unit however appears to be well made and of good quality. Unfortunately. the support leaves a lot to be desired. A bit like the Alfa Romeos or Fiats of earlier years!! Another example of how destroy a brand of a perfectly good product! SHODDY Service