MyPicture.co.uk - www.my-picture.co.uk

I placed this order on Wednesday 22nd of May, I ordered 2 canvas a mug for a birthday present in 7 days time, the website states “We're the only personalised canvas shop who'll get your photo prints ready for dispatch in just 24 hours.”

and shipping time of 3-6 working days.

On Tuesday the 28th I contacted the Mypicture as my order was still showing as in production and was told that both the mug and canvas had been made and was provided a tracking number for this, this arrived on Thursday 30th and was just the mug.

I then contacted customer service again and was told someone would chase this up and get back to me, I was informed that evening that there had been a manufacturing fault with my order and they was having to be remade (this is now 8 days since I ordered) and they apparently print and have them ready for dispatch within 24 hours, so even if there was an error which I understand can happen it should have only took 48 hours.

I then spoke to customer service on Friday 31st and was informed that it was being shipped however the tracking still shows it hasn’t been received by yodel as in fact still with my picture they have just generated the shipping label ready.

The only apology I have received off someone is them offering 40% off my next order which i politely declined as I wouldn’t recommend anyone order from this company and i definitely will not be doing again, they also offered as a gesture of good will to refund my delivery charge, however I received free shipping on this order so that would of been a refund of nothing! The canvas were ordered for a birthday present it was therefore essential I had them in time for that, but never received them and was lied to that they were en route and they are refusing to cancel my order.

Avoid this company at all costs

Please avoid and do not use the services of this company because it is disloyal to its customers.The company deceives its customers with the deadline for making the order, delivery and customer service, what's more, it even makes fun of people's pain.

I placed an order on 29/12/23 after seeing on their website that the production time is 1 to 3 days.We have lost a mother and her funeral is scheduled for 12/01/2024.According to the times listed on their website, we shouldn't have any problems, but to avoid any inaccuracies, I called to let them know in advance everything about our order.I was assured that it would be marked as a priority and they would notify the production department.On 06.01.24 I received an email confirming that my order has been produced and shipped. From 08/01/24 to 10/01/24, I have been constantly checking where the package is, including the delivery company- Yodel. I talked to both companies every day. The company named my-picture.co.uk assured me that I would receive the shipment by our deadline. On 10th I called twice again to this point and after checking, I get a new email saying that right now my order is ready and expected to be shipped.

Why they deceive and are so dishonest with a client who suffers from the loss of a loved one?This order will arrive after the funeral will have passed. The moment I found out that I was cheated, I immediately looked for another company to carry out the order in a short time

So far this company really let me down completely.The bereaved family we give them the worst feedback they definitely deserve

I don't really fancy negative reviews, but on this occasion nothing else left for me. I have ordered picture on 20th Dec, bearing in mind Xmas time, while offered 3-5 working days delivery. Gladly received an email shortly after the order that the item is ready and sent. And now its 7th working day and find out with choosen by them courier that they didn't even sent it yet. Spoken to them but they constantly lie, saying they sent. Changing delivery time , from 3-5 to during chat, and to 7 via email. Ridiculous, if they would tell me that having delay I would order something else earlier, but they keep their lies. I have to order picture from someone else today, pay a lot more for express service. Additionally 'my-picture' failed, but rejecting refund. Incompetent company, and you can't trust them. I can see loads positive comments. I'm assuming people were lucky, I wasn't unfortunately.

I placed my order on 11th February 2021, I chose this company for their fast shipping/ deliver time ( 7 working days) advertised. It is now 5th March 2021 and my order still hasn’t arrived. This is a Birthday present needed for 9th March. You are provided with a tracking number and are given a expected delivery date, when that date is present the delivery then changes to a few days later. This has happened 3 times so far. After contacting the company via email I have got the same genetic apology response every time. My tracking number is now showing “no available delivery dates expected”. This company is German not U.K. which isn’t made known until you check your tracking. I have emailed the company twice asking for a refund and the order cancelled to which I have had no reply.

Terrible company, unacceptable service and communication. Do not use.

Has to be the worst company I've ever had the misfortune to deal with.

Thought I was dealing with an English company having a .co.uk domain name & a company address in London.

My print eventually arrived but was badly damaged.

They did agree to reprint but I wasn't convinced that it would be any better so requested a refund quoting the Consumer Rights Act & Distance Selling Regulations.

Totally astonished by their reply.

"We are a German company with German Laws" so our UK Consumer Protection does not apply. Therefore NO REFUND.

Stay well clear.

Use a UK company & avoid them!!!

Ordered “PREMIUM” cushion for my partner for valentines, only to left in complete shock and disarray to receive a product , that I could have easily bought in Wilkinson on Wembley High Road.

When I contacted customer service , they sent me a HEAVE of paragraphs, detailing the process of their “QUALITY”, “EDITING”, “PREVIEW” , “SHARPNESS” to offer me a choice between a free reprint (for example, with a different edge type or picture data) or a 50%-voucher* for your next purchase.

DO NOT USE

I placed an order for a few items but I never received them. Stuck in a depot god knows where and all I get from Customer support is wait, wait & wait.... Tracking has not moved since 24/01/2021.

I emailed this company as I wished to get a full refund once they got the package returned to them but all I get is due to German law I cannot get a refund. I did not even know they were based in Germany as they use a UK website (.co uk) and using a London address.

Well I am truly sorry to burst your bubble, but here in the UK under the consumer act if we do NOT receive a item that we purchased we are ENTITLED to a full refund.

This is what I have done. I received my full refund via my bank. So this company will have to repay the bank charge.

I would personally ask others to avoid this company at ALL costs and go to a reputable company in the UK who will send out your items to you promptly. Also check out reviews on Trust pilot.

This company has done nothing but make me have unwanted stress that I do not need.

I ordered a calendar two weeks before Christmas for a present. Still has not arrived six weeks later. I've asked for a reprint of it which they refused. They offered a credit via a very long complicated process of placing an order then not completing it. So I gave up and requested a refund. Still no refund so I raise a case with PayPal. They then state if I close the case they will refund! Really!!!

I ordered a framed starchart on 13/12/20 as an Anniversary present. On 21/12/20 the starchart was delivered unframed. I contacted customer services immediately and explained it was an anniversary present for the middle of January. They contacted me and said they were sorry and would remake the order. It then took until 7th January (17 DAYS) before they remade the order. It was shipped and sent UPS. I was told it would be delivered this week. Tonight I checked and it was still showing it is with UPS. I rang them and they said it was still in Germany and to contact MyPicture.co.uk! So faulty order, delay in putting right the error, slow shipping and then item not delivered in time for the Anniversary. Waste of money, extremely poor customer service and lousy delivery excuses by UPS. Would NOT recommend this company to anyone if you want your goods to be right or delivered on time.

I was quoted one price on their website and was charged more afterwards, talking to there customer service is like speaking to a brick wall.