Mercedes-Benz Of Cheltenham And Gloucester - www.mercedes-benzofgloucester.co.uk

Car Model- WHITE MERCEDES GLA 180 URBAN EDITION

Went in for bodywork :

From start to finish I received exemplary service. He turned a bad experience (I had my car keyed ) into a great one! :) He was with me every step of the way, making me feel at ease and I placed my full trust in to this Mercedes’ Benz because of him.

All of the other staff were also very welcoming and lovely. Also to note everything was that smooth and because of everyone being so welcoming and being so professional and because I couldn’t fault the team in any way, I Will be coming back to this dealership for my services that I’ll need and when I decide to buy a new car, even though it’s 20 minutes further away than my local Mercedes’ Benz

Thank you so much for liaising with my insurance company and for the excellent body work on my car. It looks brand new again and I’m so in love with it again :)

He is an asset to Mercedes’ Benz of Cheltenham and Gloucester!

Thank you Mercedes’ Benz of Cheltenham & Gloucester!

I bought my first Mercedes from this dealer about eight years ago- it was agreat deal and I would only use them for all work and services on the car. Things went wrong about two yers ago where they just cocked everything up from service prices to the standard expected. As such I took my business elsewhere.

Fast forward to the end of 2017- I wanted to change my car and thought I would give the dealership another chance- the customer service is terrible. I don't have the time to write full details but will list the issues below so you get a feel of what to expect,

1. Several messages left for individuals but I never received a call back from ANYONE.

2. Mercedes car checks (what they say they do on all their used cars) FAKE- they don't check half the things they say they will and dont even know whats on the cars they are selling.

3. Battery broken none in stock- I had to call to see when the item was in stock and book my car in- treated as any other service rather than a cockup from Mercedes so have to wait weeks and return to the dealership.

Overall a very poor customer service and I will look anywhere else for services as I dont trust them at all.

NOTE: They caused an issue but were able to rectify it very quickly- I called and left a message for the sales manager to call me (so I could pass on my thanks) but you guessed it no one called back.

I have been using the garage for years and slowly the customer service has got worst and worst. I had booked a service in a week ago, I was clear that I required the drop off home service and was told no problem. I was very clear that I required this service.

When I arrived at the garage my paperwork had been lost, so off they went and found it "under something else" then I asked will the driver be long to take me home? We don't have any, but I booked this service. Sorry we do t have any drivers, ok how will you get me home- don't know but you can wait 3 hours.

No thanks keys back and I leave.

The services at this garage are VERY expensive and you expect a certain level of service, they failed. Think about the worth of using this company.