Vi-Spring - www.vispring.co.uk

I purchased a super king mattress from John Lewis it is okay for less than one hour but after time part of the body sinks in and become extremely uncomfortable. After l made a complaint to John Lewis. They sent a person to inspect. After a few minuets inspection he informed me that there was not a manufacturer fault. When i asked him what he meant by no fault he explain a fault consist a loose spring or material fault. I am very disappointed as John Lewis told me they cannot take any action and i have to discuss with the manufacturer.

I bought a Vi-spring 5ft bed in 2011 from a local retailer who sells this make along with others. It is a superb herald. It was great at the beginning. I paid just over £1000 for the Herald Superb Divan/medium mattress. But now it slopes down to the centre from each end. This year seems to be the crunch year as I ache all over after sleeping on it. I've had to say goodbye to a good make but it is not good if we're not comfortable is it? I wish I had known it would change shape before I bought it. The retailer is very reputable but he was singing the praise of Vi-Spring as they are costly and to be shifted. Everyone should read reviews and shop around before buying one. They're probably good for younger people as the mattress is very heavy to shift round. I was in my fifties when I bought mine. I wish the retailer would be more caring of the buyer and honest to her/him.

Once you've entered the mousetrap you will regret it.

This mattress has caused us pain and stiffness but lately it is sagging and warped. We are not large people so I am very disappointed considering the cost more than $3000 and now it is too heavy to move out to the trash. Their guarantee is just a trick they won’t honor once your mattress has the signs of being wear.

30 years back pain guarantee !

Do not listen to the rubbish that this Bed manufacturer are the best and are of great quality. This is complete rubbish as is the product I purchased from John Lewis. A so called top end mattress and sprung divan both Vi spring and in the thousands of pounds. Unit has failed three times and the bed is beyond uncomfortable and it should come with the warranty slogan (guaranteed to make you back bad). They have attended three times and agreed the product is poor made of rubbish materials which is why its failed. Vi Spring have had every opportunity to sort and have chosen to ignore last opportunity recently from head of customer service was also a waste of energy. Buying a Vi Spring bed you should all avoid. Big Bucks Bad product. I am going to throw my 5K product in the bin and get what I should have done Harrison Spinks which I had before or Hypnos both value for money and far better products and service I am sure.

We had a VISPRING Herald Supreme for 20 years which was wonderful. When we needed to get a new bed we bought a VISPRING from a well known retailer. Don't make the same mistake. It was the most uncomfortable bed we had ever slept on. The VISPING customer services assistant told me that our bed was made to the retailer's specifications and we couldn't compare it with one of their own models. So if you're going to buy a VISPRING buy one that is named on their own website and not from a high street store.

If you have any back problems DO NOT buy a Vispring Herald Superb mattress. We spent thousands of pounds investing in what we thought was a quality bed only to find it gives no proper support. We complained to Vispring and they passed us on to the retailer. A technician called to inspect the mattress and reported it was ‘within the tolerance limits’. After a year of being in terrible pain when I get up - and throughout the day - we went to John Lewis and bought a Natural Collection Leckford 5000 Firm Support, medium tension mattress for a fraction of the price of the Vispring mattress and it is WONDERFUL. I get out of bed on the morning without pain - the Vispring mattress was really bad for my back. The company didn’t listen to me - when you lie on the Vispring mattress you sink into it too much (I’m 62 kg do not particularly heavy) and this makes my spine bend when lying on my side. We had a medium tension mattress as recommended for our weight (my husband is 78 kg) but I will never buy from Vispring again.

Purchased elite mattress from Plymouth factory, turned mattress as stated and to my horror the mattress was mouldy spilt and a vile smell, this was after 3 months.

I informed vi Spring who after a couple of weeks sent out a Fira inspector, he was shocked at what he saw and took a few pictures.

After receiving the report back he states a large section of mattress product label side there is mould marks and disintegration of ticking with holes and tea ring occurring with staining on filling and brown dust coming from disintegration.he also states it could have been bed base , the bed base was brought from furniture village and the bed was on display with vi Spring mattress, .

His conclusion No Fault Found , what a complete and utter waste of time as they seemed to side with vi Spring as I have read in other reviews.

We contacted vi Spring after reading report and the customer service was a disgrace , the lady on the the phone was the rudest person I have ever spoken to.

We will be taking this matter further.

We brought this mattress after saving up for so long, only to find its complete rubbish it dips after six months. Visprung won’t talk to its customers or pass to a manager it’s all email. They just send out a third party company who look at all furniture it’s a total waste of time them looking at the bed.

Be warned once you purchase no one gives

A. Care.

Very disappointed on what was once an excellent company, but now couldn’t care less.

A very expensive hard lesson learnt please think hard before you purchase there are much better products at half the price I have since found out.

My mattress is bent down the middle where our hips lie providing no support. Furthermore, the edges are also sagging. It has given me a horrible back pain and problem. What is worse, is that when you complain about the mattress Vi Spring will send a consultant that flips your mattress before inspecting it and will say it has no problem. I feel totally disappointed by Vi Spring.

The person I dealt with  is possibly the most rude person I have come across and should work on his levels of customer service