PGS Services www.pgs-services.co.uk

Completely unreliable. My boiler was not working so I phoned them and they said they could come 12 - 5 that day. Called them just after 1pm to see if I could get a better idea of time and they didn't call back as promised. Rang again for an update half an hour later and again no call back until another half an hour later, when they said their engineer was running late and they couldn't come until the following afternoon. And this was for a repair to a boiler they had serviced only a few weeks before. Avoid them.

We had an issue with the boiler not igniting and so no hot water or heating.

I called PGS who attended the same day. The engineer diagnosed the problem fairly quickly (within the hour) and informed me a part would be needed that he could pick up and return to fit the next morning (as unfortunately it was late in the day and parts stockists shut).

He carried out the repair as promised the next day, calling ahead to inform me of the cost to make sure I was happy. The full repair was completed in under two hours of labour and included a gas safety test which was documented. The part was charged on at retail price - which I verified.

Additionally, the engineer was able to do a quick smoke check of my chimney/gas fire as this had never been used since we moved in and gave some valuable advice regarding repairs required to the chimney at no extra charge.

The engineer was friendly at all times and kept me informed.

Overall very happy with the service; fast and decent value. The PGS hourly rate is a touch higher than some, however their clear emailed invoicing, and the speed of visit was worth this, plus the cover of a larger firm was worth this.

I have used this company three times, and their work has always been good. They have diagnosed problems accurately and swiftly, and dealt with them at a competitive price. However, PGS do have a weakness, which is why I have deducted one star: they do not fix appliances other than boilers. This is a major weakness, as problems with appliances and their gas/water/electricity supplies are often linked, or it is not clear whether the appliance or its supply are at fault. I therefore will only use PGS if I am certain the problem is with the supply rather than the appliance.

We were dealt with politely, the tradesman arrived swiftly did the job well and was helpful and polite throughout the process. The Office kept us informed as to the estimated time of arrival etc. Which is important when there is a problem which needs attention.

A blocked loo is never. Pleasant experience!

It's one of those awkward and unexpected occurrences that leaves you rather at a loss as to what to do next.

After bracing myself, I had a good go with the plunger and tried a bucket load of warm water.

This only exacerbated the situation and left me queasy.

I went online to find a local plumber.

PGS Services was the third number I tried. I was impressed by the smooth, organised manner of the lady on the other end of the line. Better still, she gave advice on what to try and what not to. As I had already attempted both ends of this spectrum ( wished I'd called before. Best of all, the job quoted was cheaper and sooner than both of the other companies.

The plumber, who arrived promptly, was both friendly and informative.

He unblocked the pipe in a few short minutes, explained what the problem had been and gave advice on how to try to prevent it.

All in all, extremely happy with the service from start to finish.

Not only was my on line booking request ignored but, having phoned up and arranged an appointment, the carpenter failed to show and when I rang up to find out why I was informed that the appointment had been cancelled. I was told that this was because he had had problems with his van (not even sure if I believe that or not!). No-one offered any apology for my not having been contacted and informed of the cancellation nor was a replacement secured. The member of staff I dealt with obviously had no interest in resolving the issue as she didn't phone me back as requested and when I phoned again I was told she had gone to lunch.

Simply put if the quality of PGS's office management is anything to go by I wouldn't want them anywhere near any property of mine. Stay well away from this company.

We had had numerouse plumbers out to fix two loos where the push flushes weren't working.

PGs had a plumber with us in no time and he researched on the web the parts having taken photos as an unusual system. The office was efficient in ordering the parts so good communications and the engineer installed quickly and tidied up afterwards and it works still thank you it was a breath of fresh air having such efficiency

Painless arrangements were spot on and price agreed in advance. Job went as planned.Could have been a number of things wrong with the flow to the shower but the problem was identified and a fix sorted.

Very quick response from this company to our plumbing problem. A very cheerful and courteous tradesman arrived within 2 hours and fixed the problem for us. He was clean and tidy and advised us how to stop the problem recurring.

Very professional attitude from everyone we dealt with . Will definitely use them again for our household issue.

Probably a little more expensive than some other freelance tradesmen but you know the work is guaranteed and they are reliable.

Problem solved in 15 minutes. Quick attendance what more can you ask!