Swale Heating www.swaleheating.com

Poor workmanship awful job damage items won't accept liability avoid at all costs

Worst company ever. They lie many times. They never turn up on appointments. Very very disappointed with Swale heating. This company needs to be closed down.

They are supposed to do Gas Checks for the Housing association and leave it to the last minute and when you tell them you need notice to book time off from work threaten you with legal action. Stay well clear.

A Gas and Boiler service appointment was made by them which they cancelled the week before the appointment time. They rebooked the appointment, which I only found out about, by a text they sent me, saying their service engineer would be attending the following week. I sent them back texts and emails saying it was not convenient, I wouldn't be in and "The earliest I will be available is from 19 July 2023.", but they said they had to do it on this day. Even though I had contacted them to say I would not be home, the engineer turned up and left a card saying that I was not in for the agreed appointment, AGREED BY WHOM, CERTAINLY NOT ME. The card has a new appointment date of 29/06/2023, which I told them I couldn't do. Tried to rebook on their so call portal, but said no dates were available, even before I put in a date. What is it with this company, is this their way of making money by turning up for appointments which they know the person is not going to be in and then charging? SWALE APPOINTMENTS TIME SHOULD BE MADE WHEN IT'S CONVENIENT FOR THE CUSTOMER. Some of us do actually work and can't just take a day off because you've decided it's OK for you. P.S. I did write a good review about you sorting out my boiler after nearly a year but will be amending/deleting that.

Swale Heating are experts at terrible customer service. They are the masters of letting down their customers. They claim to keep their customers safe and warm. Instead, they make them frustrated and waste their time. They do this by not turning up for appointments, then trying to rebook. Sometimes it takes months to arrange and re-arrange. In my case, I am still waiting for an Autumn 2022 gas boiler service - in June 2023!!!

They've just phoned to cancel, offering a service in July.

What a shambles.

Booked engineer for boiler service. Let down 3 times. Waited in

All day 26th May 23 & engineer no show. No phone call from anyone. Called Swale the following morning, they could give me no info & didn’t know why the engineer didn’t turn up. I was visit 8 of 8 & at 10.30pm on the customer portal said he was on visit 5 !!

Absolutely terrible service, have asked for a refund & will not be using again.

Swale you really need to improve your service

Why couldn’t someone just contact me to let me know the

Engineer wasn’t coming ?

Taken 3 engineers and 4 weeks to solve a problem with boiler 3rd time boiler was condemned unsafe

So just over 4 months ago

Swale came out & fitted an supposedly

New 3 port valve

A couple of months later problem with 3 port valve

Booked an engineer

He failed to turn up

Booked another appointment

Guy turns up supposedly another new 3 port valve

December having problems with 3 port valve

Booked appointment guy failed to attend

Booked another Appointment

(Are you starting to see a pattern here)

Guy turns up stayed 40 minutes

All done

Some days later return home from work

To find a puddle of water on my wood flooring

3 port valve leaking water

So turn off water

Contact swale to explain

Told them the engineer will need to bring a 3 port valve

Guy turns up tries working on the valve

Then tell me it needs a new valve

I asked if he had one he says no

Goes out to his van & gets an old one he took of a job during the day

It doesn’t work but will stop the leaking water

So book another appointment

Guy comes puts on a new 3 port valve

Great we now have heating

Days later no heating

Book an appointment

Yes again guy fails to turn up

Finally get a guy to attend

Working on our 3 port valve

Tells us our wiring is the problem

But 20 mins later

Hey presto he has the heating working

This is the 19th of December

2 days later yep heating not working

I now have the heating on auto

When it comes on

I have to press the casing off the valve

& hold it for the heating to come on

Had an appointment booked for yesterday 13/1/2023

Guess what ? They failed to turn up

Never ending

Lovely staff, awful company. Run to the hills

My boiler has been broken for over a month now they have been over 3 times to try and fix it but on Wednesday someone was supposed to come over so i waited in for them all day and he never arrived so booked it in for Friday guess what , he doesn't turn up again and told those at the office he tried to call me and left a message but he didn't do anything of the sort. a very unprofessional company very unreliable, i would advise going elsewhere.