BT Mobile

Absolutely lousy service. Frequent drop outs and, when I go to BT to attempt to get a fix they treat it as a joke. When I bought the service I was assured I would not need a landline as their mobile service was good - it isn't. The service is not good and they simply do not seem to care, when you can get through to them they try and sell you additional products which, of course, you don't want as the ones you have got are not of a decent reliable standard.

If one complains online to BT they want a number to call you on, but your mobile phone is not working so how on earth do they think they can call you?

I have had no mobil service for 24 hours (my partner is affected by this too). Not a huge problem as such, sometimes complex networks have faults.

The problem is that without a landline it is rather difficult to report a fault. I logged into he BT site and when I try to raise a fault I am presented with a range of new mobile phones to purchase.

In desperation I googled "raise a complaint" and found a way to report the matter and raised a fault. BT Mobile's response to my having reported a fault with the phone - they have "scheduled a call" to me.

Issues so far

1) Very difficult to actually complain

2) Clearly the nature of my complaint has not beed read properly

I shall update this post as the fault progresses.

Final thought - it was so easy to buy from them and so difficult when you have a problem.

I bought two SIM plans with 3G data. The sales person told me that while the plan with 6G data is normally needed to get the BT sports in my phone, I can still get BT sports with this because I am their valuable BT plus customer, and the data will be doubled for that. However, I found later that that was not the case. Typical bait and switch. I made a complaint to BT. The customer service told me that BT will not do anything on that. Just take it or leave. Wow. What a great company BT is for their so-called valued customer. Please avoid this company and if you must choose this, be suspicious about any promise they give to you. BT is not trustworthy company. Once I finish my broadband contract, I will avoid BT forever.

Since "Upgrading" to Fibre I have had nothing but connection issues with ALL my devices. Having spoken to a few technicians to fix the problem. Online chat terrible (repetition issues) Finally I phoned in to chat , Help desk was actually great and full of promises....its now 3 weeks and I still don't have my NEW Smart Hub I was promised would be with me the week after, and I still keep losing connectivity while I wait !? Common BT REALLY !!!

I just moved frpm Vodafone to Bt back in Jan. Order 2 sims at the same time. First sim arrived 1 day later and the second sim arrived 3 days later after reordering and cancelling the sim in transit.

However, the billing date for both the sims are same. After complaining i was told thatthe credit will be provided but nothing happened.

Both the Sims activated, but no signal receptionat home.

I Called 3 different numbers, mobile team, support team and then technical team where it was highlighted that out of 5 boosters only 1 is working in East london. ALSO, the senior technician replied that Bt doesn't guarantee 4g or 3g signals everywhere and that "everywhere" is my home. So they expect there customers too live on streets or on the roof where the booster is installed.

I was ask3d to switch off 3g and 4g and switch to 2g so that i can only receive calls and access Internet through wifi.

I requested signal booster from b.t where first i was told that it is out of stock and upon further debate i was sent an email to provide 4 examples of no signal reception. I gave them 1 example of my house that happens every day. So bt should multiply that example by 4 or by 365 days because i go and sleep at the same place on daily basis.

To conclude, yes there wifi service and wifi support is good but never go for bt mobile because of no reception, no support plus you will charged accompanying with lots of stress.

If they can post the sim to that post code, deduct the direct debit from the sim owner of that post code, why can't bt provide the promised mobile service to that post code?

So far it has been 2 months and i just roam around the house for one signal bar so that i can receive calls which is like the basic function of mobile service provider.

If BT is charging for 4g Internet plus calls plus text facility then i should be receiving all of them. If you can't provide me the services than stop taking my money and cancel my services.

Worst mobile service provider ever.

I switched my internet provider from Sky to BT two months ago and I have nothing but problems with the reliability of the connection and the service I receive. The internet connection drops out and I get very low speeds to the point where I cannot open a web page! In the 6 years with Sky I never had any problems with connection or any cause to call customer services.

Every time I contact BT they test the line and find no fault, they say the line is not dropping and fob me off with the same old things to try, on the last call I was told BT they will only guarantee a wired connection and told me to hard wire all of my devices or to look to change my provider. When I asked to leave my contract due to the issues I was told I would be charged. I am now trapped in a contract that does not deliver the service I need consistently.

BT customer service is very poor and they do not care about their customers and are only interested in fleecing them for the money. I do not write reviews normally but I felt compelled to write at my disgust at the way this company treats its customers.

Do not use BT for internet, if you have problems you will be on your own

Very reluctant trapped customer

Not happy with this company, lost my Samsung galaxy 8 with my BT mobile sim contract inside as i used this sim with my handset witch did come from another network but used BT, when i lost my handset my insurance asked for proof of usage witch BT could not give me they had poor excuses to why they couldnt give this info witch i believe they should be as sim was used with that handset in question, i was told till blue in the face they could not provide proof of usage strangely, witch has now caused me big issues with getting my handset replaced by insurance no proof of usage no claim. so now im at a big loss of a £750 handset i cant replace and stuck in a 2 year contract paying £44 a month with no handset, no thanks to BT mobile not providing the appropriate info for my insurance company, when i mentioned court action bt all of a sudden managed to produce documents out of the blue witch did not even gel with my claim, so i believe this is made up and it come across very suspicious i am now forced with having to take court action at a cost to me, as a autism suffer and suffer of Asperger's i found my ordeal very very frustrating and distressing i have been without a handset since Oct now while dealing with this and every day my mental health gets effected and now forced to buy out for a new handset. i believe BT mobile to be liable in this case and having to take them and others to court over this now, id stay well clear of BT for mobile phones they have a poor reaction to customers issues and cant even do the simplest of things and unless you want to lose out i wouldnt even go there. not worth the stresses or action that has to be taken after dealing with them i also managed to gather over £50 worth of phone call charges to my home phone in relations to all contact to companies about issues revolving this. very upset customer and will never use BT again or advise people to go with them. I also had to go through the Ombudsman who sided with my insurance company and denied my claim due to no proof of usage so i feel BT are at fault and liable and act very suspiciously, i had to go through reconsideration with insurance and the ombudsman companies all to a fail due to one simple bit of info BT wont and say cant provide. Soon as a sim is put in to a handset that network is aware and details are logged of this imei number and with that number states what phone is used so why they cant do what other networks do is beyond me.

After 2 years of frustration with EE I finally changed my mobile phone network provider to BT thinking naively that they should be good. Well stay away, BT mobile bought EE and the poor service and hidden charges are the same. BT lures you in with seemingly good deals, BUT here the catch, their so called unlimited texts are not free at all, in fact. Whenever you use a moji or include a picture in your text BT will charge you 40 pence per text. It’s absolutely insane, the moji’s comes up whenever you are sending a text to your children or friends/spouse etc and if you are like me it’s nice to include a smiley face for example, and this BT knows too well so they charge unless it’s a plain text, shame on you BT.... furthermore their network coverage is lower and poorer than anyone else and if you like me try and call customer service (and are lucky enough to get through all the spoken nonsense and choices upfront) then customer care will only tell you that the coverage you are complaining about is flagged as excellent... it’s pointless, customer care in BT are just like any other dumb robot preprogrammed to say certain things... well I am cancelling as soon as possible and please do not waste your money and patience with BT, trust me it’s not worth it. Kind regards from a hopefully soon ex BT customer... Bearsden, Glasgow

previously with Vodafone got poor service, so looked about and spoke to Bt and chose one of there pay as you go plans, what a disaster, some times no signal or searching ,that many red crosses on signal strength indicator I was thinking I was trying to phone the red cross ,I live about 3 miles from nearest transmitter and can't accept that they have no faults on the transmitter.Some times full signal, and attempt to make a call and you lose signal. tried talking to them but not happy so am giving up ....

Have used BT for years for phone and broadband. Took out mobile phone contracts with them having been assured that the signal in our area was perfectly fine.

HOrrendous signal, lost so much business through it.

Cancellation charges even though we were in our opinion mis sold this product.

It is their fault and they are trying to charge hundreds of pounds to cancel.

Fortunately our new provider is absorbing much of the cost.

I am now cancelling everything we have with BT, and will never use them again.

They are a dinossaur of an outfit.