St Petersburgh, Liverpool

I so loved it there, teh whole atmosphere, staff, especially management, entertaimend and just how really traditional it is in terms it being Russian, like you feel as if you are in Russia!!!

Shame it had to shut, but there is one in Manchester

I heard about this place after reading some good reviews - and booked it for my Hen night. What a major mistake! My meal failed to turn up, and after a rude waiter denied all knowledge of a mistake, sent the manager over to discuss why I thought I shouldn't pay for my meal (now a revised order of a quickly cooked dish so I could attempt to eat it before the rest of my guests finished).

The manager said he wouldn't knock my meal off the bill, as there was nothing wrong with my food (I couldn't tell - it still hadn't turned up at this point). Curiously, later, he came back and in a loud voice told the restaurant he would knock my meal off the bill, and gave us a free bottle of wine....he obviously hadn't bothered to check what we were drinking and brought a medium which no one touched.

Shame really - the food was nice, but I've NEVER experienced such atrocious customer service and been nearly reduced to tears by rude, incompetent and thoughtless staff! Please, please avoid this terrible customer experience - I really wish I had taken my friends, visiting Liverpool for the first time, anywhere else.