Wheelies Direct Bike Replacement - www.bikereplacement.co.uk

I ordered a bike for my son in June, it was an insurance replacement as we were broken into and our bikes were stolen. I was told it would be in stock in mid July. July came and went and I heard nothing from Wheelies. I contacted them to be told it would be end of August. August came and went. I called them again and was told mid-September and then end of September and now end of October. I have made a formal complaint but no one ever gets back to you. They seriously are the worst company I've ever dealt with - just awful. Do not use. Tell your insurance company no way!

Wheelies were more than happy to oblige when we bought our 2 new replacement bikes from them totalling over 3k after our bikes had been stolen and we received our insurance claim funds. The service was very good but when we tried to replace a broken part they couldn't even be bothered to get back to us after 3 emails. Resend, resend.....so while the service was good when we have big bucks to spend this was very disappointing.

Very fast efficient service. Couldn't have been more help. Fair valuation of bikes and voucher for Halfords sent by the end of the day. Was sent the wrong voucher at first but was corrected immediately after a 2 min phone call. Halfords were brilliant too. Helped pick new bikes,very knowledgeable, helpful staff. Very happy customer here, which having just had 2 bikes stolen made the whole experience that little bit more bearable. Many thanks.

Received a Halfords voucher by email. The exact bike I had previously is not available, not even to order for collection. So I ordered the closest thing, which would have been fine. I ordered on a Tuesday for collection Saturday afternoon - sooner nor home delivery available. Store did not contact me Saturday and I could not get through by phone, so had to go in person, not a particularly local store, to find out it’s not in yet. Three days later and Halfords customer service can only say that there is a delay and the store will contact me when it’s arrived ...

it’s now been 3 weeks since my bike was stolen and I feel no closer to having a bike than when I was reporting the theft at the police station.

Broadly OK, but don't seem that interested in insurance claims as they 'have' the business. They have a decent range of bikes but weren't that interested in helping get the right bike. Some of the staff seemed slightly annoyed to have to answer questions and were not very patient.

Contacted me within 30 minutes of making my claim to insuranvce company, calculated the value of the voucher for bike replacement which appeared on my phone the next day. Within 3 days of bike being stolen we had a new one

Quick efficient service, no complaints. Received my voucher exactly as stated within the time period specified over the phone.

Having had the bike stolen we received a generous, fair offer of a voucher to replace it within 24 hours. Halfords was less efficient but we were able to obtain the bike we wanted.

Spam

Sales

Not interested

I am losing track of errors / system irregularities/ problems ( each Wheelie person likes to call them something different. Basically Wheelie have messed up numerous times. Summer is going passed and today they start a new order and say I’ll get the bike in three weeks. I’m taking bets against. Will have to buy a temporary bike for this summer.