Cloud Nine Standard Hair Straightener

(June 2022) Ordered the cloud 9 touch straightener direct from Cloudnine which you can change the temperature by touch but instead received an old model that you cannot change the temperature with touch, I suspect this is an old returned model because the instructions was missing as required by the electrical equipment regulations, the online instructions do not match what was received.

Cloud Nine Standard Hair Straighetener is best and quality is excellent. I am using it since years and super happy with product. Weight is light. Price is affordable. Recommended to friends.

I've had a cheaper pair last 5 years, cloud 9 not even 18 months and have the annoying beeping sound and not heating, very disappointing.

Awful,awful customer service. Had two pairs in less than two years as both started with the dreaded continuous beep. They replaced the first pair but have now said that replacement pairs do not have a warranty and I would have to give them more money.

ABSOLUTE JOKE!!! WASTE OF MONEY!!

I paid about £100 for my straighteners and they only lasted 18 months before developing beeping noise. I contacted c9 customer service to be told that I can now buy a new ones with a discount. Laughable!!! Back to GHDs.

There are so many complains about their irons that we should all sign some kind of petition for the product recall! If I only had time for it...

My hair straighteners lasted on average 11 hours so a very expensive £11 an hour hair straightner. Dont buy as they dont last and the company dont give a stuff!!!!!!

I will take this to the consumer ombudsman as i hate to see hard working people ripped of by big greedy companies!!!!

See you soon Cloud Nine!..................

Bought Cloud 9 straighteners. Paid £129. Had them almost a year. Now I have experienced what most of the reviewers have experienced...annoying beeping and the plates not heating. Phoned Cloud 9 Customer Services. Got the usual Customer Service "prattle". When asked what she would do in my position the Customer Service Advisor said she would tie her hair back. Hardly the sort of response you would expect from a reputable hair-care company. Sadly, I feel that the Cloud 9 Customer Service is as helpful and effective as its straighteners!

Really poor product. First pair lasted 5 months, second pair managed 9 months before developing the same fault. I'm not even a heavy user - many days they're often just used on my fringe or to add some curls.

Really poor service when I complained as well - "we can't get them to you on a Saturday as it would cost too much". Will not be buying ever again.

Purchased standard irons at a cost of £129 lasted 8 months, contacted Cloud Nine who replace them, replacements only lasted 7 months. Contacted Cloud Nine again who said as they were unable to locate registration details I would have to pay £30 repay fee, refused as not convinced they would last so purchased GHDs instead

Bought as a Christmas present not even lasted 5 months fuged why they cant be arsed to make them from good quality components rather than cheap ones that dont last and make the product crudy. Reli good while they did work tbh ghds arent much better