Just Eat - www.just-eat.co.uk

All OK till there was a problem with order and acted appallingly avoiding refund. I was running in circles and never got my monies back. Be aware. Really bad experience.

I have used the others like uber eats and found just eat to be the best of all because they have integrity regarding customers.

One uber eats driver took my food and they admit to it on forums so I ditched them long ago for being inept and incompetent.

I do like just eat very much and will only use them now . I do believe they have improved over recent years and they are more customer focused. A good company and I am happy to continue to use them.

If you do not get involved in fast food, then sometimes you can have a quick snack. Order is taken quickly, do also quickly, despite the fact that there are always queues.Highly recommend!

Placed an order at 6:30pm and told it would be with us by 7:45pm (okay not to bad for a Saturday night) Time went on and no delivery arrived. Used the update service via the website - got the usual response 'Your order is on its way'. After 2 hours still no delivery, then we receive an update you food is on its way!! Yippeeeeeee - as 2 x hungry kids sitting here waiting. Guess what - no delivery arrives!! Finally got fed up and called the restaurant to be told the food will be another 15 mins! When questioning them they finally stated that the order had not even been cooked yet!!! Told them to cancel the order and we would request a refund. Got on live chat to Just Eat as when calling I was 26 in the queue - that says it all really!! Finally got through to a person who did the usual parrot responses and then cut the chat! Then called Just Eat, after hanging on for ages, to be told we cannot do anything today as the restaurant have marked the order as 'complete' we will have to pass this to the investigations team. Now we are 2.5hrs down the line and money I now don't have. 2 days later I called them for an update to be told 'Sorry the ticket was not passed to the investigation team, I will do it now'. Following this I called the restaurant and told them the situation, they apologised and stated that will confirm their error to Just Eat when they make contact. I have today received an email stating that Just Eat have contacted the restaurant and the outcome is the food was cooked, delivered and received so no refund is being actioned!!! I have raised a complaint, I will be going on all review platforms to let everyone know.

ONE STAR IS TO GOOD A REVIEW FOR THEM DONT USE THEM!!

Placed an order never came spoke to restaurant who advised now closed and I will get it tomorrow which I explained I won’t be in contacted just eat for refund who advised they can cancel it and I will get a 50% refund so basically half my money back and still pay half for nothing there excuse was they can’t give a full refund which is a load of nonsense because they have done it before and also because the restraint deserves 50% for the waste of the food they prepared!!! Nonsense never again!!!

Absolutely shocking!! Don't even bother using them.

They never assign a driver to your order. Always takes over 30 minutes to get through to customer service.

Nearly impossible to get your money back.

& if your order is cancelled (because it doesn't arrive) you are not able to leave feedback via Just Eat's platform.

I don't understand how a company like this can still be allowed to exist!

Indian Lounge has received your pre-order. You’ve successfully saved yourself a future tummy rumble, nice work. It’ll be ready for 31/12/2018 at 18:15.  

The most disappointing Indian meal in 2018. The main courses were awful and the aubergine in one side dish wasn't cooked. I left a message with a staff member asking the manager to call me but no call has been received. There are plenty of Indian restaurants in Newbury and I will definitely give this one a miss in future.

Why charge 50p service charge on cash payment from now on I will order direct from restaurant.

our food was 43mins late, cold and food and drink missing! justeat did not help sort this out, just said sorry.... I paid over £30 for this rubbish.

don't use just eat they are no help

Just signed up for Just Eat as our office fancied a Friday breakfast. Within minutes of signing up and ordering breakfast baguettes online, it was delivered to our office (way ahead of time)where the very hungry staff awaited. The rolls were jam packed with 2 large sausages, bacon, mushrooms, hash brown and egg. Was absolutely delicious but HUGE! Very good indeed!