The Scent Sampler - www.thescentsampler.co.uk
Customer Service
Quality of website
Value For Money
The Scent Sampler - www.thescentsampler.co.uk
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User Reviews
Customer Service
Quality of website
Value For Money
Brilliant Service And Products
This is a really great way to test products that you are un sure about and review them for yourself. I had missed out a number on my address but my sample was resent the next day and I have received it and absolutely thrilled with it. Thank you!
Customer Service
Quality of website
Value For Money
Lovely
Honestly this is one of the best ways to test fragrances before buying them that way you don't spend allot of your money on a fragrance that you may not like.
i got my scents delivered to me from scentsampler in cute little tester bottles and well presented mini pockets.... love all the scents that i ordered !
Beautiful scents at reasonable prices.
Give them a try you won't be disappointed!
Customer Service
Quality of website
Value For Money
Authentic Smells And Excellent Service
I am in Ghana West africa, I have purchased fragrance from scent sampler twice and it was always packaged well. Loved all the fragrance i got and it always came with a complimentary scent and on my second purchase i received a 15% discount code!! Seller is very pleasant and nice. Downside is they don't ship directly here so i have to always ship to a friend in the UK before i get it but i will still be purchasing from them.
Customer Service
Quality of website
Value For Money
Fabulous And Fragrant
Absolutely fabulous! What a lovely way to sample those fragrances one has longed to try. A choice of bottles and a choice of sizes. Browsing for fragrances couldn't be more enjoyable, plus the ingredients are listed and a comment on how each fragrance performs. The samples arrive in individual little sachets with draw string ribbon, so pretty. Also delivery is next day and well packaged. These little sachets filled with fragrances of ones choice make wonderful table prezzies, especially at Christmas, the web site is so informative and easy to navigate.
Customer Service
Quality of website
Value For Money
Wow
Got a fragrance which i sought after for the last 7 years. Tried many duty free airports and ferry crossings. Leading perfume stores globally, I was Told it was Limited edition perfume never to be seen again. Not a bother to Scent Sampler do, When it arrived in perfect time, Amazing. The Aroma Brought me back years. Delighted. Will now always use Scent Sampler. Great service. I travel a lot myself so ordering the handy sized bottles are a massive plus factor. ABSOLUTE AMAZEMENT. Free UK delivery also. Thanks to The Scent Sampler
Customer Service
Quality of website
Value For Money
Wow
Got a fragrance which i sought after for the last 7 years. Tried many duty free airports and ferry crossings. Leading perfume stores globally, I was Told it was Limited edition perfume never to be seen again. Not a bother to Scent Sampler do, When it arrived in perfect time, Amazing. The Aroma Brought me back years. Delighted. Will now always use Scent Sampler. Great service. I travel a lot myself so ordering the handy sized bottles are a massive plus factor. ABSOLUTE AMAZEMENT. Free UK delivery also. Thanks to The Scent Sampler
This review page is a nightmare to leave a review
Customer Service
Quality of website
Value For Money
Fantastic Way To Try Out New Perfumes
I purchased three samples. Tom Ford black orchid is one I wanted to try. I love black opium too which i also bought and can genuinely say the samples are 100% genuine as I have read previous reviews which I disagree stating that scent samples are fake. Highly recommend and it's a cost effective way to try without buying blind if you can't find a sample of a particular perfume. Perfect packaging. I'm so happy I have placed another order. Please can you get larger samples of Tom Ford Black orchid :)
Customer Service
Quality of website
Value For Money
Very Happy
I have purchased samples twice from Scent Sampler (Armani Si edp and Chanel Chance edt) and couldn't be more happy. One order was placed at 3.30pm and still arrived in the the post the next day. The website makes it clear that original perfumes are decanted into plain bottles in the size of your choice.
My 5ml sample was very well packaged, clearly labelled and arrived in a lovely little organza bag (a lovely touch). I am a perfume junkie and can vouch that the samples I received were 100% genuine.
Having developed allergies to a lot of perfumes (gutted) this website provides the perfect opportunity for me to try a perfume before splashing out on the whole bottle. The variety of sizes available also makes them perfect to carry in your handbag or when u go on holiday.
Based on my experience I would not hesitate to recommend this website
Customer Service
Quality of website
Value For Money
Great Concept Genuine Perfumes
What a great concept , bought perfumes and after shaves try any perfume or after shave brand to see if you like it before you purchase a bottle . definetly the original ,great service.
Customer Service
Quality of website
Value For Money
Beware Avoid
Original order never appeared and to be fair once I informed that they immediately despatched said order again via recorded delivery. At this point all seemed great and customer service was excellent.
Upon arrival the products were well packaged and wrapped together in a small drawstring bag. The vials are plastic and the push mechanism is a law unto themselves. I ordered 3ml vials but when placed next to each the vials appeared to have different quantities in.
Unfortunately I spent £20 and ordered 5 samples (some of which were duplicates) as I already wear said perfumes but thought I would be able to take small sample sprays on holiday with me rather than take whole bottles. Upon first spray of Marc Jacobs Daisy I was instantly disappointed. Anyone who has ever used or smelt Daisy will know what a distinctive fragrance it is. I then moved on to Jimmy Choo (again something I have a full bottle of) and was again shocked to find it smelt dreadful.
I proceeded to take my full bottles plus the sample vials into work with me where one colleague proceeded to declare the Jimmy Choo samplers to smell like her rubbish bin!!
Not one person who has smelt them believes that they are original products and it has been suggested that I send said samples to trading standards.
Yes I have emailed scent sampler but as yet have not had a response.
Avoid at all costs unless you want to smell like a rubbish bin.
I am very disappointed to see that this customer rated our customer service at one star. We received their first one line email at 21.28 on June 12th simply saying they were very disappointed their order had not yet arrived, (4 days after it was shipped). On June 13th (a Saturday) at 14.21pm we replied to their email, and sent out a replacement order at our expense with our apologies on Monday June 15th. That's a reply and an apology for something that was out of our own control (Royal Mail deliver our parcels) well within 24 hours of the customer's original email and a replacement order sent out on the first available posting day after their email.
I do not regard this as one star service.
We then received another email from this customer on June 17th at 11.30am saying the replacement parcel had arrived.
After this, at 09.44 on June 19th, the customer emailed again stating they were very disappointed, not only with the bottles that we supplied the samples in, but also the samples themselves. The email made no request for a refund, instead it merely suggested that we sold fake products.
We replied to this email on June 19th at 17.01, explaining why we had switched from glass bottles to plastic (to avoid breakages and to cut down on leakages). We also explained that using expensive bottles for samples would simply not be cost effective. We do provide large images of the bottles we use for our samples on our website product pages. In the same email we stressed that we did not agree with this customer's opinion of the products we sold and we also provided the original batch numbers of the perfumes supplied to show that they were authentic products. The batch numbers are posted below for all to see. We then processed a full refund for this customer, minutes after sending our reply to them.
Personally I do not consider that to be one star service either.
To address the value for money rating, this customer purchased a total of 18ml of designer perfumes for a total price of £20 including free 1st class delivery. I understand the first order never arrived but unfortunately we have no control over what happens to our parcels once they are in Royal Mail's system. All of our orders have a clear return address, as of the time of writing (July 16th), we have not received any undelivered parcels back.
Batch numbers:
Marc Jacobs Daisy EDT - 3309
Marc Jacobs Daisy Dream EDT - 4204
Jimmy Choo EDT - 05D08C320
Chanel No.5 Eau Premiere EDP – 4001
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