Heatline C24 HE Combi Gas Boiler

Don't get this boiler. Its a rip off use your money to buy something decent.

does not heat up my house and i very useless any one been offered acapri heatline boiler in the government schemes should not bother having their old boiler removed

Had this boiler installed on a brand new system approx 2 years ago, It has now failed and the main heat exchanger is the culprit.

Spoke to technical help who advised it must be due to a running the boiler dry which I can 100% guarantee has never happened.

the part is £300 + VAT and then requires fitting which in total is more than the boiler cost in the 1st place, so it's now necessary to fit a new boiler!

As people say fit a cheap boiler and take your chances, I wish I'd fitted something decent in the 1st place.

bought from b and q,went ok till 3 weeks after warranty ran out then broke down oweing to a 10 pence o ring leaking which blew a part,phoned helpline cost me 20 quid all together then paid 260 by card over phone. took less than half hour to fix with no gar. it wont go wrong again.either dont buy or get extended warranty. disappointed.

Bought brand new from B&Q

Perfect for 18 months

Now out of warranty and diverter valve leaked Replacement parts £20 on internet OK

20 months old switched off no lcd probable pcb replacement

Not Impressed DO NOT BUY

HEAP OF MISERY

i like it good service and quick engener come when call for a fault i do not hesetate to recomend for heat line boiler manufacturer thank you aziz

This boiler is good i dont know why they get so much bad press. Also they were very fair with me, i paid a £260 fee for them to come out and check my boiler, and gave me a refund of £117 because there was nothing wrong with it, and they only charged the call out fee of £87. They are very fair and i have no complaints.

As A Gas safe engineer, I was called to one of these heaps of rubbish this morning needless to say the previous tenant had taken the manual so had to rely on the help line, it cost me nearly £20,00 to talk to these guys due to the fact that they as heatline engineers had to resort to the manual, you could hear the pages russeling, and still didnt get the right info, all I wanted was a comfirmation of my diagnoses as the PCBs for this rubbsh is over £200 quid.

NEVER, NEVER put one of these in.

- 5stars

Where to start?

Wrong template included with Monza 24. Showed separate hanger when my model has fixed strips down sides. Also showed the pipes entering at vertical when all on my model entered at right angles. In the end had to measure the flue, work out where the fixings should go and then build the pipes to the boiler - not something recommended on an open building site!

Got the unit installed only to find that the gas system leaked so badly that the rooms had to be evacuated. Not something I have ever come across on a factory built unit. Took ten minutes with a leak spray to find all the leaks.

No flue included and B

I'm a gas safe engineer. Heatline are notorious for being cheap to buy and expensive to buy parts for. When you ring up technical help for advice, it's an 0906 number - 60p a minute from landline, considerably more from a mobile. My mobile provider won't actually let me ring 0906 numbers. I tried 4 times to get through but because of the terms of the premium numbers, it'll cut you off rather than let you queue. Theirs is the only technical help service that I know of that charges a premium rate for the privilege of getting advice. It's a terrible boiler with terrible customer service.

A previous writer has commented that they work fine when installed properly and that the problem is caused by rushed installation. When installing properly you are adding to the cost of the job through the quality and integrity of your workmanship such that the cost of the boiler becomes a more marginal cost of the job. In which case, for the sake of an extra £100 to £150 you may as well install a decent piece of kit that will complement your workmanship and only add to your reputation as an engineer.