Angel Wholesale www.angelwholesale.co.uk

appalling service.

Placed order 8 days ago 3-5 days delivery. Still waiting. Status marked dispatched. Tracked No."Hermes waiting for item. 3 days later Status marked dispatched. Tracked No "Hermes waiting for item".

Rang all morning , phone just ringing. Eventually Email answered- no apology. You will receive your order Wednesday. Still waiting. New order No issued Status "Processing - Your order has been paid for and is waiting to be released to our warehouse."

No reply to my Email today. never had such appalling service. (If anyone reading this can help I would appreciate it!!)

I have ordered from them in the past and been very happy with the service and the quality of the goods.I ordered from them 2 weeks ago - money taken for goods but my order has been 'pending shipment' for almost a week now. Like many others have found, my emails have not been answered, customer chat line goes to email that is bounced back as undelivered when I try to email. No call back from phone messages left by me. I am contacting paypal to try and get a refund.

seems a real cow boy out fit !! no one answers the phone or e-mails

the search contiues

I placed a order a week ago 5th since then it is pending still for shipment, all stock was available - didn't give me no mention of it being out of stock ( except when tried to do 6 items on some said not enough so got around 2 items instead etc)

I have been calling but no one is answering the phone - chat goes to a email instead as no one available and i have emailed asking for a update and have so far not had a reply. No email confirmation except to say i had made a order, no mention of when being posted etc at all.

Not a good start for a first time customer - can someone from angel wholesale please look into this for me

£324 odd pound is a huge amount for a new startup to be tied up and have no stock - said on your site dispatched within 2 days ( not over weekend ) so from monday should have been sent out on wednesday , it is now nearly friday ?

08:14 Pending Shipment £324.89

Regards

So I work with 2 classes in a school and with Christmas fast approaching, I needed fun presents the children would love and appreciate, at an affordable price.

Unable to find inspiration in shops, I came across this company via Google. Not being familiar with the site, I was a little wary and ordered Christmas cups for one of the classes. They were not in stock when I ordered, but Customer Services were excellent and kept me well informed. The cups arrived about a week after I ordered them. The packaging was brilliant and I was relieved that all 30 were intact! I then ordered some solar dancing pals for my other class, again they were not in stock when I ordered. Customer Services came into their own again, keeping me informed and giving me options. I ended up having a mixed order, which was sorted without any fuss.

I would certainly recommend this site to anyone, but especially colleagues!

Excellent after sale service, my order had sold out but I was offered a more than suitable replacement. It was personal, they took time to find the reolacement, which always gives a good feeling! I was kept up to date on my delivery even though it wasn’t necessary!

Defo one of my best buying experiences!

First time I have used Angel warehouse and I have to say from start to finish the shopping experience has been fab, excellent communications, fast delivery and fab staff. Quality of goods are first class !

Thank you so much and a very happy Christmas to all of Angel staff

Ordered a large amount of stock to be delivered. All in stock at time of ordering apart from santa cams that I was happy to wait for.

No communication was given when the shipment of elf cams was late and I had to chase them regularly to gett any sort of update. When the shipment of elf cams did arrive I then received an email to say another item was now out of stock and they wouldn't be sending them. I waited 3 weeks for a refund of these items.

I emailed them on the Wednesday for an update on delivery time and had no reply until the fiollowing Wednesday where I was told my stock was packed up and would be dispatched shortly. It had already been received the Friday before so they obviously need to update the way they track and monitor orders.

When the stock arrived serval items were broken and staff obviously can't count as I missing 1 or 2 serval items.

These were being sold as a group package and due to the companies inabilities to count and package items correctly for postage I have had to buy from the high street at regular price meaning a huge loss of profit for my small business.

Will never use this wholesalers again and would advise everyone to avoid.

I have emailed/ rang and contacted the company on Facebook and have been ignored repeatedly.

We were let down by a different supplier and were facing having no stock with a big show at the end of the week. Spoke to angel on the mon and Angel worked with us to get us the stock urgently and had it expedited. Good prices. Really greatfull. Thanks

elves are so huge this year and I was really pleased to find a cheap range of the elves at Angel. Bought cameras, elves and swings. Able to get a good profit across the board as fantastic prices. Thanks!