Bathstore - www.bathstore.com
Layout of shop
Quality of service
Value For Money
Bathstore - www.bathstore.com
User Reviews
Customer Service Is Excellent
At Bathstore in Saltney, Chester, I got the finest experience and most cost-effective bathroom solution I've ever had with a planning firm. My adviser found me a solution that was at least £800 less expensive than the other price I had received. Both extremely talented and customer-focused. I'll be back if I ever need anything else from Bathstore!
I recently visited Bathstore and was impressed with the wide selection of bathroom products available. The staff were knowledgeable and friendly, and helped me choose the perfect bathtub and fixtures for my renovation project. The quality of the products is excellent and they have a variety of styles to fit any budget. The showroom was clean and well-organized, making it easy to navigate and find what I was looking for. Overall, I had a great experience at Bathstore and would highly recommend them for anyone in need of bathroom supplies.
Quality of service
Value For Money
Slow Delivery
Initial delivery and purchase via the website was simple, quick and easy, was given a choice of delivery dates etc as per normal. And delivery happened as planned.
Unfortunately, although there was no obvious damage to the exterior of the box, once opened there was significant damage to the basin pedestal.
The bathroom was already stripped bare ready for installation, and now i'm being told a replacement will be delivered in 3 weeks..... 3weeks!!! So i'm now without a basin in the bathroom for 3 weeks!!
Quick enough to take the money, slow enough to rectify mistakes, disappointed in general.
I'd say to others, shop around.
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Absolutely Awful Experience
The fitter was incompetent . Flooded the upstairs so had to get an emergency to plumber to help him to drain system and solve the issue and then asked us to pay! Fitted shower door back to front. Decided to tile the shower enclosure so not tiled to the end as had cut all the tiles and didn’t have any left. I wish I still had the photos to shower the level of incompetence. The area manager was absolutely useless and in the end I insisted on the regional manager getting involved. Leaks in abundance- the waste on the sink , waste on the shower, radiator.
A two to three day job took 3 weeks and then was the shower tray was leaking after 4 months.
I would rate 0 stars if that were possible.
Very informative and useful
Very informative and useful
Quality of service
Terrible Service And Shocking Customer Service
Ordered a bathroom suite and when it arrived found the sink broken in half, how they never noticed at the warehouse is beyond me. After a week of hearing nothing from Bathstore regarding a replacement, had to call and they claimed they knew nothing about it! Three deliveries later, I finally got an intact sink. Unfortunately the bath front was also damaged and that took another 3 deliveries, all of which were damaged. Had to drive to the store and collect a display bath front in order to finish our bathroom. In all, it took over 13 weeks for Bathstore to deliver a simple order. Don’t know if they are in financial trouble, it certainly seems that way as they appear to be using substandard products but charging full price. My complaint to Customer Services was handled by an “Executive” but the reply had so many grammatical error it would have embarrassed a 10 year old! If you value your sanity and want a working bathroom go elsewhere. Hard to believe a company can be this incompetent, but that’s the only thing Bathstore have managed achieve.
There are official reports that BS are on the brink of financial collapse and may go into administration next week best get any probs you have sorted PDQ and your warranties may be worthless.
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Appalling Customer Service
I went to the Sevenoaks Branch, and ordered £1,000 bathroom. The taps on the invoice were not those I'd ordered, so I called to inform them. They don't answer the phone, so I left a message and asked to be called back. I also sent an email with the same information. As they didn't call back, I tried again 2 or 3 times. Then again the next day. I finally called head office, and within half an hour, the manager was suddenly less busy, and called me back. He promised to confirm in writing that the correct taps would be sent. Needless to say, this has not been done. I suppose I'll try again with head office tomorrow. I would suggest that you do not shop with this organisation, as there's no guarantee you'll get what you ordered, and the promised 'guarantee' is unlikely to be honoured
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Don’t Use Bathstore!
Bathroom was lovely at first. Fitter was friendly and courteous until there was a problem then he was uninterested and aggressive. Tiurns our he holds no formal qualifications and is actually a theif!! (Never returned to do jobs he was paid for by my friend and others)
I got a five year guarantee not worth the paper it’s written on as, surprise surprise most things are only covered for 2 years however no terms and conditions were attached to said guarantee. We measured our bathroom and picked everything in store. We were then given a design image and then the fitter visited our home to ensure all would fit. We have inaccessible areas we cannot clean as the shower tray is too big fior the area, we’ve had leaks and problems with out floor tiles. The customer service experience was rotten to say the least. When I did manage to get them to call out I was threatened with a call-out fee of £150 + if the problem wasn’t theirs. They said the problem wasn’t theirs but I didn’t get a bill so therefore behaviour was threatening. I was asked to take photos of my floor tiles and email them in which I couldn’t do as they are black high gloss but they told me they were only guaranteed fior 2 years so why did they want photos anyway if they were slightly older!!! We never received any instructions with any items we bought on caring for our bathroom. Bathstore Newcastle, fitter Ashington/Bridlington area. AVOID AT ALL COSTS.
Yes it does! When I posted this review I received an email from a supervisor who wanted to help. I was then contacted by the relevant department who said once again they wouldn’t help. A fitter who came out to look wasn’t impressed with my tiles and told me the bath store had recently changed their tile supplier, something they’ve denied. They told me the tiles were dull and marked due to me using a ‘heavy duty tile cleaner’ which I’ve never used. I was then advised to use a specialist ‘heavy duty tile cleaner’ to rectify the problem, how contradictive is that!!!! Furthermore the tile cleaner cost me £12 and it made no difference. Initially when I emailed in, the person who answered me thought he was emailing a colleague and he said in the email quote” what have you said to this woman because I don’t want to say something different”. He nearly sh.. himself when I said you’re talking to THIS WOMAN!, unbelievable
I worked in sales at a B/S showroom for five awful years and dreaded the phone ringing because I knew that 4 out of 5 calls were complaints and I was sat at the phone that took incoming calls, I have bought a new bathroom for my own home but I buy brand named goods only strictly no junk that way I can get replacements easy and know they will last and maintain their appearance, I bought a carron bath and Armitage pottery and pegler taps. B/S import mainly from the far east. It looks lovely in the showroom doesn't it .
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Do Not Use!
My bathroom fit started in September 16......
Schedule in fitters... send them back multiple times for snagging.....being made to feel uncomfortable in my own home... aggressive fitters wanting unfinished work signed off...electrical certificates not being handed over.... the bathroom was never checked by anyone other than the fitter until complaints went in with photographs....still no representative from the bath store will come out to inspect the shoddy work... it’s never been a new shiny bathroom like you expect it’s had sealant left all over the porcelain... floor tiles have cracked...filler panels have had to be reordered due to mastic being left on it....oh and never mind the delivery guy who can’t actually read addresses and thinks it’s a chore to remedy his mistake after we called to tell him...
oh and remedial work requested in April 18 being offered in September 18....
All in all avoid like the plague....
Apparently after paying nearly £9,000 you are expected to be happy with a faulty bathroom poor decoration and £300 compensation. Who knew that’s all ithe stress and ongoing issues is worth....
Bathstore Edinburgh and the installation centre need a lesson in simple customer service it is not up to the customer to chase up on complaints... you have my money now provide the bathroom you not only quoted for but promised.
My review from Newcastle is just as bad!
Quality of service
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Value For Money
Poor Customer Service
New customers beware, having had a delivery of 81 boxes for my 3 new bathrooms, I’m now being told I cannot return an item. This being a toilet that a one of their bath store designers advised us to have. Reason - as we have not kept the box!! They wrongly advised us to purchase this toilet that will not fit in our bathroom even after one of their surveyors came round to check out all of these things. This is spending over £6,000 with them. They keep telling items can only be returned in their original packaging but still expect you to check all items on delivery. I am supposing they’re expecting to store 81 empty boxes. Not sure where though.
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Value For Money
Very Poor Service
If you buy bathroom wall panels from the Bathstore please do not open them or cut them until you seek 100% guarantee from the Bathstore that they fit together because if they are manufactured incorrectly then the tongue and groove between broads will not fit as it should and you will not be able to get you money back. How you check they are as they should be is beyond me hence getting the guarantee. We spend thousands on a bathroom and have had to buy another wall panel as they original ones did not fit together. We had opened the package and cut the board before checking though. Panels are to big to lift into place for one person and wont fit together unless you take them out the packaging! Issue two make sure you count every box on your order when delivered or you will be missing items! All in all we are now expecting delivery number 3 now! 2 weeks so far with out a working bathroom. Do not recommend the Bathstore to anyone w certainly wont use them again.
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Value For Money
Avoid
Absolute waste of time, am renovating my property (3x bathrooms) and have been looking online for a bathroom suite so have a fair idea of what I should be paying for quality branded bath/basin/toilet etc...
The Bathstore in my local high street has a sale sign up it all the time, I drive past it everyday... so I thought I'd pop in and get a quote.
Fancy showroom, quite impressive. Went to counter and asked for a *cheap* bathroom suite (Standard 1700 bath, basin and toilet), they showed me a basic suite which looked ok, not a known brand (Like Twyford or Armitage Shanks, etc...) their own brand I think.
Sales person looked on his computer asked me if I wanted taps (I did not), waste for basin and bath (Yes)... then said
"With todays discount that will be a total of £803"... (For a 1700 bath, basin & toilet)
I asked for a cheap suite nothing fancy and they quoted over £800. I just laughed and asked them to print me off the quote, he then said... wait for it "I cannot print the quote" but there is a printer right behind you I said... he then replied "Yes but today is the final day of our sale and the price will change tomorrow". I then replied "So if I walk in tomorrow you would not sell me that suite for £803, he said "no our prices change daily".
Comical to say the least and I would suggest anyone in their right mind should avoid the glitzy showrooms, shoddy sales tactic (Todays price?!?) and shop around online, there are some great suppliers out there who will sell you branded product for a great price.
I purchased a Twyford bath, Twyford basin and Twyford sink WITH a Grohe shower mixer (Inc shower head), Grohe basin taps and a toilet soft close toilet seat for under £650 and the quality is FAR better with good manufacturer warranties.
Q&A
Ordered and paid up front by debit card for new bathroom fittings from Bathstore Portsmouth on 21st June 2019. Store went under on the 26th according to my information. Delivery is due this Thursday 11th July, and a fitter is organised for next week to install. I have had NO COMMUNICATION from anyone as to whether this will be delivered or not. What is the exact situation now and what are my options? Will the goods arrive or not - if not what is my best form of redress?
Has anyone had trouble with colour of "white" bath fitted by Bathstore? Recently had 2 bathrooms installed by this company. Generally happy with everything except the "white" bath is most definitely pale grey in tone and does not match side panel or any of the other white products supplied by them. They are being very unhelpful and just say all white goods will be a different shade dependent on material product is made from. Surely the bath panel should match the bath?
Does anyone know how to replace the cartridge in metro deck mounted tap?
Is it the normal policy for Bathstore to be paid in several weeks BEFORE ANY WORK IS DONE? If this is true, can someone explain why? Someoone paid over £7000 last year to convert a bathroom to a shower unit & sink/toilet plus floor tiling, wall tiling, plumbing, labour etc. Seems pricy labour and I've never heard of paying up front for the whole job! If Bathstore went into liquidation, customers who had to pay before the job is completed will lose all their money & no work done.
I only bought the materials which I paid up front for. Would strongly recommend you find a local fitter which will be seriously cheaper. No way should you pay up-front for fitting.
Has anyone had problems with paying a deposit in a Bathstore sale? Having been rushed to purchase late on a Sunday evening to get a so-called extra 10%, only to find that prices for some of the ordered items are actually significantly cheaper after the sale has ended because, (according to Bathstore), another sale has started the following day? Currently Bathstore won't budge but I find this immoral. Any advice would be appreciated.
I wonder whether 'Retailmonkey' who answered might be a Bathstore representative?
Has anyone had problems with the Bathstore frame for slimstone shower base? We had it fitted, but when the shower doors and side panel were put on frame, it couldn't take the weight and made base leak on base warp.
Thanks Nyree 13
We have waste pipes so bought the frame recommended by bathstore on their site, instructions very limited, and doesn't mention ply, it says just silicone onto the metal frame.
We think the frame is not sufficient and that's the problem, wondered if we were the only ones.