Suttons Seeds - www.suttons.co.uk

I have used Suttons for quite a few years and their vegetable products have always been good quality. I ordered 2 grafted vegetable plants that arrived in a terrible condition, I contacted customer service who instantly responded and replaced them with 2 excellent specimens. Delighted and thank-you for your professionalism. 

having ordered 5 begonia corms on line I was sent some thing completely different and when I finally had to get in touch by phone I was then sent the items I ordered and told to just keep the wrong ones which was fine but when I opened my origonal order I ound two of the smallest corms ever and the others were not as big as a 10 pence piece. total price £16.99. so will not be using them again.

This is my 4th year growing F1 Firecracker bush tomatoes and every year I have not been disappointed. No need to pinch out or support. They are perfect for containers and hanging baskets. Only put 1 plant per basket or container and you will get better crop. The bigger the container the better the crop. They are very tangy and acidic and have a wonderful "kick" when eating raw. Feed and water regularly and you will not be disappointed

Hi Just received 24 Begonia Apricot Shades 10 of them the leaves and stems are

broken all in the bottom of the box and the rest of them are not much better very disappointed just hope the the rest of my order is in better condition at the end of May

2 packets tomato seeds, sow by dates july 2025. Sown alongside old seeds from t and m with sow by date 2019. Of 3 sowings all same time, compost etc only 2019 batch germinated. Waste of 7 quid for 2 in date packs. More annoying is new packs were supposed to be average 20 seeds. One had only 13, other had 15. Who are they kidding. Now have to buy plants, so the wasted cost plus extra expenditure now up circa 40 quid. Very annoyed. Would complain but packets went into bin.

DO NOT USE THIS COMPANY IF YOU ACTUALLY WANT YOUR PLANTS TO ARRIVE.

Order numerous plants in stock on website, dispatch in 3 days. 2 weeks later nothing arrived. Was told after 1 week in phone call they were picked ready for dispatch. 

1 week later numerous items had been cancelled without notification as out of stock, so obviously not picked!

1 further week and still nothing! A further phone call and was told they had been delivered, although their own tracking system showed this was ANOTHER LIE.

Then told, sorry all items are now out of stock.

Weeks later and without notification ALL CANCELLED, and now too late the purchase from anywhere else.

AVOID THIS APPALLING COMPANY AT ALL COSTS.

I have one order cancelled and have had no reply to my email explaining why. Another order has been changed due to their quality control. This order was 9 plants short, and a different variety of Begonias. They offered a £5.00 voucher for any future purchase. I have asked for a full refund. Earlier in the year I had some post plugs which all died within a week. I would not recommend them to anyone stay clear away from them, there are better and more reliable merchants out there.I definitely will not use them again.

Appalling service and products.

Received a split order, first tomato plant arrived dead after 6 days in transit, the second part arrived in the same condition.

4 dead tomato plants in total.

I complained prior to delivery concerning the amount of time in transit, no reply.

I complained about the condition of the order on arrival and still no reply, 4 days after my initial complaint, much more than the advised 48 hours.

The outer packaging wasn’t damaged however the plants / pots were. This didn’t happen in transit, someone at Suttons thought it was a good idea to send damaged / dead plants.

So in short, appalling products and even worse “customer service”

Never again. £22.97 wasted.

They have 1 star because there’s no option for zero.

There’s plenty other online gardening websites, please use any of them apart from Suttons!

Furious is the only way I can describe it

I rang to order on purpose as the product could come anytime within a month and I would be away

So rather than ordering in internet I spoke to a lady who promised me 3 times it could be put round the back on patio ( large heavy item)

Whihst away in Corfu said it would be delivered

I e mailed Sutton’s to make sure these instructions were being followed

Errrm no

This was then left for all to see outside the front of my house

Furious , neighbour away too so was stuck in no win situation

Would never use them again now

I ordered and paid for 72 perennials (£12.99); 10 Hellebores (£17.99); 10 Phlox (£4.99 - including £5 discount) on 6th March.

I received 10 dry and poor looking Phlox; 2 bags with compost and some dry and poor looking Hellebores.

On 21st March I emailed to ask when I could expect delivery of the Perennials and to ask if I could have a refund of £3 as they were now advertising them at £9.99. I received a rather brusque reply saying I would not be getting a refund and the Perennials would not be dispatched until 28th March.

On 29th March I received an email saying that the Perennials were dispatched on 28th March. It is now 9pm on 31st March and I am still awaiting delivery!

Tomorrow is 1st April (surprise!) Goodness knows what the plants will be like after 4 days in transit (if they arrive)

To sum up - I do not recommend this company and will never use them again. I really wish I had read the reviews before placing my order!