Furniture123 - www.furniture123.co.uk (Post December 2012)

Couldn't fault the company ,very polite ,beautiful oak furniture and great prices and fantastic delivery service .

Thank You

Mr May

Absolutely shocking, item not delivered on the day that I paid for it to be delivered on. Was continuously promised call backs that never happened! I will never purchase from furniture123 again as their customer service is the worst I've ever experienced and despite me giving them chance after chance to resolve this they have failed to do so. I am still waiting for my order for two weeks. 

They let you know the situation and any changes at all times. The delivery people very obliging friendly and proffessional.

The goods are seem good quality though they have yet to be assembled!!

Ordered product and paid for next day delivery only to receive an email the following day advising us it would not be with us for 7-10 days. On contacting furniture 123 they advised me that although their website says it is in stock they don't actually stock they item they instead place an order with another supplier to deliver. Thus they just 'assume' the product is in stock. We cancelled the order immediately however we never received a refund and in 7 days time received an email from a delivery company advising us they were delivering the item. We phoned 123 whole advised us the order had been cancelled so would investigate why it was sent. We refused delivery of the table the following day after the poor delivery guys had carried it all the way to our door. We have since had over a week of problems with daily promises of a manager call back, which has never happened on 4 separate occasions, to try get our money back!!

The buying process with this company is a joke. I waited nearly eight weeks for an item, then it arrived yesterday but in the wrong colour. This company charges 13p/min to call their customer services and plays recorded messages. They keep you on hold and play music for a long time in a queue for customer services. The website communication is not recorded, it seems to go into some abyss. The whole process if totally frustrating. When I finally got through they told me to buy a new table! God give me strength. I will never buy from them again.

Absolutely appalling company to deal with. I ordered a bed, paid extra for a Saturday delivery and it never turned up. It took several phone calls from me, over several days, to be told it was not in stock. They actually did not think they should have notified me. Let's see if I finally get my money back! Do not use them.

Ordered bunk bed for my children. Seemed good at first. Obviously too good to be true.waited weeks for delivery date, nothing from them untill I phoned, only then to be told everything would be delivered the next day. Waited in all day. Nothing turned up. Repeatedly phoned them repeatedly told they would ring me back and never did. After constant phoning, I was finally given a "guaranteed" delivery date. Again waited in all day, and they only delivered the matress. No bunk beds. Finally cancelled the order, and have now find out I have been charged over £50 for phoning them! AVOID THIS COMPANY LIKE THE PLAGUE

appalling service, Miss-sold item on promise that it can be exchanged and categorically confirmed that collection will be arranged and taken care of by them. but when requested they said they would not arrange collection or pay for that. It is a heavy table and I don't know where to send it back to. It might cost serious money.

Customer care is even worse, very rude representatives, refuse to pass on to managers, being promised managers return call for last 2 days but no call yet. If you want to have peace of mind, stay away from them.

Bought a single bed online from Furniture123 - 3 delivery dates - no response - took 3 days off then they decided to deliver when i went back to work - luckily my daughter was in - Got rid of old bed - started to build the new bed and guess what - no slats! Contacted customer service and they were utter rubbish ... practically a week gone buy - no communication even after several e-mails - tried to return the base and the site is down for viewing terms and conditions so will not let you return it. Spoke to them and they wanted me to take a picture - ha of no slats - how would you work that out then!

Have bought a new bed and going to claim it back on credit card i bought it with.

Definitely would not buy from them again..............Oh and when we tried to build the bed the screws were not fitted well so just went round and round in the hole... Very shoddy!

I bought two mid sleeper kids beds and a mattress, (Julian Bowen cameo mid sleeper is a great product) that were delivered next day with good communication. Upon opening the packages, one key component had significant damage and required replacement. I contacted F-123 and got the ball rolling with a fault report with photos. Then I read the reviews on this website and started to worry, as I got the impression from reviews that rectifying faults was not a priority for the company. I was wrong to worry.

I spent the rest of the day trying toget a firm answer as to when the problem would be resolved, and didn't get very far, BUT at all stages furniture 123 did exactly what they said they would do. Here is the timeline.

When I reported the fault, I was told I would have a response within 48 hours. I reported it on Monday morning and on Tuesday afternoon I had a call in person from the guy who was dealing with my problem to say that he was waiting for the manufacturer to confirm they had the past and could supply it immediately. He then emailed me at 6.30pm to confirm that it was ordered and I would hear from the courier with a delivery date. The courier confirmed the despatch on Wednesday for delivery Thursday, and the replacement past was delivered as planned.

My conclusion is this: Accidents happen, no one deliberately sends out damaged items, and the measure of the company's level of customer service is how they resolve the problem. In my case Furniture 123 were very professional and resolved the problem as quickly as could reasonably be expected. Remember that most reviews are written by dissatisfied customers so you don't always get a balanced view of the company.