Virgin Wines - www.virginwines.co.uk

Bereavement: Making A bereavement estate management expensively difficult. Will not even comment if there is a credit balance on account without letters that will take months. Right pain!! (Other providers just post a cheque!! )

I ordered a Father’s Day gift a week in advance and paid for special delivery on the Saturday before Father’s Day Sunday. The gift never arrived and I had to follow on multiple occasions only to be told it would be delivered a week later the next again Saturday. It wasn’t delivered again so I asked for a refund. They could not get the refund done correctly either as I am still waiting for the return of the delivery fee which they missed. I must have had to send around 6 emails and this is weeks later. Complete waste of time and awful service.

Like others I ordered a case of wine not knowing that I had committed to a subscription of £25.00. a month, only just found out and cancelled immediately. When I cancelled I did speak to a very helpful male operator who did explain the whole system to me and at my request cancelled my dealings with Virgin Wines, and sept me an email of cancellation.

Ordered a case via Donald Russel (online meat suppliers). Discovered that I had also signed up without my knowledge to paying £25 per month into wine bank account. DO NOT JOIN OR BUY ANY DISCOUNTED WINES FROM VIRGIN WINES. I realised and cancelled order and subscription I hope. Felt like a deliberated attempt to mislead customers.

I had an identical experience as the previous poster. Virgin Wines created an 'automatic' ordering system so that apparently I am ordering cases until I die. No emails, no communication. No indication that they had done this until I received an email from Yodel.

In fact, the only email they sent me was a 'please update your card details on our site.'

It's really simple. If I order a shop from Waitrose, I do not want the identical shop to appear on a random, future date. It's not a difficult concept for companies to grasp unless the only thing they care about is emptying your bank account.

And strangely, I was looking to order a couple of cases of wine for Xmas but now I will never buy from them again.

Very disappointed and dissatisfied with my recent experience with Virgin Wines. Very poor customer service, lots of promises but no action! Also, one of their agents was quite unnecesserly rude. Have been waiting a week for my order, which was sent to the wrong address. Extremely frustrating customer experience. Would not recommend.

I had a £50 voucher used it to order a case.Wine was ok but now I find they have taken £25.00 out of my account for no reason and no explanation

Disgusted with these people obviously trying to get money from people

BEWARE of ordering from this firm.

Will never use them again

It's a marking trap , than anything else of good quality wine. I was excited for £50 voucher and spent £70 more to get 12 red wine bottles. The excitement vanished when I tasted the wine. It's even worse than any £5 bottle wine from super store. Forget about the quality of £12 wine bottle. I will advise to STAY AWAY from this marketing trap.

A quite awful experience!!

Ordered a significant amount of high quality wine on 14th Dec for father’s 75th birthday a few days later.

Wine had still not been delivered by Christmas Day. Hence missing both birthday and Christmas!!

This was inspite of claims all over the website of a very high record of ‘next day’ delivery. Don’t believe it... simply not true.

Compounded by poor customer service - repeated chasers requesting prompt delivery given circumstances met with slow, unhelpful responses.

All in all an exceedingly disappointing experience.

I won’t be shopping with Virgin Wines again.

He was rude in his manner & refused to lift heavy parcel over the doorstep even though I told him I had back problems. Not using this service again