Choices Estate Agents Ltd - www.choices.co.uk

Problems from the beginning where this property was not fit for purpose, was incorrectly fixed and dangerous. No support for us as tenants and problems go round in circles from one shop to another and passed onto different staff which leave regularly.

I have rented a lot over the years and by far this was the worst experience I have ever encountered, quite shocking .

Pleased to be out and will definitely not recommend this company. I don’t have any positive comments on this.

Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. First month they stated that the tenant didn't pay the rent then 2 weeks later it miraculously appeared, they got the shower fixed which broke the following day, I kept finding unauthorised random charges on the invoice, they don't reply to your e-mails and when you call they promise to call you back which they never do and so on.

Very poor agent.

Many issues some major some minor but all together make them seem as though Choices did not really care.

Two large problems, although Choices said they could increase the monthly rental, I declined as I was content with the payment and it would cause our tenant problems. However Choices still went ahead and increased the rental (without telling me) and thus arrears built up.

The second, our tenet left in May leaving damage to the property, they did not dispute my claim. However some 6 months later I am still waiting Choices to issue any paperwork, money or even reply to me.

Best to avoid this agent

My wife and I trusted this company with our former home..

but have been badly let down...by awful service..in fact

mostly no service...promises not kept...people not

returning calls and not sorting out problems

not doing proper checks on tenants..and please

do not blame other parties..this is what we paid

a lot of money for..

my wife has an auto immune illness I have a heart

condition..

we have no property...we have had no rent...we now

have stress...problems and i could have dont

better myself by getting a stranger off the street

to rent my property..

Kirk de-ste-croix

Don`t use them. Lazy and rude people. i just lost £500

I have been dealing with Asa and the team in Brighton with my recent move. The Team are always in contact and make things very easy for me. When you register to find a property their team will call regularly and make sure that you know when a new property comes available. If i were a landlord i would be happy to have them as my agent as they look after tenants really well.

This has been the worst experience ever! do not use Choices! after decided to buy a property overseas in Hungary with Choices, i thought they would help with the stages to the end, but NO! they robbed me of my money! and many others. They gave promises and agreed contracts with Uni-Credit bank to organised the mortgage, deposits and told me everything is was fine and it was not. If there is anyone out there who brought a Hungary property through choices contact me.

I am a landlord with several properties that I have rented out for over 20 years and in all this time I have never had the misfortune of dealing with such unprofessional duplicitous agents. DO NOT AGREE TO ANY PRIMARY tenancy which they do not outline UNTIL after you agree to having a tenant from them- This is a tenancy where they act as the landlord taking tenant's money and then taking their made up non agreed fees from the tenants payments. Supposedly to keep my address anonymous- why - also the tenant had my address on a copy of the gas inspection certificate so what a joke- another pathetic lie

They then try it on with expecting an additional 10% fee on each anniversary that your tenant stays- WHAT FOR - when queried I was told this was an incentive for the Choices team to get long term tenants - what a cheek how they can possibly think any landlord would agree to this. Check all invoices you are sent as they over charged me on everything

I cannot believe that they are allowed to be in business

AVOID THEM AT ALL COSTS THEY will not show you the T&CS its all hard sale until the tenant is in place then nothing

I am taking legal action and reporting them to all official Estate agent organisations they say they belong to

Choices helped me out big time when i needed them especially the person we spoke to who was very helpful.

Cannot agree more with all the negative reviews. This company is in business purely to take money hard working people. They will attempt to lie and cheat money out of you and will only back down when you start legal action. They know they are in the wrong but obviously some people just walk away and as such they continue to push their luck.

Get all documents checked by solicitor before signing, its worth the £50 so they don't trick you out of fees for doing no work. Their contracts are full of terms for getting your cash for no work. Just refuse to sign or walk away.

DO NOT BE INTIMIDATED BY THEM, STAND YOUR GROUND.