Help-Link www.help-link.co.uk

14 years ago, we needed a new boiler and this was when the 10 year boiler warranty scheme came in, so we paid a monthly fee for 10 years. I recall the guy who fitted the boiler telling us that a part goes on the boiler within 10 years and to get it resolved under the warranty.

As part of the agreement, we had to use them to service the boiler, which was okay but fairly expensive at the time.

After a few years the pressure drops, so we get them out and the different engineer says "you'll have a leak on your system somewhere". I explained that we've not got any leaks anywhere and he said if the pressure is dropping it will be a leak" and left it at that.

Just before the warranty was up, I rang them to say I thought there was something wrong with the boiler so they sent someone who filled the expansion vessel and said "if the pressure drops again, you'll have a leak on your system".

Guess what. We had the boiler checked by a registered boiler installer and he said the expansion vessel has failed and it's a common problem with the model of boiler (a Worcester Junior 24i). In order to replace it, the boiler needs taking off, which is why they'll not have wanted to do it, he said.

Subsequently we now have a new boiler installed and there's no leak on our system at all, which we never thought there was.

I will never, EVER use this company again and I strongly suggest you find an alternative company to use in future.

We wasted thousands on a boiler that was meant for a 2 bedroom property and ours has 4 bedrooms.

I had a boiler installed by these people 6 years ago. They’d integrated with homeserve unknown to me. I had a 10 yr warranty. I called them to get an engineer out when my boiler went wrong. Homeserve denied my warranty. Helplink had not passed my papers to them. I’d got lost in the system and there must be others like me. I’ve spent two weeks waiting for them to get my warranty updated with ideal boilers who do the maintenance. I could have frozen to death in the meantime. No one called me at all and I had to keep calling them speaking to different people. I’m an older person and should be priority.

Our boiler was fitted only 3 years ago by help-link It was repaired yesterday by a Worcester Bosch engineer. As HomeServe were not able to help! The boiler was getting extremely noisy. He also spotted two issues with the fitting, not secured to the wall correctly so it has quite a bit of movement. Also needs filling around the flue.

Boiler failed,rang Help-Link,they said I would be contacted by an engineer "cannot say when",waited and waited for days....that was 21 November - it is now 3 December - still no contact ! Needless to say in the meantime I found someone else who came quickly, but Help-Link don't know that.They clearly offer no service whatsoever.

I responded to Homeserve advert for new boiler. Had it installed and after a very short while, realized the condensation outlet had been placed into the nearby downstairs sink P bend which then began to leak. I hadn't known until then much about boiler installation, I do now and have had gas turned off and a wait for Help Link inspection of almost 2 weeks during which time, no heating, washing or cooking with gas. Tragic. Would never have gone ahead with this had I known what I know now and only wish I had been told before hand. I dont know what the outcome of this will be but it worries me big time.

Had new boiler fitted in June with new thermostat.Have complained several times that they do not work properly.Electrician came out to say thermostat is ok so it must be boiler problem.Helpline constantly say engineer will ring me. No one rings. My money was taken quickly enough. Now they are not interested is giving the service I paid for.

Had a boiler installed. Made appointment for service only to be told they did NOT service oil fired boilers! system was not working well so had local service company check out system. The local company suspected the system had been installed incorrectly. contacted Help - Link. They sent an engineer who changed a valve and said the system was installed correctly. Still not working well so I got the local company back as I did not trust Help Link. Local company pulled up floor boards and verified that the pipes had not been correctly installed. Called Help Link AGAIN to come and fix the problem. They did. Unfortunately I am almost £500 out of pocket but Help Link are saying they are not responsible to cover my expences! Totally unacceptable. Their shoddy service caused the problem in the first place! Today received an offer of £135 from them! Small compensation for all the appointments I have had to stay in for and the time I have had to put up with an inadequate central heating system. If I had read these reviews before using Help Link I would not have employed them.

We were so impressed with the speed and efficiency that Help Link got us sorted out with a new, and very impressive boiler. They came out the same day as our very old boiler broke down and managed to get us a new boiler fitted within 2 days! They even moved it for us downstairs which was more convenient and would be more efficient also. Every person who was involved in it was friendly, professional and efficient at all times. They even left everything clean and tidy before leaving. We were really pleased with the price they quoted for the boiler and installation and were even offered a buy now pay later option which really helped us at this difficult time. We would definitely recommend Help Link to all of our friends and family. Thankyou.

I have never had the misfortune to deal with such a dreadful company. It was a shambles from start to finish. Engineers turned up couldn't install boiler in airing cupboard as agreed with surveyor. Numerous calls to customer care for an update. Finally they said would give me £730 discount as boiler could go in the loft. They have not turned up today as agreed and phoned at 6pm to say they had made an administrative error with the price would I pay the original quote I said no that was not what I had agreed. Just had a tex message to say they would not be coming to install my boiler... am so angry as had taken another 3 days off work.. do not make the same mistake I did. Avoid, avoid.

Very very disappointed!!! I do not want to mentionother disappointments I encountered but just only one. We have recently installed a new heating system b by Hepe-link.But we have to live witb ONLY 17 degree as the radiator in our room unable to warm up more than this degree in this winter. Clearly, that was a miscalculation in regarding the size of the radiator for the room. The real problem is that they are not going to fix it!!!