WMS Group Ltd - www.wmsgroup.co.uk

I have a warranty with this company and they will find any reason not to pay out . I put my car in to be repaired thinking it was a sensor that was at fault ( which are not covered) but it turned out to be the filters which are covered. But as I did it with out their permission they refuse to pay or even contribute to the repairs. I have all parts that were changed and can be inspected , but they are not interested. If I had done it the way they want the outcome would have still been the same . I will be taking this further as it’s £1,500 .

DO NOT USE ANY REASON TO GET OUT OF PAYING .

I was given this warranty as a sales gimmick when I purchased a transit van .

Peace of mind to ease th sale .

When the van broke down 3 days later

I was upset but naively thought it will be OK I'm covered,

So took me a dayto arrange to be taken into a local diesel specialist garage they diagnosed injector clamp failure

The warranty company said its not a mechanical part so it's not covered !

Can you believe it !! So what is a mechanical part I asked they couldn't answer. Avoid them,

Important information: their "Approved Repairers" are the cheapest garages around, i.e. ones that you would never dream of taking your pride and joy to. I actually thought I had turned up at a scrap yard but assumed that by being "Approved", some effort had gone into reviewing the garages performance but was told after the event that it is impossible to do this.

I used this garage for air conditioning work (replacement compressor) which took 8 months to NOT get completed at which point my van came back to me damaged. I then took control of it myself and arranged repair which was completed in two weeks.

I raised a complaint which was handled no differently to a normal claim. The investigation consisted of leaving a voicemail at the garage who never replied.

At no point in my dealings with WMS was there ever any acknowledgment that this wasn't in line with their values, no 'I'm sorry this has happened' or even close.

The result of this was WMS taking no responsibility for their 'Approved Repairers' and believing it was perfectly acceptable to take 8 months for a simple repair.

The action taken from this is that they removed this garage from their approved repairers list so had a direct benefit to them but offered nothing to me that was of any consolation.

As an aside, they won't cover air conditioning regassing, even if the repair requires it. So in my instance, the air conditioning circuit needed to be vented to replace the parts. They covered the repair but I had to pay for the gas used to make it work - WMS think it is acceptable to repair something but still leave it unusable.

Ultimately, their service left me so frustrated that I gave up. I expect that is their motivation.

Overall verdict - disappointed and won't be using them again.

I have been with WMS 3 years and claimed once. It was smooth and painless, I will be renewing for a 4th year. Thank you WMS

This company is sham! I had been paying around £62 a month for the full 5 start warranty on my car for last 8 months. When the car developed an issue, they removed the part from the car and sent it to their 'so called' independant speclist for inspection and diagnose. This independant specialist is a 'finace' of this sham company WMS group! So, obviously they reported that there is no fault found on the component they inspected. The car was diagonosed by 3 different garages(including manufacture specialist and the main dealer) and all 3 found the same component faulty. But, they won't accept it as their 'fiance' company found no fault. I am in a legal battle with this nightmare company. Will update here if I succeed to get anything out of it!

Engine failure apparently not covered even though this us the reason you buy warranty. Poor customer service. Called to sort out my vehicle since 1srmt September and still waiting and to find they will nit contribute to a £4000 bill. Cort here we come!!!!! Bunch of absolute clowns!!!!

Buyers of new cars do not use this company. They are shocking.bread the reviews on this company and it will make you think twice.

Worst company I ever dealt with. Called them about an issue with my car, being covered with 4 Star Warranty. Found a local repairer (as they said) to change the faulty part thinking that they gonna pay for it !!! At the end - paid everything with my own money, the operator from the Claim Department just telling the Manager of the local garage - "we not gonna pay for it"...End of the story

Do not buy a warranty from this company, they will do anything to not pay you. The warranty plan clearly stated that it covered McPherson struts yet when mine were damaged and needed to be replaced they refused to cover the cost. Do not buy a warranty from this company.

AVOID!

Do not get cover with wms! I paid over a grand for three years warranty and unfortunately my car was in an accident (for which I was not at fault for) and written off before even a year was gone on warranty, I was refused a transfer of the remaining two and a bit years to my new car!!! I was given no reason as to why it was refused! Very poor customer service and not a way to keep customers! WOULD NOT RECOMMEND!

I have previously used WMS and they were great but recently, with my current car, every attempt to make a claim has been refused due to "wear and tear". This policy is a complete waste of money. The attitude of the customer service staff can be summed up as "computer says no".