Potterton Gold 28 HE

this boiler is rubbish always breaking down no heating no water for 5 years problem ongoing wished we kept away from this boiler not worth any rating and £3000 money.

I have had my Potterton Gold 33 HE since NOV 2010 it is in my garage I have only just had my first repair it had to have a new pump in Nov 2016

heating does not come on when it should, no hot water to fill up a bath, so we have to keep on having showers would not recoremend to anyone we have had loads off problems including exploding pipes plenty have leeking pipes this boiler is a nightmare

After both the first and 2nd service the CO is sky high and they refuse to fix it

I am a heating engineer and have been fitting this boiler for years with out a problem the call back i have had was a faulty clock that was covered by the two year parts and labour as it states top potterton boiler

wondering if anyone had this problem no lights are on digital readout is on been on the phone to potterton now ON HOLD FOR 1HOUR 15 MINS AND STILL WAITING ,so back from my rage has anyone else expierinced this problem,,, i still get hot water but no central heating and all 3 lights are off with no error message

This combi can be quite noisy when starting from cold you get some pump noise and gas burner noise, and then it settles down a bit when the rads are up to temp. Ours is in the old airing cupboard next to the bedrooms so it can be heard more easily, don't think you would hear it if it was down stairs in the kitchen etc It does provide an excellent shower which is only next door we have a aqualisa dual with a drencher head and it is very powerful and you get a constant hot flow which doesn't alter even if you use a tap or flush the toilet.2 year warranty going 3 months no probs so far

Have had this boiler (Potterton Gold HE 28)now for just over 4 years, have had constant problems with leaks and E119 messages (which are now getting worse now the warranty has expired. having them about 3 to 4 times a day)... when the plumber that installed it say's this is quite common in this boiler....but we only got them about once a month (if that) when in warranty....

My sister has the same boiler but only gets the E119 message a couple of time a year (her's is newer)... so not sure if we got a bad boiler.... but certainly wouldn't have this one again.... and is costing us more in repairs now than the boiler itself.... wish it had a 5 yr warranty so we could just replace it.....

Owned this boiler now for almost 4 years. I bought this boiler because it came with a three year warranty, had a good A rating and was a Which? magazine recommendation. It is slightly noisier than boilers at other houses which I have lived in. In the past 4 years it has had about 5 breakdowns. The last one being major in that the inlet valve mecanism for mains water burst (made of cast brass) and it was like niagra falls coming out of the boiler. Luckily my boiler is in the garage so not too much damage to property. That coupled with E1 33 error messages requiring boiler resets every now and again, its annoying. Gas valve also just been replaced. I bought it for 'Rolls Royce' type quality/reliability. Would I buy another Potterton? No. It has not lived up to the hype. Like me I would suggest a service plan with Baxi HeatTeam after warranty expiry. IT WILL BE WORTH IT!

We have the Potterton Gold 33 HE which is just the higher output version, it gives a great HW flow so no complaints there. The controls on the front of the boiler are very easy to understand & use. It's not the most attractive boiler out there but most of them will more than likely be tucked away in a cupboard.

My only real criticism so far is that it's quite a noisy boiler compared to others I've heard. My friend has an Alpha boiler & you can hardly hear it when it's running so I would bear this in mind if your boiler is in a location where the noise could be a nuisance like a bedroom!

From the beginning of this year the guarantee is only 2 years, but if you happened to get a boiler that has sat on the shelf for a while you could still get 3 years as I believe it depends on when the boiler was made (serial number)

I hope this Potterton is reliable as the one it replaces as that one had to be getting on for 20 years old & was still going but showing its age a little.

From what I've read on reviews Potterton / Baxi's seem to suffer a lot from PCB faults, a lot of the time this is nothing more than a bad solder joint, normally somewhere around one of the many plugs that connect to the PCB, I had this fault once with my old boiler and the engineer fixed it with a dab of solder! so if your told the PCB is faulty make sure the engineer has checked for bad solder joints on the PCB before you pay for a new one!