Achari, West Drayton

I totally agree with Gary and other unsatisfied customer. Food is below average and expectation. I think now a days in a fast food world Indian restaurants are become just comercialised and make the food like any supermarket's packed food which taste exactly same, made with all readymade sauces adding to ready cooked meat or vegitables. If you are really food lover and have a bit of knowledge of cooking you will notice straight away.

I find the waiters are too keen to serve you and get rid off you as soon as possible and never let you to settle. Value wise it is expensive compare to quality of their food. Most of the meat dishes are around £10 minimum.

I had a small complaint about my flat soft drink and I was given same drink back,which I never finished. When I challanged there was no sorry of appology from the bar staff they just taken off from my bill. The point is they should value every customer and not to challange them as the simple business rule are "The custerms are always right" If you go to any fast food outlets Mc or KFC and if you complain such like this they just pour you another dring or give you another meal without any questions.

I would never recomend to a friend and no more visit Achari in future.

AS OTHER REVIEWS WE USED TO EAT AT THE ACHARI AT LEAST FORTNIGHTLY,WE HAD LEFT THIS PLACE FOR A GOOD 18-24 MONTHS AS EVERY PART OF THIS RESTAURANT HAD BECOME RUBBISH.WE THOUGHT WHY NOT GIVE IT ANOTHER GO,"BIG MISTAKE".

THE FOOD IS EXTREMELY OVER PRICED THE STAFF JUST WANT TO GET YOU OUT OF YOUR SET EVEN THOUGH IT'S NOT HALF AS BUSY AS IT USED TO BE.

THE WAITER COULD NOT EVEN GET THE DRINK ORDER RIGHT AND THERE WAS ONLY 2 DRINKS TO GET RIGHT.THE STARTERS WERE WELL OVER COOKED AND OLD VEGETABLES HAD BEEN USED.WE HAD ASKED FOR TIME BETWEEN THE COURSES WHICH THE WAITER REPLYED "WELL YOUR FOOD HAS BEEN ALREADY SITTING IN THE HOT PLATE AND WILL GO COLD IF YOU DON'T HAVE IT NOW".

SORRY FOR A PLACE THAT FOOD IS SUPPOSED TO BE FRESHLY COOKED TO ORDER IT'S NOT EXCEPTABLE,BELIEVE ME THE WAITER WASN'T JOKING WHEN THE MAINS WERE BROUGHT TO THE TABLE THEY WERE DRIED UP,OVER COOKED AND THEY HADN'T EVEN CHANGED THE SERVING DISHES TO ATEMPT TO MAKE THE FOOD LOOK FRESH.

I ALWAYS USED TO RECOMMEND THIS PLACE AND ON OCCASIONS WENT WITH OTHER PEOPLE TO SHOW HOW GOOD IT WAS THIS WILL NEVER HAPPEN AGAIN HAD BETTER FROM A CHEAP OLD TESCO READY MEAL.ANYONE WHO SAY'S GO HERE HASN'T GOT A CLUE STEER WELL CLEAR.

The food is good and the service ok. the problem is the waiters just walk around waiting to clear the table and kick you out ready for the next people. They need to learn to allow people to relax and enjoy their evening rather than feel that they need to eat really quick and go!!!!!!! Customer Service take a leaf from the Italians!!!

the food at Achari is excellent i would recommend the butter chicken!!! the flavors are superb

The Wife and I used to go to Achari in West Drayton maybe once a month. The last time we went it was for a special night out just the two of us. We went to Achari got a table for two sat down and ordered, all was the norm untill 45 minute later the food had not come out and there was only another 3 tables with customers on, a table of 4, 2 and a party of 6 girls. I started to feel let down when the party of 6 got their food after about 25 minutes, even though we had ordered before them!

When the food did come out the rice was cold and the curry was barely warm. I asked the waiter why was this when at that moment the manager came over and asked us if there was a problem? I told him and he started to tell the waiter what to do about it.The food came back soon, piping hot so it had been put in the microwave, nuked and not very fresh.

We ate as much as we could and asked for the bill when it came we was aware that there was beer on the order and it was over priced by about £45! I told the waiter that we only had diet coke and that the bill was incorrect, he came back with a revised bill and we paid and never went back.

Shame we used to rave about that place to our friends and even used it as a take away when it was being done up about 5 years ago.

The Achari was a very pleasant surprise. If you're stuck in the Heathrow Holiday Inn or Crown Plaza it's just 5 minutes away by car or cab.

At the end of the meal the manager offered us all a free drink. A simple customer service gesture that really does work!!!