New Rock Boots UK - www.newrockbootsuk.com

Sent my custom boots late, missing my wedding, and they were incorrect, now failure to respond to my emails about returning and customs charges I am not willing to pay. I feel like I've been mugged but worse as I'm soending my honeymoon worrying about the cost of these and trying to return them. Awful.

This has been an ongoing saga for almost 2 years. Bought boots for my daughter, never arrived. When contacted they told me UPS left them in my shed. I have no shed nor does any house in my street. They even sent me a picture of my terrace which shows, no sheds! So, complete contradiction and yet they insist this is the case. They have no UK headquarters, phone number, not even a basic office. SO, if buying online they can keep the money and you can do nothing. When I told them that I have no option left other than to start legal action they have simply ignored me. No reply to emails etc. I doubt they read these reviews but I will do everything possible to resolve this matter and get my costs and interest I am entitled to. If you must buy this brand then use the high street such as the shop in Camden, then you can simply return them. DO NOT BUY ONLINE. See you in court and thanks for your vile responses calling me a liar!!!

Fantastic service - I ordered a few weeks ago for the 1st time after a friend referred me to NRBUK - I thought I would give them a go as said friend was also impressed with them! The communication was clear, payment no issue, and the boots are fantastic. I'm sure they will last me for years to come. There's so many unique custom styles on the site that I haven't seen around anywhere else, that I can't wait to save for & get a collection going! Thanks NRBUK for the great service.