Heatline CaprizPlus

We've had our Heat Line combi boiler for over 7 years now and it is still running like clockwork even though we was told by one engineer that they were 'low end budget boilers'. It doesn't take long to heat the water or run the radiators and isn't expensive to run. One cold winter the boiler was on timer for over 3 months and never let us down once! It does what it is designed to do and does it well. Would definitely recommend them.

I got the Heatline Bolier installed about 2 years back after an engineer recommended it to me. The boiler was installed and serviced every year. Since the installation date, every 2 - 4 weeks the time switch will automatically move from the ON position to the Timer position. I tried calling heatline a few times but as the waiting time was too long, i never made it through to report the issue until last week.

I reported the issue to the agent on the phone, he read a statement that if the issue is not related to the boiler they will charge me. I asked the agent that the timer is part of the boiler, so will i be charged? He instantly said No as it is part of the boiler so it is covered as long as the boiler is covered.

An engineer came down and first thing he started inspecting the boiler and checking the flue. 2 minutes later he said he will not touch the boiler as there is a different make of flue installed to it, and the boiler is as High Risk ? I asked how should the flue be installed to be properly installed, and he replied the boiler is at high risk so he need to turn it off. I asked the same question again and this time he gave a totally unrelated reply. I said this is not my question, and showing a sarcastic and stupid smile he said do i have your permission to turn off the boiler ? His behaviour reminded me the corrupted people who wants you to give them money to go ahead with your work. It was very clear to me he doesn't know how the flue should be installed, they just make up issues so that we buy their product. He still never said how to install it, the closer answer i got from him was to check in the manual how it should be installed.

I called my gas engineer and he confirmed me the same thing, that they bring up all kind of issue just to force us buying their product.

So for a boiler that is not even 2 years old, an issue that came up since day one, brainless engineers, I think this boiler, and their customer services, are a full disaster. The reason why the boiler is sold on the cheap, is to be able to dig money out of customers after the installation.

I have had these boilers installed in 22 properties for over 3 now and no problems at all.. I would recomend

These are made from the leftover parts bin from Vaillant/Gloworm and whilst on the whole they work ok, Heatline won't give any technical support for this and the warranty is laughable.

Then there the cost of spares. When you see the cost of the spares you will realise why they sell them so cheaply.

To save money in the long term buy a Worcester Bosch and stay well clear of the Vaillant group.

Bought an house to renovate , don't pay too much for a named boiler . This does the job for half the price and after 18 months still on top form . Good reliable boiler for the money ..

Identical to the previous Glowworm Ultracom. Vaillant quality for half the price. The reason for the low price compared to Vaillant / Glowworm models is that the warranty period is less, customer service is not as good (premium rate tech support number) and spares are expensive.

Having spoken to a Heatline / Vaillant engineer, he said he would have one in his own house. Enough said.

I've had this about 1 year now and it has performed faultlessly.

As Landlord And installer the boiler internally is spacious why does it matter then at some time will require servicing or repairing .

Its well built and a good design , this boiler is part of Vaillant group but run separately , you cant expect same build quality as the Vaillant as its twice the price , So here is option 2 years for £500 or less or £900 for 5 year with Vaillant . If your in budget price its actually the best out of most of them and high highly recommend ,also as a engineer its pretty reasonable to work on when it goes pear shaped .

Take my advice what ever you decide buy a Magnaclean pro 2 It will make your boiler last 15 to 20 years and inhibitor yearly put in the magnaclean .

It saves your boiler repairs and approx 6% energy saving .

glow-worm and vaillant and the parts are cheaper but the same

you are only paying for a name

I was putting in a new central heating system in a house but I have a budget. At first I was lost in the world of boilers but after having read the reviews on this Heatline Caprizplus, I decided to install one last year. I was not disappointed as it was a quiet boiler and it looks nice too. It froze after 4 months of use but their engineers came quickly and reset it which was 10 minutes job. Worth every penny and less than half the price of the expensive boilers.