Pharos Parcel www.pharosparcel.com
Value For Money
Pharos Parcel www.pharosparcel.com
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User Reviews
Value For Money
Fake
I sent money to the compony to get my parcel delivered and the account was hacked and they won't return my money or give me my parcel until I pay them again and a extra 50 pounds for paper work from the police this is rubbish it was not my fault they got hacked so why should I pay and I'm still waiting on my parcel.
Value For Money
Great Costumer Support
I had a few problems with the postcode of my booking in the labels for printing and the issue got solved really quickly over the phone. The costumer support team are really effective and quick. I would definitely recommend it!
Value For Money
Super Service Every Time.
Have used Pharos Parcel a number of times,but I though this delivery was exceptional.
Parcel picked up on Monday 13th Feb and arrived at my sons apartment in Ibiza by Friday 17th lunchtime.
The price of 30 Kg for £30 is very reasonable.00
Value For Money
Very Bad Service
After a complaint regarding a few mistakes Pharosparcel made, Mrs. Fionna McLellan, the Director, replied to me. She was very rude and unprofessional and instead of apologising for all the inconvenience caused was aggressive. Then she bothered me with a very stupid and offensive e-mail. Should she gets in touch with me again, I'll report this to the police.
Value For Money
Poor Customer Service
I'm glad the parcel was sent with UPS because they are much more professional than pharos parcel who should improve, a lot, their customer service.
No answer the phone, and, in the live-chat on their website, I had to lie in the reason to contact saying like: "I want to make a booking" (new income for them) because when I was typing the real trouble (and saying I had booked yet) NO ANSWER!!! Only keep me in line...
After you have paid, they don't care! The solution to the trouble, sorted by UPS!!
Value For Money
Shockingly Unprofessional & Rude!
My first two deliveries using Pharos Parcels were straight-forward and efficient. However, after that it was nothing but hassle. The staff member I had to deal with was nothing short of rude and completely unhelpful. And my last correspondence with the so-called "Director" was just a joke! The last delivery sent to be my a friend they chose to send back to her and charged her £65 for the privilege because they didn't have the correct address details, despite delivering to me before. Avoid this company like the plague. They have no idea how to treat customers and the standard of their service is unbelievably bad!
I am sorry to hear you are so disappointed with our service. The first two times we tried to deliver to you were anything but straightforward for us. Whilst we appreciate delivering to addresses in Ibiza can be difficult it is impossible if the address given is incorrect and there is no local contact phone number given. A local driver in Spain cannot phone a UK mobile number for delivery instructions when the address is insufficient. Had you given your friend the correct address rather than an address if a local shop that you did not know the name of, the owners name, nor his phone number and asked her to track her parcel we would not have been in the unfortunate position of discovering her parcel was being returned to the UK as the address was insufficient. We deliver to many addresses in Ibiza with no problems but we do respectfully ask our customers to make sure 1. They have a correct address 2. They provide a local contact number and 3. They track their parcel and notify us so we can help should delivery issues occur. I agree this was not a satisfactory outcome for anyone and I hope when you use another courier company you will assist them by giving them the correct information to deliver.
Value For Money
Pharos Parcel - Terrible Customer Service, Avoid!!
1st time use this company, very disappointed!! Customer service was bad attitude, impolite. Never trust the quote been given online as I was invoiced extra afterwards.
Value For Money
From £27 To £130
First price was £27. But then, if you have to repair the items they broke and pay without giving me the option of an inspection... I paid £130!!! Parcel + repair the item. Not worth for sending a parcel...
Value For Money
Would Recommend
I have used pharos on 3 occations sending boxes from England to Sweden and i must say i was suprised hos smoothly it went for the low price. I payed less Then £30 for a 30kg box door to door. It took about a week and im very pleased!
Value For Money
Quick, Service And Efectivity
Hello:
I would like to post my review for your service because it was very good. I sent a box from England to Spain last week. And it got in the place at time, just 2 days and the box was perfect. I would like to say thank you to the advisor because I changed the date of collect it and she was very nice with me and the man who colect my box was there on time. She was replaying to me every time when I asked to her.So I would like to let you now that you are very lucky for getting this kind of employers.
Thank you very much
Maria :)
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