BillyOh Lincoln Greenhouse

Appalling Customer service & logistics. A wood playhouse was delivered with incorrect sized parts. Several attempts to rectify where the replacement parts simply weren't delivered.

Customer service gave different and often contradictory tales over several calls as to why the replacement parts weren't sent, including parts waiting in the warehouse but not sent for delivery but they couldn't work out why and another claiming a delivery attempt was made where the driver realised the parts weren't loaded onto the van when they got to my address.

The latter proven to be untrue thanks to CCTV showing no such van.

At this point I have no trust in this company both from a perspective of generating fantasy excuses to cover their ineptitude or from a basic ability to deliver goods.

Unfortunately I'm another unhappy and out pocket customer who sadly purchase BillyOh products. It been 3 months now between seller, myself and amazon to send all purchase back. Seller always refused to refund because I reported missing and damaged parts after 30 days when I had time for it and I didn't expect it to be bend, cracked, wrong sizes or missing parts. Amazon authorised to send back for a full refund plus any fee paid by me to send it back. Who can afford pay over £1000 to send back a bulk item weigh over 500kg after spend over £1600 on the summer house? Not many people this days have £1000 spared in the bank.

The Consumer Rights Act 2015 states that any goods purchased from a trader should be of satisfactory quality and therefore free from defect and as it was delivered to the customer it is up to the seller to have it collected or pay the costs of return postage. The consumer should not be put out of pocket for faulty goods.

So it been a nightmare with all that storage in the garage occupying all of it.

Seller keep saying it already passed over 30 days so they not accept it back or collect it from me to full refund. They only did offer parts replacement or partial refund as a gesture of good will. I asked for the replacement parts and over a week nothing decided when it would be sent so I asked a friend joiner to sort these and finish the summer house. Seller refuse to refund these even they would spend lots more with delivery etc so I ended up having extra £200 on top of the summer house costings and in the end the joiner told me the quality of the wood are very concerning how it will be standing after a strong windy day or heavy rains.

Trader standers already been contacted because sellers like these shouldn't been in the market trick their customers with products with falsely items discrived, poor quality, wrong sizes sent, missing parts etc.

Other thing, the PDF instructions they sent you will need a degree to find the parts and how to put it together as the parts didn't come with numbers or letters etc. Read all company products reviews in their amazon page and Google other reviews online before purchasing it.

Just one word of advice for all future buyers. AVOID.

Absolute nightmare to erect. Talk about a jigsaw puzzle. Instructions may have well been in Chinese for all the help they were,and not sure what all the batons are for. So am afraid it was a bodge it and scarper job, and hope for the best.

You will need lots of sealer to seal all the joints and round the windows to prevent leaking in.

On a positive note though,it does look fab once you've managed to put it up.

I was looking for a small greenhouse, and the Billy oh Lincoln fitted my needs perfectly.I ordered the one with the Styrene glazing,but the warehouse man must have had a bad day and sent twinwall glazing,with some styrene.(but still not enough).I called customer services and they sorted it,(well done!! ) the missing styrene glazing turned up 3 days later.it was easy to put up, on my own,but like others it was tricky to get perfectly square to install the roof.( probably my fault)The quality was good for the price and is a sturdy building.An electric screwdriver is essential,due to the amount of screws required.It looks great,and i'm on my third coat of wood preserver.Plants in and tomatoes growing.Very satisfied with it.One tip... Check the grooves/rebates that accept the glazing,twinwall in the roof.to make sure of no pinch points when sliding the twinwall panels in situ.