Ideal HE24 Combi Boiler

We have a ideal H E 24 icos that has stopped working can’t get nobody to repair because they itis scrap Fitted by Homesetve it’s been a nightmare

Great boiler, simple to install for the installer and simple to operate. It is energy efficient and the boiler package was a good price (flue, timer). Comes with a 5 year warranty on the condition the boiler is serviced annually by a Gas safe engineer. Good boiler for a mid-range choice.

Had new boiler fitted in 2016 2 year warranty,developed fault Feb 2018,contacted Ideal regarding breakdown,they did not want to know even though still under warranty.

This week 4th April i received a request for my bank details for a direct debit as my Warranty runs out in a couple of Months,so why would they not repair my boiler.

As i am A 77 year hold i found it difficult having to pay British Gas £99 pounds to fit a new igniter after such a short time of having boiler fitted.

My advice to anybody wanting to purchase a new boiler is,Keep well away from IDEAL BOILERS,And poor customer service,LEAVING ME £99 pounds poorer.One unhappy Pensioner.

Do not purchase any product from this company. You have been warned. Rubbish.

We moved into our bungalow a year ago and enjoyed the warmth of heating and hot water from the above boiler installed in Jan 2014. A month ago an error code of "Ignition Lockout" showed after it had stopped working. This was followed by "Check all other gas appliances work" then "Reset boiler" and finally "Call installer". Having followed the instructions without success I called the installer who suggested I contact Ideal as the boiler was still under warrantee. An appointment was made for the following Wednesday although I received a call from them on the Monday to say they'd had a cancellation and could come a day earlier if preferred. The boiler is installed in the loft and it was necessary for the loft to be boarded with lighting installed in order for the engineer to access it and work safely. He duly arrived on the new date and set to work. Upon taking him up a cup of tea after a quarter of an hour or so he seemd to have most of the insides stripped out. However, a half an hour later it was all back together and working again. Apparently the problem was a dirty probe which he'd cleaned and returned. It should have been cleaned at the last service! Relieved it was sorted under warranty and has been working fine since.

We have the Ideal Logic+ 35 boiler installed (that replaced an awful Ferroli! )

It has been Quiet, Efficient and reliable and so far has been good value for money.

The remote Wireless Controller and thermostat are simple to use and we have found that the Ideal heats up much quicker than either of our previous 2 Boilers and the fact that it is smaller and queiter is a bonus.

So far so good but will be back again to report progress

Only downside thus far is that the wireless controller does not have a night setting although there is 5 degree frost Protection that kicks in if needed

I had this IDEAL combi 24 fitted in 2013. It is now 3 and 1/2 years old. It is now leaking water from the main heat exchanger into the condensate pipe, which aparantly is becoming a common fault. I`m lucky that is where the water is going otherwise I would have a very wet floor. I have read that many of these heat exchangers were low quality and made in China.

I am waiting on the engineer to replace it in two days time. (HEX`s) Heat exchangers should last at least ten years. So these boilers are not fit for purpose. I had this boiler fitted under the warm front scheme. Someone it seems was making money from installing cheap boilers.......

Warmfront installed my Isar HE 24 Combi boiler and central heating September 2007, after 5 years the remote controller just stopped working was told it was ok to work the boiler without it as it was not covered they are £130/£150 to buy ,12 months later water would run hot then after afew minutes it would run freezing cold water then start to heat up again then go cold i have emailed everyone i can think of even the complaints dept of the government scheme issuers and because it was out of warranty and it was up to us to get it serviced which we did .theres nothing they can do ive told them i was told there was a fault on them there reply got a corgi reg company to inspect it and to write me a letter stating the fault and they will consider a repair (not replacement) 6 months ago was told by a energy advice to reapply so i did was asked for £600 towards the cost then again 3 weeks ago was advised again by the advice people to reapply but through E-on so i did was told i qualified was made up boiler failed some test that was done was told to wait for a phone call with a date for the fitters to replace my combi boiler but i didnt receive a phone call i received a letter asking me for £970 towards the cost by the way on both occasions it was the same company that were going to replace my boiler the price increased by £370 in 6 months haha wouldnt mined you can buy a isar boiler for under £200 now .so im still the same as i cant afford to get it repaired as i am unable to work due to having COPD (chest /lung decease) plus other health problems so i still have flashes of hot water what a joke

Installed on government Warmfront grant scheme. Just packed up after ten years which seems pretty good life for this device.

It's corroded to bits, unrepairable.

I had a problem with water not getting hot on occasions n despite having the yearly services required to maintain my warranty when I called to report this known problem they couldn't find my details on the system so no valid warranty n therefore it was going to cost me £120 for them to fix it, I argued till I was blue in the face n they won't do nothing unless I pay, the installer said if that was the case he wasn't fitting any more boilers n still they don't care!! I'm informing watchdog next!!