Europcar Ireland - www.europcar.ie

Rental a car from EuropeCar and dropping it off at the airport in Dublin was an easy process with a lot of assistance from the Europcar team. And what a wonderfull experience to be driven by the friendly man in the shuttle, he made my day.

*DO NOT USE UNDER ANY CIRCUMSTANCES* Cheap price but then messed us about when picking the car up. Didn’t fully check the 3rd car we were given as we were now late. Returned it, small dent on front bumper-not caused by us. 600euro charge. No comeback, Written complaint unanswered.

Europcar overcharged us by EUR 267 for an 11 day hire in Ireland.This was despite having an agreed price arranged through Carflexi before we left Australia. Carflexi tried to suggest that we may have increased the insurance at the time of pickup, which was absolutely untrue, as we already had cover through our travel insurance. Europcar has offered nothing as to why we were overcharged. As at today's date we have tried persistently to get a response and a resolution, but we only get "we are looking into it". It has been 4 months now without them properly responding. It seems to me this is a sham they operate as it is too hard to get a refund when you are back home in Australia. From other reviews I can see this may not be an isolated experience. People should check all of the reviews before they take out a car rental with these people. It is already very expensive without this level of overcharging.

I picked up vehicle at Kerry airport on 5th May and dropped off at Cork city on 16thMay. The personnel at Kerry airport did not bother to look at the International driving permit nor did he do a onsite inspection of vehicle.

I am definitely aggrieved over the International driving permit issue BECAUSE I called from Malaysia to Kerry Airport Europcar and Dublin Europcar to confirm if that document is required and I was told verbally that it is.

I also have it in writing over this simple question because I have the understanding that I DO NOT need when I have my Malaysian driving license.

All in all Europcar Ireland do not know their job.

I would like to think of myself as reasonably streetwise but less so after my recent shake down by the STAFF at Europcar Ireland Dublin T2. I pre paid for car and on pick up had a nice chat with the guy on the counter who took a 'deposit in case the car was returned empty'. After returning the car full I now realize I paid for 'express fuel' (which I now assume is car returned empty) and additional insurance cover, none of which was communicated to me on pick up. Over €140 worse off (not including the cost of the full tank of fuel) I shall be following up with An Garda. For anybody reading this the 'customer agent' who 'dealt' with me is a middle aged male with an Irish accent.

PS dont waste time trying to call or emaii - you wont get a response.

When I arrived the car I was given had lots of additional damage and was old really shabby inside all of which the 3 stooges behind the desk were unaware and didn't give a shot.they just scribbled on the paperwork and sent me off.im a transport manager for a large logistics company and the only reason I got a replacement was because the front tyres were bald.kept £30 of fuel deposit even though I refuelled on drop off.

No communication from head office and hire desk in Ireland SHANNON just kept hanging up.Still waiting as put complaint in still waiting for responce.Very poor customer service experience. STAY AWAY

Was offered lots of extras at "no charge" from the rep. Ended up paying for everything. Paid about 700 euros more than what was stated on pick up. Asked about the huge difference in price and was told that I must have misunderstood. They did not have the car I reserved so I was offered up grade at "no charge" - then I got charged 20 euro a day for up grade. Was even told the first tank of gas was free - then got charged 70 euro when I got back again telling me I must have misunderstood. Be careful with this company and make sure EVERYTHING is in writing. Shady company with lots of promises. Wont be using them again if I go back. Buyer beware.

I HIRED A CAR FOR 3 DAYS, THE STORY GOES LIKE SOME OTHERS, THE CAR ONLY HAD 3/4 OF A TANK OF FUEL, IT WAS 11PM SO DARK AND COULD NOT LOOK AROUND THE CAR IN DETAIL FOR ANY DENTS ETC.

ON MY RETURN ITS POINTED OUT A SMALL HAIR LINE SCRATCH ON THE WING MIRROR THAT I WAS TOLD WAS NOT THERE BEFORE, THIS I WAS NOT SURE ABOUT, NOW I AM WAITING FOR AN ESTIMATE TO COME THROUGH TO REPAIR THE DAMAGE - 4 WEEKS LATER STILL THEY HAVE MY 1800E DEPOSIT WITH NO EAMIL OR CALL RETUNED.

NOT GOOD!.

Staff insist you buy their insurance despite you having your own

Fuel is charges at one rate but an amount which was much less was credited 3 days later when returned on a fiull tank -ex change rates were constnat over the three days

Car had badly damaged alloys missed off the inspection sheet until I pointed it out and on return I was charged 500 euro for a small crack in the door mirror indicator lens that I didnt see at 10pm at night in he driving rain. It didnt happen whislt I wwas drivng it

Terrible experienced

I travel to Ireland on business often.When you travel around Dublin you use the M50.There is an electronic Toll system , e flow that allows you to pay the 2.55 GBP within 24 hours.Every other rental company I have used in Ireland pays that toll and adds it on to your credit card. Eurocar didn't mention anything about this and about 3 months later I received a traffic violation for not paying the 2.55 fee AND a 38.55 administration fee from Europcar for having to pay the toll " to avoid further charges". Its a real rip off and they should have told me at the desk they would not pay it. My advice is to use Hertz , they tell you all about it , pay it , don't use Europcar