Rightio - www.rightio.co.uk

I called Rightio to unblock an upstairs toilet.The engineer went upstairs & made a lot of noise ,came downstairs about an hour later saying that he could not find the cause of the blockage (I was not surprised as he only seemed to have the kind of tools you would find in your garden shed) he told us that he would have to come back with a second pair of hands the next day to clear the blockage. He was at our property for 1 hour & 25 minutes. Approx 5 minutes after leaving our property he attempted to withdraw £678-00 from our bank account but fortunately for us our bank dept. blocked the withdrawal attempt & immediately informed us.After he had left we went upstairs to find our bathroom floor swimming in foul smelling water as were our clean bath towels. He had taken our toilet out for some reason but had refitted it back in the wrong position leaving us with an unsightly hole in our bathroom floor. I did try to talk to customer service about all my complaints but they basically just didn't want to know(I honestly believe that they are trained to give service to Rightio but definitely not to the customer. There were many many more bad experiences I had with my dealings with Rightio too many to list. I would finish by advising anyone to treat Rightio as you would Covid because they pose a serious threat to your financial health, your mental health & your physical health RUN WHILE YOU CAN !

Keep well away -rogue traders! my "engineer" had no idea what he was doing, failed to fix any of the minor issues but charged me £250. they charge by the hour which is where things go wrong, he wasted time and spent time on his mobile to get over the hour to charge 2 hours of labour. Instead of checking pipes to diagnose a drip he decided to apply sealant to my kitchen sink, very badly, and charge an extortion amount for this "material" that did absolutely nothing to fix the issue. I actually fixed it myself. He damaged my property and claimed "these things happen when you do a job". Their customer service team pretends to care but do not, it took me 2 months to get this company to react and they only did so when I got in touch with consumer rights. I am still trying to get a refund for the second hour labour and materials from rightio however they now have stopped replying to my emails. Consumer rights are supporting me through this. Stay away from rightio!

Very bad service, Plumber Paid £174 last week to replace washers on 4 taps and a pipe in toilet.

Paid £174 last week to replace a plastic pipe in toilet and replace washers in two sets of taps, this Saturday hot tap in kitchen wouldn't turn off, finally turned most of the way off by turning a dozen times really tightly, it's now been heavily dripping since Saturday lunchtime, I rang Rightio, told no one available until Monday morning, cancelled my plans for Monday to wait in.. Not turned up, unable to phone Rightio as they obviously block calls (keeps cutting off) no reply to my email, I've looked at some very worrying reviews, looks like I'm stuck looking for another plumber just before Xmas in the middle of a pandemic, I'll have to pay again obviously, very disappointed, Don't use this company , they only answer the phone to take your card details in advance, then ignore you, very upset

I ended up paying £174's for a 3 minute job. I should have looked at the reviews on all the websites. There's also online articles in the Guardian.

I would not touch this company what should have cost less then £250 cost more then £412 for 40mins work tap mixer shower installed cost from b&q £48 how they sleep at night is beyond me please do nt use this company

The man came to my daughter's house to unblocked a shower pipe he was there just over an hour and charged her 598 pounds stood over her while she rang me to arange payment to her she didn't have all the money she's a single parent with a special need child ..apauling don't use them My daughter is distraught and can't believe there is people out there who can charge like this ..and now she's in debt and to top it off there is a leak on bathroom sink that wasnt there before .she did ask what it would cost before starting the job but he said he would know untill it was finished ..there despicable

The plumbers took much longer to come than promised. The most annoying part was that Rightio kept calling me to offer deals on service contracts. I responded by telling them to concentrate on getting me a plumber instead of trying to sell me a contract. The plumbers eventually arrived and decided they couldn't mend the broken pipe (a cable guy had drilled through it) because they did not have the correct gauge pipe with them. So I had to spend the night without central heating. They returned next morning with the correct pipe, which they fitted. Now they had to re-install the radiator they had removed to do the job. They did so, but now the central heating did not work. Eventually, the young man working on (and failing to get working) the central heating said, "It's doin' me 'ead in" and walked out! So, a second night without heating, with them insisting the job was done and me insisting it wasn't, because they had left me with non-functional central heating which had been functioning perfectly before. They got very threatening and I caved in and authorized payment (£548.40 for replacing a few inches of pipe and disabling my central heating). Next day, I contacted another engineer to get my central heating working and he did so, promptly and effectively. Really, you should steer clear of Rightio.

My 91 year old Dad was left without heating for five days during freezing weather in February.

The Rightio engineer arrived, diagnosed the problem and left in under an hour but never returned to fix it.

The problem was fixed, by a reputable engineer, in a single day for £159 including parts and labour.

A couple of weeks later, Rightio took £166 from my Dad's debit card.

After many phone calls and emails with customer services, there was no refund of any kind.

Awful company, would never contact Rightio again

I advise you to avoid them. I had a leaking shower mixer tap. Upon arrival, the Rightio plumber made me sign to start the clock then said he was going to bring his tools from the car and disappeared for 20 minutes. He removed the shower unit mask and found that he could not fix it. He said the whole shower needed changing. He kept taking photographs and wasting time. He closed the job at 1 hour and 7 minutes. The actual work done was less than 30 minutes. I was charged for two hours (£285.60) just to be told that the shower could not be fixed. I contacted Rightio’s customer services and I was ignored. My experience with Rightio was terrible and I will never use them again. They take credit card details in advance, charge by the hour and then use cheap tricks to lengthen the duration of the visit.

Called to report leaking boiler started out well plumber came found fault I signed to get repair done £149 one week later still waiting for him to come back phoned them 3 times they couldn’t get in touch with the plumber they gave the job to so gave up and cancelled just got bill for £179 didn’t want to give one star