Baxi Potterton

My present Potterton has been operating very well for 56 years but it is coming up for replacement because of a leak in the water jacket.

Might it be worth trying to claim on the warranty??

We have had to replace our Potterton boiler after 6 years - several costly faults, and appalling customer service, along the way. I believe we spent over 15 hours on hold over a week and there was no resolution from Potterton. We were forced to have a Potterton as we moved into a new build- watch out for this and request a different manufacturer from our developer if you can. For your sanity and hair colour, steer clear of Pottertons!

Hours spent on the phone trying to get through to customer service after experiences boiler issues. Only to get unhelpful advice.

out potterton titanium boiler developed a fault with the diverter valve ( it leaked internally causing an electrical fault) 5 years and two weeks after purchase and installation. We had it serviced every year to keep the warranty (5years) in force. They were not interested it was ywo weeks out of warranty. It shows what they care about customer service. AVOID

had five years now no problems at all

Great boilers and great back up for installers with thier next day call out. I find I only fit Baxi now.

Got Potterton promax HE 28 plus installed four years ago. Since then we have had two divertor valves fitted.... two actuator motors....one pcb board fitted.all at our cost. my wife and I are in our seventies...and cannot afford these kind of costs...but neither can we afford not to pay up as we would be sitting in our home freezing....like we recently had to...as we had to wait five days for an affordable refurbished PCB board coming from England...as boiler kept showing E168 and would not fire up....this error code is not even in your manual !....this model should not be sold to Joe public as its one piece of crap...we have spent quite a bit of our savings on repairs to a four year old boiler...our old boiler was 28 years and never a murmur from it..but then again it wasn't a Potterton... we were tricked into changing it...to old, to noisy, no parts available etc etc...

...and still no answer. For reference Worcester answer the phone within 10 seconds.

what a complete waste of money, bought this boiler from British Gas and they were absolutely superb but the boiler is rubbish. Plumber is struggling to get replacement parts as the diverter valve has started leaking and BAXI insist that you have to buy the whole unit rather than just the piece required. Just forked out £160.00 on something that should only cost a couple of quid plus labour to replace. " PLEASE DON'T BUY THIS BOILER "

we had a baxi potterton fitted by British. Gas and covered by home are. After less than a year the heat exchange unit leaked. British gas visited and called the manufacturers to replace it- they did this after 2 visits, but BG engineers had to come back to take the air out of the system. We have since had several visits from BG and the manufacturer and the heater still makes a loud noise and cuts out. I've just wasted another days holiday for the Baxi engineer not to turn up

Reading on line I see it's possibly a fault with the manufacturer .... So if you ask British Gas to fit a new boiler - probably best to get any other make than Baxi. If you pay a company to fit your boiler and to maintain the system I would be a little more forceful than Iave been about recognising their responsibility