AV Partsmaster - www.avpartsmaster.co.uk

The call handling staff at AV Partsmaster sorted out my problems professionally and were honest and worthy of trust.

Unfortunately, it appears that they are having to work under difficult circumstances, as the company charges a £10 fee for NEXT DAY delivery but my projector had not been dispatched for next day delivery, when I called the next day to check and track my order.

The staff member that I spoke with did apologise and upgraded my delivery to a pre-noon slot for the next day, with no extra charge. (I ordered on a Monday, rang to find no progress on the Tuesday and was given a slot for pre-noon delivery on the Wednesday.)

The projector did arrive around 11am on the Wednesday.

This was a 2-day delivery - not the next day delivery that the company gives on their website as a minimum delivery charge option.

To the staff - thank you for your efforts and support in resolving this issue and getting my projector to me in time for my next presentation.

To the company policy makers - please do not inconvenience your staff members and your customers by having your customers pay a minimum delivery charge for a next day delivery, when that delivery target is unlikely to be met.

In business, as in life in general, trust is so important, between everyone concerned!

I am the head of a school in Warwickshire and we needed a replacement lamp for a projector urgently. I had never used AV Partsmaster before and they were happy to send me a lamp out for next day delivery and invoice the school. As it happens the lamp turned out to be faulty but when I contacted AV Partsmaster, there was no problem whatsovever and another lamp was dispatched immediately. I have been genuinely impressed with their service at a time when so many companies don't bother getting back to you. I would highly recommend them.

We needed a projector for our church building. I homed in on an 8k lumens Epson with an additional long throw lens for it. It took us a long time to actually get around to purchasing it and AV Partmaster were both helpful and patient when we had to revalidate quotes. They were also helpful with support on installation (which we did ourselves in the end).

We're very satisfied with the result - it works brilliantly - and AV Partsmaster were a great supplier through the whole process.

It's not advised here to write the name of a staff member so I will just use the initials of this particular staff member namely HM who has made my day yesterday.

I've purchased a projector lamp nearly 5 months ago and it has now stopped working only 2 days before the expiration of the gurrentied warranty. I was ready to argue and explain as I used to with many other companies in this situation when a warranty of a product is expire in two days but instead I've encountered the best ever online and phone support I could received in my life.

HM, not only was quick to get back to me with a confirmation of replacement and return label but she also managed to bring me back a confidence that when someone promise you online an extended warranty it really works and honoured by the company and not only by there marketing efforts.

HM, was not only helpful and professional but in fact the reason why chatbots, AI and robots cannot replace the emotional inteligent of not only a good customer service but more over of an amazing person.

I wish that this website will shout my review the loudest it can so companies like Amazon, eBay and many other online ecommerce will learn of what is a great customer support and how company should look after their customers.

In fact if you have a doubts of my review and words here, this is what HM answered me when I thanked her in my email for the service:

" I try to treat our customers the way I would like to be treated."

Can you look any further if you want the truly ultimate customer care and experience?

Well done HM and thank you again so much. You have just converted my from being a one off customer into a loyal and happy returned client.

PS. I never take the time to write such a review cause I am not use to such a customer care.

AAAAAAAAAAAAA++++++++++++++

Despite the website looking dated the options available for projector lamps filled me with some confidence. Unfortunately that confidence was short lived. I ordered a replacement lamp for next day delivery then hours later I got an e-mail asking me to call AVpartsmaster. I am not sure why I had to call them when they were the ones wanting to speak to me but still, I gave them a call. I was advised that they can charge me more for alternative parts but don't have the item I ordered. I mentioned it was available to order on the website but nothing was said back. I requested my money back and the person I dealt with said he would get that through for me now. Not a great service and not a company I'll be using again. Due to their delay I don't really have many alternatives left to get delivery in time now. Thanks Avpartsmaster!

I called avPartsmaster to enquire about a projector to screen world cup games in an office. The person I dealt with was able to direct me to a projector within my budget and that he was able to ship next day, which was crucial for me. Really great service!

The whole process of replacing my ancient projector was made easier by the patience, knowledge and care of your staff. Every question was answered, every feature explained allowing me to make an informed decision and choose a product that meets my needs. Thank you.

Great help,patience advice and prompt service. Many thanks

I ordered a projector at 3:55pm on Tuesday, it was delivered the following day well packaged. The invoice was also emailed to me n the day of delivery. Competitive price and excellent service.

I just wanted to thank AV Partmaster for the excellent service they have provided us. We are a primary school and ordered few items from the company. From start to finish their telephone and mail responses were second to non. Especially the person I dealt with was exceptional. Many thanks.