Bannatyne Health Clubs www.bannatyne.co.uk

very horrible place . like an offender hideout. manager comes along as "I am the boss here if you have some complain you can leave" lol like in a mafia movie.

and complain was "why you guys are not helping the old lady who is not able to read your bad writing in the card?" this true as it happened.

horrible experience and attitude. avoid like a plague

Avoid this failing gym at all costs. The facilities are often broken and the customer service staff are rude and unhelpful. I would zero star this review if I could as one star implies that are minimally competent.

I can only say Bannatyne's in Solihul is the worst experience I have ever had. Do not book a Spa day here as it is not a Spa, just dirty old gym.

I have left one star but only because I had to pick one, it should be no stars.

Norwich north side business park.

Perhaps mr ballantyne should go and visit his health clubs!

They are dirty & disgusting. There’s people coming out of the sauna a getting straight in the pool, great, I’ll swim in your sweat!

We had treatments at Carlisle .They were extremely professional , attentive and informative throughout . This was my first spa experience , after feeling a little nervous they put me at ease and made sure it was an amazing session . Left feeling totally refreshed and relaxed , would highly recommend and we will most definitely be back . Thank you so much

If there was a thing called ZERO star I would give that. Honestly the worst customer service ever!! Due to me moving out of the area I wouldn’t be able to attend the gym. I sent multiple emails I’ve even called the gym itself and got nothing back. All they have done is send threats. They treat their customers really bad!!!!!

1 star is way to much for this company, who knowingly mis-sold us a 3 month Gym membership - for us only to discover later that the small print allowed them to continue taking subs after the 3 month period. They then claimed more money from us saying we'd not cancelled... and after taking 2 extra months above what we verbally agreed. Horrendous experience - and we were unable to contact them to try to resolve the issue.

So shocked over Bannatyne Gym, there's no lifeguard around the swimming pool or on the grounds. This is around the weekend when they allow children to swim !! I have paid a whole year for this that I went to once!! I can't take my child swimming if there's no life guard anywhere to be seen!! Head office rudely just say it's down to the parent who's taking the child or children. I've never heard anything so ridiculous. I am not a trained life guard though I am a responsible parent, so responsible that I won't have my child step foot in your gym again. Bannatyne Gym is NOT SAFE FOR CHILDREN and they don't care.

Awful experience, joined in October after a number of days was truly appalled by the lack of cleanliness, poor equipment and poor service recieved.

I requested to cancel after a week and for the second month charge not to be applied and was met with a rude response from the team onsite, I have raised these concerns to the Executive team at Bannatyne and was completely dismissed, and informed they are doing a great job in fact the regional manager "visited last week and they are doing a great job". Please save your money and time and stay away from this mob crowd. Extremely old equipment and lack of quality classes. Really wish I could turn the time back on this one.

Pool was cold and limited seating to relax, sauna was tiny. This is not a spa resort as sold, it’s more of a gym.

Lack of heating throughout

Daughter only received two of her three treatments.

Was informed Jacuzzi was broken before visit but assured we would get an additional day to use facilities.

Was supposed to have a spa day but left after 2.5 hrs - feeling cold and disappointed

Had booked to eat in the restaurant, however left due to lack of choice, would describe as more of a cafe than a restaurant.

Was not the relaxing chill day we had looked forward to, having sorted child care and travelling.