HSL - www.hslchairs.com

The chairs arrived on time and were soon assembled.

They were very polite and left the room tidy after showing us how the chairs operated.

Thankyou.

I want to actually give no stars - beware of this company

My elderly parents paid £5000 for a suite in June 2024 which was made to measure and personalised to them It was faulty - repaired once but fault still present, one report missing which concludes fault still present and another report where they have forged my parents signature and report no fault - they do not abide by the consumer act 2015 and won't refund them customer service and satisfaction is zero they do not care now they have their money !!!! Now left with a chair that cannot be used as its broken and causes pain to my fathers hip

My poor old dad has been suckered into buying one of these chairs and parted with over £3000. No wonder these companies don’t put their prices online, they would never make any sales.

There are similar and perfectly adequate chairs on the market clearly priced,for a fraction of the price… even better, go on EBay and grab an absolute bargain for a couple of hundred quid. The resale value of these overpriced chairs is next to nothing.

It all seems just a little bit unethical convincing elderly and trusting people to unnecessarily part with so much money.

I booked a home visit for 10am Thursday 12th October, by 10.20 am nobody turned up and I received a phone call saying the Belfast shop didn’t do home visits on a Thursday. After a lot of debate I said I would take another day. I was told I would get a phone call giving another day. It is now 4.30 pm and no call. Very disappointed and would not recommend .

Made welcome as soon as we walked in. We had an OT to help us with choosing the right chair, she let My partner sit in every chair, that was suitable, he was never rushed, he is paraplegic and it took time for him to transfer into them.

Had tea brought us, such a pleasant experience can’t fault the OT. Gave him so many points to be comfortable, feet on floor when sitting normally, room to move from side to side and much more, thank you so much.

Made sure chair was suitable, coffee and biscuits, no rush to sell, will reccomed

They arrived spot on time,having let us know when, and we're efficient, cheerful and quick to do the job, transferring out a large 3 seater sofa and bringing in two chairs. We were impressed with them and the excellent service.

Such a welcoming shop without being annoying. A staff member even brought a large umbrella out to the car when we arrived!

Kind, thoughtful staff members who inspired confidence. Immediately understood my needs, even though I didn’t. Generous help to find a suitable fabric - plenty of time, cups of tea, fun. Everything was so easy.

We were helped by a member of staff who showed us the many difference in three ranges we were interested in.She was very patient helpful and professional.there was no pressure given to buy that day but was happy to give us a quote to take home to think about.We telephoned the next day to order.

We visited THE SWINDON STORE twice each time we were greeted by a staff member who made us most welcome ,She did not make us feel we had to buy on our first visit

When we went back the second time again she made us feel welcome she also made us a coffee

We had already decided what we wanted to buy.

We would recommend both the shop and the assistant .

Three days later I had a query and phoned the shop the assistant was not available but the lady who answered was also so hepful