Grasslands Nursery Lower Peover, Cheshire

Ordered three Hornbeam plants which came superbly packaged all three being in excellent condition.

Had a small concern about the postage which was addressed immediately and a refund issued.

I found this company excellent to deal with and their customer service was very good.

If I at any point need any further plants etc I would definitely go back to this company.

The plants that I ordered to replace box hedging which had got box blight are excellent. There was enough for Grasslands to do the delivery themselves. Their delivery guy was very helpful. I would use this company again.

Fantastic price, quality, and collection was so easy.

Very well packed Jasmine plants in two pots. Sturdy, healthy plants to grow up my recently replaced fence panels.

First class saplings. Well,-rooted, healthy plants. Excellently packed.

Ordered griselinia littorallis hedging, delivery was prompt, great service abd received 5 very large healthy plants. Would definitely recommend!

Quick delivery of great value, quality plants. Many thanks!

Purchased 3 2.5m+ tree from here last week, they are better than expected and already growing in my garden. Delivery came on their own van and the driver was helpful.

Paid £163 for a laburnum tree. Deliver arrived while I was asleep. 06.35 am and tried ringing me. Left damaged outside my property.

No planting instructions.

Dead within 2 weeks.

Contacted them and was told I had planted it wrong although it had no information with the tree or on the website.

Owners could not speak to me.

looking at the way they treat there staff its no wonder they treat there customers the same.

2 bullies

Please avoid them if you are someone who cannot carry large plants yourself from the road outside into your home. They are “curb side delivery” only, and although this is written on their website it is in small print where I did not notice this condition. It is not stated in the confirmation email. The plants themselves are in poor condition.

When the plants I ordered arrived the delivery service would not bring them into the building. I am 4 months pregnant, and there was a 7.5litre potted plant and various other plants, I certainly didn’t feel comfortable dragging these into the building or my flat. They were delivered in a brown box on a large wooden pallet, much too heavy to carry. I had to persuade the delivery guy to bring them into the building.

I didn’t pay £20 delivery to have them delivered outside my building, and not in my 2nd floor flat. When I called their customer service they were completely unsympathetic, refused to refund any of the delivery charge, and the manager even said should I be fine to carry them even when I’m pregnant, because she carried heavy plants when she was pregnant!

The plants themselves are not in a well cared for state. I would send them back but they say I have to pay for another delivery charge.