Harmony Law - www.harmonylaw.co.uk

I do not want anyone to go through the stressful situation I am currently in due to using these solicitors trade also trade as Ross and Coates.

I am one of a very frustrated party which includes my estate agent, vendors estate agent, my buyer, vendor, and vendors solicitors.

We are all in agreement that they are rude, incompetent, unreliable, lacking in knowledge, uncontactable, disinterested, argumentative, unprofessional, untrustworthy, disjointed, unresponsive, lack standards, unable to cope with workload and uncomplicated tasks and the list goes on.

They may appear cheap but then ask for hidden costs up front and will not continue with case unless you pay there and then with poor explanation of what you are paying for.

The complaint procedure is completely unsatisfactory.

I would have given no stars if possible as I can not think of one positive point regarding their work since July and we are no where near completing. I am just hoping my sale and purchase will get to completion!

DO NOT USE THIS SOLICITOR. I moved in 2016, i had a complete battle with contact with this company and was surprised I even got to move during the process, was expecting the people in my chain to pull out.

Every couple of years i get a letter from the HMRC saying i haven't paid my stamp duty, which i have, because they didn't send it correctly. So, another letter from HMRC this morning (november 2020) saying the same and I still have to sort it out. Theres no point calling them, I would have more chance of them answering at midnight on a sunday during lockdown.

I shall be putting up 1 star reviews every time i get a letter so others don't use this useless company.

An absolute disgrace of a company that lead to loss of sale of my house due to their hopelessly incompetent service which is intolerably rude and arrogant. Even when faced with facts they will accept no liability and the person dealing with the complaints is only there to infuriate you further with his condescending and rude approach. I found this company through a price comparison website and it was a soul destroying experience. Inability to provide clear instructions to customers, delays upon delays with no follow up and not addressing questions raised, One star is too high praise for this company. They should be closed down with immediate effect. Sadly I came across the online reviews later on and if you decide to raise a complaint and seek refund/compensation, you are in for a shameful and infuriating treatment by the person I dealt with. A complete and utter humiliating waste of time. Save your time, money and health and never ever consider going to this company. Not ever!

This company only gets 1 star because that is the lowest. Legal staff generally only work from 10am to 3pm, in line with school pick-up and the office empties at half-term. Almost never return calls or emails and so slow to respond to other solicitors that it engenders lots of bad feelings and distrust. I was stupid enough to fall for the low cost advertised on-line, but that only got a level of service that was glacial in its slowness. Paying for the 'expedited' service doubled the cost (no longer a cheap option), but the service was little improved. Using them was more stressful than divorce! If they offered to do with my next sale for free, I would still not engage them.

This company gave me so much stress lost me a sale and nearly another slow never reply only automatic impossible custumer service

I found Harmony Law through a price comparison website. I made the mistake of looking at the reviews after instructing them to act on my behalf. The reviews shocked me and I was so worried about having made a huge mistake as we wanted a quick purchase.

However, my experience was entirely positive and bore no reflection on the reviews I read. Maybe I was lucky with who I had acting on my behalf, because she was efficient, helpful and ensured everything went smoothly (even though the sellers solicitors were a nightmare and caused more problems for both the seller and ourselves!) It was easier to communicate via email as trying to speak directly didn't always happen, however the emails were always responded to and she chased up the sellers' solicitors, copying me into the emails.

I know that I can only comment on my experience, but I would use them again without hesitation. I think more people tend to review when things go wrong, rather than if it all goes smoothly - which is understandable. That is why I wanted to share my positive experience about the company.

Upon speaking with the person I dealt with I made it clear in the first instance that I would be looking for a quick sale, she said that would be fine. When it came down to it they wanted to charge me an extra £400+VAT for this even though I made them aware of this from the onset. Also the minimum time they take to complete without avoiding paying the £400+vat its 2 months plus 1 day from the day they receive contracts from the other solicitors. This is written in their ToC however not every clear.

Out of 11 houses we have bought and sold over the last 20 years this has to be the WORST conveyancing company on the planet! They will feed you all the bull you need to hear to get your business and that is where it all stops!! emails never answered, telephone calls never answered. They are discourteous, unprofessional, rude and arrogant to the extreme!! Our purchase fell through so I asked for a refund? for 2 weeks I heard nothing! Only when I threatened to litigate against them in the small claims court did I get a response?? they then took a further 4 weeks to send a cheque! Dont be taken in, pay a fraction more and get a decent company to do the job, Unfortunately for me I had not read the reviews until after I had signed up otherwise I would never have used them in a million years!! STAY CLEAR OF THEM!!

Every step of the way has been a struggle to get any information or correspondence from them. Contracts were signed by sellers end of September and we are still waiting for a completion date. Phoned today to be told if we want to move next week we will have to pay another £295 and the date we want still won't be guaranteed. Attitude of the manager of Harmomy Law is if you pay a discount price you wont get a Rolls Royce service. And to top it all our solicitor has now gone on holiday for 2 weeks.Wish I had found these reviews before instructing them as it has ended up costing us more money with all the extras we have had to pay on top of the original quote.

Avoid this company at all costs. Service is slow, questions are not answered, no mechanism to track your cases online, nothing is checked before sending to you, should you want any change slight change to the service they charge massive rates. Do not be fooled by a low price, I was and regret using them for even any simple service. The only thing they do quickly and well is getting more money should you request the slightest deviation or simply an explanation of what is going on. Avoid avoid avoid avoid!!!!!