Anglian Windows Reviews - anglianhome.co.uk

Anglian installed 4 new windows but didn’t complete and damaged the installation. Trying to get them back is impossible. 12 months on and they still haven’t completed the below standard installation. They keep ringing me to ask about more new windows but refuse to respond regarding their defects list.

Windowsill damage beyond repair when they fitted the window. New sill required as per their defects list.

Window measured incorrectly so the trickle vent won’t fit (another winter freezing). New window required as per their defects list.

Window glazing unit fitted incorrectly and all scratched.

Use them and you'll regret it. Small claims court now for me, which is more money that I could without spending in these hard times.

There is even a Facebook page for dissatisfied Anglian Customers with 7.4K members-speaks for it’s self really.

The salesman from Anglian Windows arrived and proceeded to measure the six windows in my property, tell me how good Anglian are and how quickly their "none contractor" fitting team could do the job. Then he dropped the £28000 cost of the job. I said that this price was way above what I expected for six windows and he then proceeded to say he could drop the price to £20000 to which I said I would need to think about. The following day the salesman rang several times and then finally sent me a text that they would be able to subsidise the job and could now fit the windows for £13000!!!!!

So, the initial £28000 job had been reduced by £15000 in the space of 24 hours. I personally think this is utterly disgraceful behaviour on the behalf of this company so I politely declined the offer.

Please, anyone who gets them to quote for replacement windows, don't let them trick you because as other reviewers have stated, they will more than happily make you pay an extortionate amount if you let them.

Awful company.

I am very disappointed with this untrustworthy company (Anglian Home Improvement & Windows).

Unfortunately, they have taken my deposit of £250 which I paid for the installation of three windows. Approximately, five months have passed and the installation has not commenced.

I have contacted them on numerous occasions and got fobbed of with the excuse that it has been passed to the legal team and they will contact me. When I enquire as to when I will be contacted no date or time was given.

I now have to contact my credit card company to see if I can cancel the payment.

Please, do not use this company as they will run off with your money.

This company are a shambles it has taken 10 months to complete a 3 day job and still cannot get a guarantee for the work done.after numerous calls and countless hours on hold I am still no nearer so please people do not use this company.

I recently had my guttering and barge boards replaced by Anglian and am very pleased with it. The product is superb and the workmen were great cleaning up each night before they left. So when I needed a new front door and window I had them again and can not fault the quality of the product and service. I would highly recommend.

awful experience. Windows that weren't checked before leaving their warehouse resulting in a really poor finish, damage to property, staffers walked all over my conservatory living cracks all over, cracked windows installed, glass installed the wrong way round, beading popping out and not matching across the windows, installation and survey dates changed without informing. Have been complaining for over two months and Anglian is yet to address the issue or propose a way to resolve it. Stay away, they look like a big company but act poorly.

Go elsewhere, you will never get them back once installed Only middle pane is covered no matter how they explode, normally heat related.

Anglian built a conservatory for me this year. The new doors and windows don't open properly and the fitters destroyed my underfloor heating during the installation. I am left with a room that doesn't work and I am financially out of pocket. Their aftercare service is non-existent. I have never experienced such a poor service before.

Ordered triple glazing, had survey and paid deposit and now they say they can’t make it? Trying to contact several times but they never get back to me and have my deposit? Do i have to start legal action??

We ordered rolling doors with installation. The product is good but the whole experience of dealing with this company was a joke!

They took the deposit. The contract was not provided despite the rep's assuring us that we would get the paperwork via email. We never heard from the rep after the initial meeting. After several contacts with customer service, we eventually received the contract via post. We had to chase the info about the installation. Then, they changed the installation date in less than 24h without making sure we were aware of that. As a result, we had to rush back home from work to accept the installation team a day earlier that booked. We were told if we did not accept the installation that day It would not happen for the next few weeks as the main engineer was going on holiday the next day. The depo in Bristol (who was responsible for the installation) does not answer the phone at all. The senior manager cannot put together a proper email to explain all the mishaps. We refused to pay until we have an apology and explanation for the horrible customer service. They sent us a letter threatening legal action 3 days after installation despite we were in dispute. Keep in mind in the contract states they charge 4% interest on a daily basis if the payment is not on time. And it doesn't matter if you are happy or not with what they have done. Eventually, they admitted their faults and offer us compensation as a goodwill gesture (we have got all that in writing). We never received the compensation. It is now 2 months since.