Dandy's Garden Centre - www.dandystopsoil.co.uk

Dandy's Garden Centre - www.dandystopsoil.co.uk

User reviews
4.6

Range of Products

4.5

Value For Money

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Dandy's Garden Centre - www.dandystopsoil.co.uk

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Dandy's Garden Centre - www.dandystopsoil.co.uk
4.57 437 user reviews
571%
421%
34%
22%
12%
4.6

Range of Products

4.5

Value For Money

User Reviews

EstellaChristen
4

Range of Products

4

Value For Money

Fresh Lawn Turf With Premium Quality And Reasonable Price

Bought the Turf and grass seeds for my home garden. It's a fresh lawn turf with premium quality. Product delivered safely and well packed. Shipping process is very fast and reasonable price. Also, customer support service is amazing. They are very attentive and helpful.

clabjules
5

Range of Products

5

Value For Money

Lovely Company To Deal With.

Great to have dealt with Dandy's throughout lockdown. Really helpful team. Socially distanced delivery and really great topsoil for my veggie patches.

agnieszkazurek
1

Value For Money

Orogrow Enriched Topsoil

Bought recently enriched ProGrow topsoil. It was supposed to be 5mm screened. Firstly there were lots of big stones, secondly it wasn't soil at all. It was brown/greyish sand. I will not put in my garden, complete waste of money.

1
DandysSaleTeam

Hello, thank you for your review.

We are very sorry to hear this. If you could please pop us a quick email with your order number, any previous email correspondence/your initial complaint we will look into this for you.

Many thanks.

MariP

Very Disappointing And No Apology

We bought a bag of Dandy's VegeGrow® Topsoil for vegetables for a brand new raised planter. The bag cost £104.90. I sowed seeds but the planter was soon full of pigweed. I read the smallprint regarding the fact that you cannot guarantee organic compost is free of seeds. However, the planter was so full of the weeds, which grew very quickly to be very large, and which overpowered everything I had planted, that the only option was to remove everything from the planter. The problem was not with the packets of seeds themselves, as they thrived elsewhere in the garden. On the other hand, where I have put some of the compost elsewhere, it too was full of the weed.

I accept that it is not possible to screen for all weeds in the compost - but there was not a square inch in the soil which did not contain this particular weed. My only option was to remove all the compost from the planter in case it contains seeds from the weeds. I wrote a complaint to Dandy's but they did not have the decency to reply. I was going to order more bags .. but not again with Dandy's.

1
DandysSaleTeam

Hello, thank you for your review.

We are very sorry to hear this. If you could please pop us a quick email with your order number, any previous email correspondence/your initial complaint we will look into this for you.

Many thanks.

LaurenJones1x
5

Range of Products

5

Value For Money

Excellent Service, Fantastic Soil And Compost!

Jumbo vegeGrow Topsoil Superb!

Great product, my veggies are coming on great. I highly recommend this product and company. Despite a very challenging time this company delivered my order on time.

The delivery driver kept to social distancing and was polite courteous and very helpful. Superb service and will definitely order from you again, I'll certainly spread the word as to how brilliant you are.

JohnHill1
5

Range of Products

5

Value For Money

Fabulous Compost And Great Service Esp During Lockdown

I was very pleasantly surprised by just how rich and black the compost looked, all planted up in our green house now! Very nice compost to deal with. We will definable use them again in the future.

LucyCien
5

Range of Products

5

Value For Money

Fabulous Service And Wonderful Products

Really so very pleased with the service and goods I received from Dandy's. The staff were extremely helpful advising me on a number of queries and delivery was make the next day, lifted over the hedge straight into my garden.

Although the price was cheap enough anyway I actually received a 20% discount on one of their super saver flash sales which made the topsoil I purchased an absolute bargain.

Really just very pleased and would not hesitate to order again.

This company go above and beyond for the local community as well which is something I really commend.

tbreak50

Turf Quality Very Poor

Firstly lets put this into perspective, I am a qualified horticulturalist and have been working in the industry as a landscaper for over 35 years. Just so you know I am not a disgruntled amateur. In the main the service for all the other products I ordered was spot on and I would recommend that you buy these, Soil, Bark and Gravel.

Turf - The so called premium turf was ragged, thin and brown, I wasted over a quarter of it.

Their response was I'm sure it will turn out fine, they missed the point completely, the turf I knew was laid correctly and would turn out okay. A lawn is down for a long time and you should start with the best

Order a lot more than you need and expect to go to the tip with the rest and be frustrated when you pick it up an it falls apart.

In retrospect I shouldn't have signed for it, but id popped out so missed the delivery.

1
dandysrocksalt

Thank you for taking the time to leave your review.

We are very sorry that you were unhappy with the quality of turf you received. As discussed previously, this particular batch was not typical of our turf which usually is of the highest quality.

Our offer of a full refund or replacement still stands, so please let us know if you would like us to proceed with either.

Royieuan

Bad Service

Bad service. I ordered two extra-large bags of slate on line and requested a delivery date when I made the order.

After a number of days I contacted Dandy’s to confirm they were delivering on the planned date and they said yes, I also requested on the phone if I could have it delivered earlier if possible and they said they would phone me back … which they did not 

The day before the planned delivery date I contacted Dandy’s to confirm they were still coming as I have arrange for someone to move the slate the next day due to my bad back, at a cost of £60. On the phone call they advised me it was not coming for another week as I paid for free delivery. I told them I phoned 5 days prior and Dandy’s gave me there word it would be delivered on the date we planned. They informed me they would phone me back.

Guess what … no phone call …. What a nightmare… I am out of pocket for £60 and still don’t have a delivery date.

Guess what I would never use this company again ….

2
Royieuan

Does not help me as I am out of pocket for £60 after you gave me your word :(

dandysrocksalt

Thank you for taking the time to leave a review.

Please accept our apologies that on this occasion we failed to provide you with our usual high levels of service.

I am pleased to report that, following the purchase of two brand new delivery vehicles, we are back to a 2-3 day lead time on deliveries.

irinalale
2

Value For Money

Overcharged For Delivery

I specifically called and ask if they combine delivery and was told 'Not possible' because they will ship my order on two pallets even though additional items where 5 bags of mushroom compost. Well it arrived on one pallet. Poor business practice… I paid £46 for delivery by the way

1
dandysrocksalt

Hello, thank you for taking the time to leave a review - apologies for the late response.

Could you possibly email your order number and/or full name and address over so that I can look into this further and provide you with a refund for the second delivery charge?

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