Britannia Windows www.britanniawindows.co.uk

DO NOT USE THIS COMPANY!!!!! Where do I even start…? Britannia Windows is the WORST company in existence. I ordered 4 products from them and each one was wrong in one way or another.

1. Sliding patio doors – sent the wrong doors from a different manufacturer at the wrong size, and even supplied glass which was 300mm too short! They tried explaining that the doors I received were ‘a superior product’ to influence me on keeping them. I ordered standard sliding doors, not a ‘lift and slide’ which are notoriously poor and break.

2. Picture frame window, supplied damaged and without the rubber seals.

3. Bedroom window – Ordered black outside, and all white inside, yet I assume they thought it would be funny to send black internal handles…!

4. Front door with side screens – ordered a black exterior, white interior on both side screens and door, yet they decided to deliver the door dark grey inside and outside…

The “manager” was the rudest and most egotistical man I have ever come across. Even after I confided in him about the stress of my situation over the phone one afternoon, he had the audacity to blame ME for their mistakes; raised his voice and was clearly very angry at HIS teams countless errors.

This has been the most stressful situation whilst living in a full house renovation with a young child, and their incompetence has cost us weeks of living in non-watertight conditions, to which there was not a single shred of remorse. Luckily I live locally and I am able to visit the factory, as getting hold of any of the team was impossible. They never saw me face-to-face nor offered any compassion to the situation.

If you are reading this and think that this one bad review wouldn’t harm your chances, think again. Locally, this company are widely regarded as utterly useless and I would strongly encourage using alternative suppliers, such as Seal Lite or Majestic Windows.

From the moment of first contact the team were very professional, I had no hard sell they took onboard what I was looking for. The company were Recommended by a friend.

The door we chose works very well and looks fantastic, it makes our home look great.

Very easy to operate, and great value for money.

Many thanks to your firm and your fitter for a job well done.

I recently had a replacement door fitted,the quality is evident and the door is very solid. The fitters were well mannered and very efficient,there was no mess, no need of remedial work to the decor in the hallway.I can recommend Britania,in every respect, from the initial quote, to completion,every stage was carried out with efficiency,and care, Thanks Britania, job well done.

We had 4large patio doors and 2 other windows.

The doors were wheelchair friendly as we had requested.

The faults included

No door stop

No back plate

Missing bits of trim

One window frame dangerously unstable.

They left rubbish all over the place and the windows smeared and dirty with blue plastic stuck behind the trim which is terribly difficult to remove.

The whole process has taken 3 months to complete

The customer service was poor and all the company has offered is to put us in the hands of debt collectors

Do not touch them

We recently had our windows replaced after having the door done at the beginning of the year. We are so happy with the end result, it gives the house real kerb appeal. We would not hesitate to recommend Britannia Windows in Chandlers Ford to all our friends and our neighbour has already requested a quotation.

Window doors biofold doors fitted December

Still leaking draughts and hard to open

Rude staff in office no care for customer

Don't buy from Britannia window chandlers ford hampshire

Door ordered 5.10.16. No.SS15982-s to be installed in 6 weeks did not happen until they were prompted then finally another 2 weeks. One fitter then took all day 9th dec.and he then asked to finish it next day, next day was still unsatisfactory. 14th Dec another fitter, 21dec another fitter made more adjustments and still not fully sealing. 18th Jan more adjustments and fitter said that was best it could be. Letter sent to Clevedon branch with complaint--no reply to date. Still waiting response before I pay balance. Wish I knew the quality of the product before

We had 8 windows in total replaced with Britannia Windows in Clevedon. They are fantastic and made a wonderful addition to the house compared with to the ugly old ones that were here when we bought the house. Overall delighted to recommend Britannia to anyone. We are currently ordering a composite door with them, so we hope that will be just as good.

We are in the process of an installation that has lasted 6 weeks and still without resolve. We had ordered triple glazing upvc windows as a replacement for the front and side of our house and when initially installing a large proportion of all the windows were cracked due to incorrect installation and use of incorrect beading. Measurements for our bay windows were also wrong but they still installed them which resulted in having to recess the windows so far into the walls the side panels barely open (in the process of installing the bay windows they tried to cover up the mistake by chipping away at the stone window cillls so they could attach plastic beading strips). One window was even installed without any foam being filled around the edges to close off the gaps or even attaching a cavity filler to block the cavity opening above the window (turned out the window did not have a lintel above it?).

This took place in November and the job was not completed before Christmas, so due to some windows not being sealed we were left with cold air coming into the house for 5 weeks. Not once during the initial stages did anyone from Britannia contact us, I had to call them, we have not even received any apologies despite being left with cracked windows and cold drafts.

I chose Britannia as they were local and wanted to avoid the higher cost of national suppliers such as Anglian or Nationwide. However I think now I would have been better off going with a National company as this has installation has caused a lot of stress, anxiety and time trying to resolve the issues.

The two lads we had was very good they know what they was doing we would. Have Britannia windows again they was very tidy and cleaned up after every day very good 10 out 10