Stuff-uk.net - www.stuff-uk.net

Disappointed with Poor Return Policy and Lack of Product Information**

I recently purchased an Epson receipt printer from StuffNet, expecting it to be compatible with Bluetooth. Unfortunately, upon receiving the product, I realized it wasn’t Bluetooth-compatible, which was a key feature I needed. Naturally, I wanted to return the item, but I was shocked to learn that they wouldn’t accept the return simply because the box was opened. How else am I supposed to test the product to see if it meets my needs without opening the box?

This experience has been extremely frustrating. Their return policy is completely unreasonable. It’s unfair to expect customers to know if a product works for them without testing it first. I will not be shopping here again, and I strongly advise others to be cautious when purchasing from StuffNet. Their lack of flexibility and understanding in handling returns is a big red flag.

I meant to buy a UE Megaboom 3 but accidentally ordered the smaller Boom 3, so asked for a refund on the same evening the package was delivered.

I had opened the box, could see that there was no sign of usage or damage to the product, so I sent it back, trusting that it would be a simple transaction.

They contacted me to say there would be no refund as the serial numbers of the box and product did not match. I asked them to double check because that made no sense at all - I asked if they had got the box and product mixed up on their end?

They replied accusing me of switching the product with another faulty product...I asked for clearer images to see the serial numbers and, miraculously, the product had damage to it - not something that was raised before.

To be absolutely clear - the images they sent me were not the product I unboxed and returned. If there had been damage to it, I would have specified when asking for a refund. I've taken the images to the police to see if there are any other allegations against them.

Avoid like the plague

Bought a Bixolon printer from stuff-uk and the service I received from the stuff who went beyond in helping to even set it up for me..

Great customer service and quick delivery.

Can’t thank you enough

Please avoid this company at all costs. I am giving you the full story before he rebukes it.

We ordered a UPS from this company before coming to Greece. Prior to placing this order, I had an phone call with the person I dealt with to establish whether it could be delivered to Greece. We explained that it would need to go to a local, trusted delivery point and that we wouldn’t be able to collect it and check its condition until our arrival on 15th August.He assured us that this wouldn’t be a problem. As arranged, we picked up the delivered parcel on our arrival in Greece. The outer packaging was in immaculate condition with untampered stuff-UK.net tape sealing the box so we had no reason to suspect there was a problem.

On the morning of 16th August, my son – who is an IT professional – opened the package. It was immediately clear that the product box was damaged. When my son opened the box, he immediately spotted three visible cracks on the UPS, as though the item had been dropped pre-transit. He could hear parts moving around within the unit.

When my son plugged the UPS in, it became clear that, although power was going to the unit, it would turn off as soon as anything was plugged into it even though the battery was charged to 100%.

The UPS is in no way fit for purpose.

I contacted someone immediately to explain the issue. His response has been that we should have opened the package within 48 hours of delivery to the collection point, even though the company had been told from the outset that it wouldn’t be possible.

He has refused to refund, replace or repair the item and has suggested we send it back to the UK at our cost in perfect working condition, which is clearly impossible as we’ve been sent a broken unit.

Having explained our travel plans clearly from the outset, well before the order was placed, this outcome is unacceptable.

Buy from this company at your peril.

Dear Stuff-uk

Thank you for your excellent service. The printer spare part arrived in excellent condition and on time. It works perfectly and I am delighted with it.

Many people will say that accessories for 'old' electronic equipment just have to be binned and replaced along with the main item, as repair and replacement is no longer offered by many firms. Not so Stuff-uk.net

I did not want to open yet another account after being given the dealer that Sony reommended, having contacted Sony directly for a replacement remote control that died, although its parent DVD player was working fine. The dealer clearly was for Trade customers and I just wanted the one item. I was given the name of Stuff-net, from a person in a call centre who appreciated my dilemna.

One weary and tired member of that company sorted it over the phone, politely, quickly and MOST EFFICIENTLY. The item was posted and arrived at my house within a few days and works perfectly. Brilliant company for all the bits of 'kit' you probably think are no longer obtainable. The price was reasonable and the service quick and effective!

ordered 2 16gb corsair secure flash drives and due to a listing price error on amazon they want to send me ''REFURBISHED 256MB HP DDR1 RAM'' which is literally not even worth 10p as somebody who works in IT its BS avoid like t he plauge

I would absolutely recommend this company. I did read a few bad reviews but like every company, sometimes things don't go to plan every time. After buying from them though I can say they were brilliant with the order and when I got in touch with them they were very quick at replying by email compared to some of the larger companies.

My order wasn't picked and packed by them, it was dispatched from a supplier which I assume they have arrangements with. Parcel came quicker than there 2-3 day time, it was here the next day.

Customer support was really good, very helpful and they confirmed that my order was in stock. Overall I am very happy with the dealing with Stuff UK and will be shopping with them again in the future.

Many of there products are cheaper than their rivals which is what made me choose them. Don't be put off by the bad reviews or the fact you may of never heard of them. They are a smaller company who are a pleasure to deal with.

Ordered Thursday amazed when parcel arrived Friday am.

Product as advertised and less than half the price of other sites viewed.

Would recommend and use again.

Failed to deliver on time.

Failed to to advise of lost parcel.

Failed to deliver a working product.

Failed to advise of refund.

...with a very stroppy refund procedures email, and a sarcastic tone with no apology at the end of it all.

Poor. Very poor.