Premier Shutters - www.premiershutters.co.uk

The shutters took months to arrive.

Front room shutters were very poorly fitted.

I was advised the balance payment would be debited from my card. They had the card details from paying the deposit.

Company did not take payment or make further contact with me for MONTHS, then contacted me chasing for payment.

we arranged a payment plan and then company stopped contacting me monthly as oer our agreement and then sent a county court judgement.

The company is unprofessional, incompetent and the quality of the shutters is crap.My previous shutters had been provided buy Sandersteads Shutters. Much more professional company to deal with.

I would never use Premier Shutters or recommend to any friends!.

After our initial appointment with the salesman, we felt completely confident we were buying quality shutters from a professional company.

The fitter came to measure up and we were very specific about the shutters being inside the window frame NOT on the outer edge of our Victorian window frames.

No plan was drawn up (as supposed to be done) and no advice or discussion occurred.

The date for fitting was moved to a day neither me or my husband would be home. So, we arranged for someone else to be here to supervise, but of course they didn't know how they should look. It was either this or wait another month for a date!

Sure enough when we arrived home, they had been fitted to the outside of the frame - so it looked as though we didn't have window frames or sills. It was AWFUL. And they were the wrong style of shutter and very badly fitted!

As it turned out the fitter had left the company and someone else took over. He took about 3 hours to fit 6 shutters - way less than he should have done.

Long story short, the area manager came out and re measured, discussed options and advised best style etc. A great guy.

Full house of replacement shutters were ordered and we waited another 3 months for delivery.

The fitter this time was excellent. Professional and experienced.

We were left with damage to all window frames and sills but the new shutters are perfect.

Customer care during all of this was excellent. We dealt with an adviser who called almost every week with updates and to check things were on track and he also resolved issues with the damage to the window frames we were left with.

He restored faith in large companies and having a UK based office/customer care really proved valuable.

I would say to anyone buying shutters, to do your research. There are so many variations/options available,

make sure you choose the right style of shutters for you and that you supervise the fitting!

AND make sure the fitter who measures up is the one fitting! And that he understands exactly what you want.

We had Wooden Shutters fitted in 3 rooms in our house. From the initial sales consultation, from measuring to installation we couldn't be happier with Premier Shutters. Everyone we dealt with (face-to-face and via phone and email) had a professional, happy and 'can do' attitude. We changed our minds on what we wanted in one room and it wasn't a problem and they really thought about the best ways to fit in each room; it wasn't a simple 'one solution fits all'. To top off the great service, our Shutters look great. The chap who did the installation was efficient, really tidy and has done a quality finish.

We would definitely recommend this company and their products. The price we paid was very competitive.

Brilliant company. Office are really helpful and friendly. Kept up to date throughout the whole process. Waited quite a while (12 weeks - standard lead time for delivery from manufacture with most company's in uk) but worth it!! Installed to perfection and the guy who fitted them was really tidy and helpful.

Excellent service from start to finish. Arrived on time. Installed to perfection. Couldn't be more happy. Will deffinetly be using this company again.

Ordered blinds for multiple rooms. After waiting 4 months, one of the bedroom's blinds are missing and another windows' blind doesn't fit. After raising this with Premier Shutters, I had to wait 48 hours for them to get back to me.

Now the 3 month wait begins for the corrected shutters.

Their customer service is slow, and attention to detail for a product with such a long lead time is below poor.

Used Premier shutters for shutters to our living room and bedrooms, our first contact was booking the appointment which was easy.

the sales guy was on time and explained everything fully,we even changed our mind on some things that we wanted after his advice ( rather than just agreeing with everything we said )

The shutters have now been fitted and we are over the moon,the fitter did a fantastic job

We have endured a painful 8 months dealing with this company. Took 3 months for shutters to arrive, we paid in full pre installation. After two attempts to measure our shutter, they have been fitted with unsightly gaps in between the joins. It has taken numerous emails, calls, instructions and stress to get even close to a correction. Company accepts no ownership or fault for the issue, manager always in meetings and NEVER returns calls. They constantly make mistakes I.e ordering incorrect colour. Fitters don't turn up. To make matters worse we rarely get an no apology, call back and the customer after care is the worst I have ever experienced. We are currently taking legal action (my husband is a lawyer).

Please avoid at all costs.

We have endured a painful 8 months dealing with this company. Took 3 months for shutters to arrive, we paid in full pre installation. After two attempts to measure our shutter, they have been fitted with unsightly gaps in between the joins. It has taken numerous emails, calls, instructions and stress to get even close to a correction. Company accepts no ownership or fault for the issue, manager always in meetings and NEVER returns calls. They constantly make mistakes I.e ordering incorrect colour. Fitters don't turn up. To make matters worse we rarely get an no apology, call back and the customer after care is the worst I have ever experienced. We are currently taking legal action (my husband is a lawyer).

Please avoid at all costs.

Premier quoted and sold us shutters for our bay windows in the lounge and bedroom above. The representative was friendly, helpful and did his best to give us the best deal he could. Their price was about 10% lower than one company and less than a third of the quote from another (they were a joke).

It took about 10 or 11 weeks for them to be made and a fit date arranged with us, which we were happy with, as we needed to redecorate both rooms.

On the day, the fitter arrived, cleared a workspace, used plenty of covers on our furniture and carpets and started fitting. It took about four hours for the work to be done and another 30 minutes for him to put all of the card and packaging into his van.

We're really happy with the shutters and would recommend Premier for the straight talking, honest approach and good prices.