RhinoCamera - www.rhinocamera.com

I would not recommend this company to ANYONE again. I bought a Nikon D7500 there in April 2021. However, within a year, the charger failed. I contacted him to claim my warranty. This happened on March 14th, I had to send the charger in at my own expense for it to be checked. Many mails and weeks later according to Mr Hann the package had not arrived while I had proof from the post that it was delivered, after a few angry mails the package was finally "found" and the charger would be checked... The charger would eventually be replaced and according to him a new charger was ordered on May 18, after having to send 20 emails to and from. I can tell you that to this day nothing has been heard and I have been for over 4 months! Comes without charger. This is a charger of 60 euros that will not even be replaced within the warranty period, I can't imagine that the camera or other expensive equipment from this webshop would become defective. I would stay away from Rhino Camera. The discount they give compared to other shops does not outweigh the losses that someone may experience in case of defects during the warranty period. You have been warned. They don't sell me anything anymore!

I am waiting for my refund 7 months! Totally unprofessional company, no answers, ignoring customers.

I ordered a Nikon Z5 on black Friday in 2021 on the Rhinocamera's website, the company didn't send me the tracking number, the excuse for that is what they called "the bulk shipping": once this bulk of packages are been delivered to a specific region they scatter off, and only at that time a tracking number will form, and I stupidly trusted them. The man that I always contacted is called Miguel Garcia he kept blaming the COVID pandemic for the delay. Before Christmas I asked him if the camera was able to arrive before Christmas, Garcia said yes off the top of his head. Now 3 months later after I bought it, I haven't received anything, I've already canceled this order since January due to this seemed infinitive delay, they said the money had been refunded immediately and it might take a working week to successfully receive it, after 2 weeks of waiting, not to my surprise, nothing has gone into my account. I imagined some other possibilities that might delay this refundment like the money has been refunded to the wrong credit card, so I asked him to send me proof of this refundment, and...well I guess I wouldn't be here if he sent me that.

So the conclusion I think Is pretty obvious, don't buy anything from Rhinocamera, don't be another fool like me who would ever buy something expensive on a small website.

Absolutely dreadful experience! I ordered my Sony Alpha two months ago, and it hasn’t arrived yet. Customer support is not giving me any information about the location of the parcel, they just blame DHL for the delay. No tracking number, nothing. When I asked for a refund, they started threatening me and ceased further communication. 1700€ lost!

Do NOT buy from them. It is a terrible company, taking our money and not sending your goods.

I ordered a camera lens for a Canon EOS camera on Thursday and it was delivered to my home address already on Tuesday morning 6th July 2016 in a perfect condition. It could not have been done in a better way.

We eventually received our camera.

The website said delivery within a week. It took a month. When I contact them, they first said that they already sent it and they will sent a second in a few days. Then they said we needed to wait, then they said they will give us the tracking number. When I tried to cancel, they ignored me.

When it finally got here, I found out that they only sent it a few days before. The camera had a Chinese manual and the wrong power plug.

Not worth the 50 euro I saved.