Entwistle Green - www.entwistlegreen.co.uk

Taken my holding deposit and saying I am not eligible for renting the property. More than 4 weeks now to following them to return my holding deposit. No response from them.

Stay away from them.

I'm literally fed up of waiting for repairs to a faulty back door, a cracked ceiling from leaks and worst of all no hot water for six months, they also overcharge on rent, dear landlords and tenants, do not give this agency any business if I were you.

Telephoned yesterday and spoke with a person at Entwistle Green, Allerton. I feel I need to break a habit of a lifetime to recognise outstanding service. I found her to epitomise everything I believe in when delivering exceptional service. To summarise my thoughts: · Diplomatic · emotionally intelligent · highly knowledgeable – able to explain complicated points in a simplistic way and come up with options.

She is clearly someone who enjoys what she does, as it was very clear that customer service is intrinsic as she's a natural. She has certainly set the bar and should be used as a benchmark for others. She has the right attitude - (something that cannot be trained)Entwistle – look after her, as I wouldn’t hesitate to recommend her to others, as she will rise through the ranks of any organisation!

In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. She is a wonderful ambassador for Entwistle Green and the overall industry. It’s been a pleasure to write an unbiased positive review. 

The above branch couldn’t have been more helpful in the purchase of a property that I was doing especially the person I dealt with who went above and beyond what was expected of him especially when the estate agent I was selling with was useless and couldn’t be bothered to do the work. He contacted all the solicitors in the chain on a regular basis, gave me updates and help. The Branch manager was also fantastic telling me to ding if there was anything more that they could do. Both of these deserve to be recognised for what they did. Would definitely recommend.

This letting agent is the most dishonest I have ever had the misfortune to deal with. Rented a flat for my elderly father in July and advised that landlord had decided to rent not sell. Advised client was looking for min 3 years on a rolling 6 month basis. E-mail out of the blue in October advising lease terminating in January. Queried this and told flat had been sold. Asked why we did not have courtesy of a phone call (couldn't get them off the phone when they wanted their exorbitant fees at the outset) to be told 'we didn't know....he must have sold through another agent...up to him if he's changed his mind. THE TRUTH...flat been on the market with Entwistle Green since 13/4/17 and not taken off. Sold through them and up for sale for the whole time he was there. Now have to move elderly, disabled father again at great expense

Do not use

The property we lease is managed by Entwistle Green, the initial fees were high and now we are being strong armed into lease renewals with Admin fees we can't afford. They will apparently not be budging on this at all.

Funnily enough I asked about this before we moved in and were told it was a 6 months with rolling after that. The middle middle man communication seems like the Landlord is being told one thing and us another.

Before we moved in the Agent we had was useless, gave us incorrect information or none at all, never called us back, couldn't answer simple questions and at one point loudly got into an argument with us in their office over some further piece of nonsense she told us. It was ridiculous. But really these should have been giant red flags and we should never have moved in after finding out it was a managed property.

Will never use again.

Absolutely appauling.

Myself and my partner are living in a house that is being sold (no sign outside, however).

I came home from work today at lunch, and there was a knock on my door. I was busy, so ignored it. My dog was barking at the hall way, so I went outside, to find an estate agent and two customers in my hallway!

They told me they were in my house for a viewing. Neither myself nor my partner had been informed that people would be entering our home for a viewing.

Although I informed them that I had to leave to return to work, they insisted on continuing the viewing.

The arrogant, rude and intimidating estate agent asked me if i could 'put the dog in a cage' next time he comes over, and wouldn't leave MY house after I said I had to leave.

I have been to the branch to get the set of keys they have for my house, and will refuse them access until we have vacated.

God knows how many times they have entered my home without my permission.

Disgusted, appauled.

Entwistle Green (Lytham St Annes office) told me that the ground rent on a flat was 500 pounds and on that basis I paid a deposit. The flat was in a new development by Westby Homes called The Atrium.

What they didn't tell me was that the ground rent was subject to all sorts of complicated financial terms which pose serious financial risk to the buyer. I pulled out of the deal and asked for my money back. They have stopped communicating with me.

This estate agent has the highest "finding" fees (reference checks, credit checks, etc. etc. etc.) but promised exceptional service. I rented a property for 18 months. Some things like the landing light were never fixed. The shower took over 2 months to fix. It took them 4 MONTHS to send me the exit inspection document. The landlord demanded 250 for wear and tear. The estate agent did not give any opinion on the demand. The inspection documents have such small photos you cannot tell if the complaint is justified or not. The estate agent will not provide full photos of the inspection. I would expect complaints on the condition to come from the estate agent as independent and not arrive 4 months later from the owner. I also received angry texts from the owner. Renting from Entwistle was expensive and a horrible experience.

This estate agents is appaling for promising propertys. They are quick to take your money but then give the property to other clients even after saying they will takw it off markett and put let agreed! I will never rent through this agency and would not recommend it after been messed about multiple times.