WowCamera - www.wowcamera.net

I used Wowcamera for the first to buy a Samsung Tablet 8 Ultra. The Tablet was not new as described on the site so I asked for a refund. The box was opened already upon arrival. The sales rep gave me reasons for this which was dubious. She said that vendors perform "random stock checks" so the box might be opened. Then later in another email, she claims the reason the box was opened is that " it appears the checks were likely done during customs clearance due to added security checks"

I kindly asked for a refund. She offered up to £25 refund for the postage which the buyer has to pay. Please note that the return address is in Hong Kong, not wherever the item was sent from. I raised the case with Paypal instead as I felt it was easier and more secure to claim the refund back that way. I've posted the item back and Wowcamera authorised the refund. However, because I raised the case with Paypal, she told me that they won't offer me the postage amount anymore! The reason for this was "the business is under restructuring phase, it is not actively operating at this time". I'm pretty sure this is not completely true as their website does not have any evidence of this currently.

I am seeking ways to get the refund back, but given it is not a UK based company, they know that the law does not go very far. Also, as I mentioned, be aware that they may give you off-the-shelf reasons which are half-truth at best when you do complain or have issues in order to keep you from pursuing things.

AVOID!!

Shame I had to give one star, they don’t even deserved that.

Appalling after sales service.

I purchased a iPhone back in November 21 which I never received, after numerous emails, telephone calls all I kept being told was they were waiting on DHL, the person I dealt with kept trying to come across professional in her emails but kept contradicting herself.

They took days to return emails, days trying to get through on their phone lines which was very frustrating when you spent nearly £1000 and two months on not go no replacement or refund. I requested a manager to call me as the person I dealt with said they were on the case but no one called.I finally managed to deal with DHL myself to be told and confirmed in an email that my parcel has been LOST IN TRANSIT and that WOWCAMERA had been notified of this, weeks on that same evening she had said they were still awaiting on DHL.

I emailed her the confirmation from DHL which they ignored again for days and then said my manager is awaiting confirmation from DHL, absolute rubbish as I received my email confirmation the same day as my call to them.

At one point wow camera said if you don’t trust us you can go back through PayPal but I could loose the dispute, so would be best to trust them.

DO NOT FALL FOR THIS.

After I provided all the information they required for my refund I have never heard from them since. I didn’t go to PayPal which I purchased through I went to my credit card company who did a charge back and today I finally after 3 months of unneeded stress have received my monies back.

Don’t go through PayPal as you loose a lot of rights SECTION 75 always go through your credit card better still don’t even purchase through PayPal.

I brought from this company a couple of years back and everything was fine, what I have established is if everything runs along fine all is good but if you don’t receive or have a problem with your item the AFTERSALES IS RUBBISH they are not interested

I WILL NEVER USE THIS COMPANY AGAIN, I would rather pay that little extra and get the service you should receive.

BANDITS, you should be ashamed of yourselves.

Advertised as UK Stock with full UK Apple warranty and UK Repairs. DO NOT BELEIVE WHAT YOU READ. iPhone was from Hong Kong stock, and carried no Apple warranty in UK. Only way to repair iPhone was if I travelled to Hong Kong. WowCamera not interested.

They only accept Paypal to reduce their chance of you getting a refund under the section 75 of the Credit Card guarantee as Paypal only protect you for 6 months where Section 75 protects you longer. BEWARE OF THIS.

Not worth any star, it’s not a trustworthy site the phones are not under UK warranty so please don’t believe the website I have proof. Waste of money!!! Don’t get treated like I did!!!

Send opened goods, then only offer 80% refund as it was opened.

Do not use.

i order by mistake iphone11pro, but really want the iphone 11 pro mx , but now the company wants to charge me 30% if i opened the boxed to see inside etc which i find terrible service by this company you have been warned be ware don't order anything of them .

Absolute rubbish, DON'T MAKE MY MISTAKE. Dispatch took them A MONTH ( not joking..), delivery another 2 weeks! I bought Xiaomi MI10 mobile device .. its faulty, power button don't work properly, it looks like second grade device, phone freezes and keep deleting my data. I contacted WOW CAMERA, they refused to accept my return or repair. Avoid them you won't get yr money back or replacement. Avoid at any price.

Very poor service. Failed to deliver my items. Promised replacements but failed to honour. Took over 2 weeks and eventually refunded after i asked 3 times not to refund and send the items.

Very unhappy with everything about Wow Camera. Would never use again and i would not recommend to anyone either.

I cannot recommend this company. It look like they are not uk based despite they pretend to be. They have sent me a camera (worth over £1600) in just manufacturer box and taped it over with sticky tape... The box was knocked and camera wasn't switching on. After an email exchange they asked me to return the camera to them for a refund or replacement. I did that on my expense and they refused to accept a parcel! Now I am waiting to get the parcel back to me, and I will update this post as soon as I have anymore information, but at the moment I am not happy at all.

No delivery/ no refund. AVOID !!!

I purchased a Sigma 24-70 mm Art Lens on 8 dec.2018/ and i paid 884£ . Because i didn't received my item i tried to contact them but with no answer. They provided a traking number but after a discussion with DPD i understood they didnt received my item and they have only contact information and address information.

After several disscusion with them i couldn't understand why they are refusing to send my item (they said DPD LOST ITEM). I send all the information (Dpd answer) but they dont want to refund.

They REFUSE to resend item or to refend me.

This company is a nightmare. I wouldn't recomand this company. SOCKING SERVICE!!!

NOW...After so many month they are still refusing to refund me. I tried to contact them but they didn't answer. Avoid!!! Avoid !!! If u dont want to lose your money.

Pls if someone from Wowcamera is reading this feedback : CAN YOU LET ME KNOW WHY YOU DONT WANT TO REFUND ME?