New Covent Garden Soup

We have tried some of the soups as they were on offer. I can honestly say this soup, carrot and coriander was awful. No flavour, nothing nice at all.

Very disappointed, and was expecting it to taste so much better.

The chicken, mushroom, and lentil ones, was not nice either, what has happened with the soups?

I love mushroom soup and this was on offer. Far from a treat, it was just a brown tasteless liquid, with lumps of mushroom - honestly, nobody wants to chew their soup! A waste of money and I won't buy again.

Other NCG soups are OK but why does the cartons have to be so difficult to open? I don't know how arthritis sufferers manage.

I have always enjoyed Covent Garden soups, and as I am a Coeliac and they are gluten free, they were great for lunchtime. My favourite was the chicken, which I haven't eaten for a while due to the weather. I our bought a carton from Tesco this week and it has changed out of all recognition. There used to be whole (identifiable) pieces of chicken and vegetables,not any more, it was like a grey slurry. I cannot believe how the quality of this product has declined. Will never buy again.

tasted the lentil and smoked bacon today, it was awful, why so much carrot????? needed extra salt, chilli and lemon, awful awful soup, sooooo disappointed

Just moved into area. First visit to your super store love sainsburys. Delighted to spot my tomato basil soup covent garden in cute £1 one person carton. Not had it for ages, like it as simple tomato products no cream no chilli. So within 2 days had it with sainsburys wholemeal own bread, maybe had a yoghurt or couple bananas or fruit that day too all sainsburys as a simple vegetarian grazer, so my prime food.

Next morning had dash of diarrhoea proceeded by exploding diarrhoea mainly brown red bits. Today 03-02-2023 still feel sick sensitive gut at time it has upset me and my concentration working from home, Before that healthy stable guts no issues. As highly qualified with some medical knowledge think it was this some bacterial or toxin type reaction to what is a simple product. I have my receipt still in drawer, used sainsburys many years plus waitrose.

So yes applying for refund but £1 is not enough as suffered angst ill from it. I don't see as busy at home alone how I could have contracted this reaction from external sources. As only outing conact in spaces of days apart from fresh air walking was pop to sainsburys. Something was wrong with it that upset me also suffered more than a £1 replacement. No dont want another covent garden product as its likely as a little sensitive its upset imbalanced my system though trying to detox it out. This product is simple easy to eat absorb no issues nothing really in it, though seems not sure was tomato puree or garlic puree in past used to be all simple real ingredients.

So not a success. Also as gut unsettled purchased sainsburys £1.50 own imodium and renee settle calcium carbonate magnesium carbonate as also produced smelly gas wind and I have fantastic normal regular smell free guts lol. What do you suggest to cheer up your loyal sainsburys customer as not fun in cost of living having gut ache trying to work hard at home?? i often spent 50 80 100 in sainsbury food habitat or clothes, attach receipt proof. Have been back shop today so reminded me. Product carton is in recycling now as consumed all on day 1 person carton size portion. still feel yuck gut trying to 100 per cent detox get rid of it unique smell it produced and red bits tomato.

Copy of your email to us, I hope this helps and if you need further assaintace please don't hessiate to contact us and we will do our best to help you

Once again thank you for contacting us. We rely on our customers to let us know when things like this happen and I hope you have a great day.

Kind regards,

Top super market Careline after purchase tomato basil new covent garden soup tiny carton one person £1 size

Top super market Supermarkets Ltd

website help end January 2023

Purchased my favourite flavour soup, Leek and Potato from Sainsburys on 18 Dec 21. Best before was 5th Jan 22. We had it on 4th Jan 22. There must have been a rotten leek in the mix as tasted foul! Threw it away and phoned customer service line on 5th to make them aware. Got a recording saying they would get in touch in 24 hours, nothing. Phoned again on the 10 Jan. Same message, still no response. Phoned again on 25th. Same message, still no response. They obviously don't care about customers or their wellbeing. The soup could have made us ill. Will never buy their products again.

What a disappointment,I often make this soup and it's delicious,this was a very poor quality soup for the price.

I’ve tried a couple of these soups lately, remembering them from years ago to be good. I cannot abide any of them, they are so watery now. The chicken one is too thin. The mushroom one is like tiny grated mushroom in boiling hot water. Not good value at all.

I used to buy this years ago, in the '90s, and it was good. It looked good and tasted wholesome and rich. I bought some today because it was on special offer at Waitrose. First thought - it doesn't look as it used to. The texture isn't nearly as appealing and there's something rather artificial about it. Then, upon serving, my husband and son both asked how much water I'd added. Answer - none. It's so so bland and unsatisfying. Really horrible and not a patch on its former self. I'll never buy a Covent Garden soup again. Not even if it's ten for the price of one. Yuk!

I purchased a carton of Covent Garden tomato soup from Asda store in Cardiff sometime in February of this year. When tiding up the fridge today (13th April) I noticed that the use by date on the carton was the 8th March so proceeded to dispose of the contents to enable me to recycle the cardboard container. On emptying the soup in the sink I noticed a black stringy object that I initially thought was part of a plant but on closer examination found it to be a spider of quite some size. I realise that these things do happen from time to time but I do feel that it needs to be brought to your attention so that appropriate actions can be taken to help prevent it from happening again.