Manchester Window Factory www.manchesterwindowfactory.co.uk

MWF

Pretty much everything that could have gone wrong did go wrong on my job with MWF.

So after approximately a 6months wait from order to install — some of my windows turned up for install. 2 of the 3 bay windows were about 1ft shorter than they should have been, leaving me a with a huge gap and bit of wood to stop the elements for over another month in the middle of winter until new ones were made and installed.

Once they were installed — the gaps between the window frame and the wood were left unsealed — I put my hand to the gap and the intense cold air was pumping into my living room, not to mention the sound issues this also caused, which I still have a lot of sound coming through still. I have since filled these gaps myself - which for the price I paid is really insane.

The bathroom I asked for privacy glass, now my old window had a floral decorative patter on which I wasn't a fan of — but I could see colours and shapes through the glass (which on a south facing property was great) — this new privacy glass MWF installed stops all colour and shapes coming through, and allows only a little light - it honestly looks like the window has a blue film on it. Wish I'd have been given a sample before going with this option.

I have a Gothic arch window, which I understand is a little harder to supply — this took months longer more waiting to get installed, and I was told constantly that MWF's supplier was backed up, I get it, its a supply issue, but all they could do was apologise.

My bedroom window had a new architrave built around it, but the gap from the wall is massive, approx 1inch. Which when I raised, the only solution was to polyfil the gap the whole way round the window.

Front door no major issues, they forgot to attach a handle I requested on first visit and the fanlight glass has a massive scratch on it.

Bunch of scrap / parts left on the side of my property also.

So all in all, I spent approx £14k with MWF — wasn't offered a single cent of compensation for the issues or delays.

To top it all off — I recommended a friend to get a quote from MWF before all my issues, which was quoted to high. So my friend got quoted from another company for the same window I have, spent a couple grand less than me and was fully installed around 2 months before mine, after being ordered 2 months after mine.

I'd avoid MWF in all honestly - which is a shame because the product looks amazing, but service, delivery and finer details massively overlooked.

Went ahead with this company about 18 months ago to replace nearly all the windows and some large sliding glass doors in my home, and I can't say I am very happy with the results.

After fitting the sliding doors were crooked, however they were reasonably quick to get someone around to refit them, though to this day they are still less soundproof than they should be. I have had trouble closing an upstairs window which is temperamental but they have so far not got anyone one in to sort the problem.

My main bug bear though is that a three of months after fitting a run of tiles that butted up to another window they had fitted, suddenly started peeling away. I live in a townhouse that is identical to all the others in the road and no other house has had this problem. Clearly these tiles had been disturbed during the window fitting and had come loose. I contacted Manchester Window and after some discussion we came to an agreement.

We both accepted that the damage was caused by the window fitting however because of the age of the tiles and the weathering effect of time the tiles were not as secure on the wall as they should be. It was agreed that if I paid for the cost of supplying materials to cover up this section of damage then they would come and fit them free of charge, and that would occur as soon as they had a team doing work in my part of the country. The months went buy and nothing happened. I called them every few months, this always took several calls as they were so slow in getting back to me, and when they did it was always the same story, no team was coming to work in my area (London). The last time I spoke to them they said they had no one coming in the near future and I'd do better to find someone local to sort my problem.

After 18 months I realised that they had no intention of keeping up their end of the bargain and I had to pay a local man £1200 pounds to re-tile the area.

I am not happy!

Despite sending two emails (via the contact form on this company's website) then - when I didn't hear anything - following it up with three phone calls over the course of two weeks NOBODY bothered to call me back about my request for a quote for secondary glazing. The girls in the office took my number every time and assured me that someone would call me back every time. It's been two months and I still haven't been contacted. So I have now gone with a different, reliable company to fit secondary glazing to 9 of the windows in my property. Really poor, really terrible customer service. What kind of company turns away business and thousands of pounds of a potential customer's money?

This being the third house that I have had new UPVC bay windows installed I feel that I can talk from a position of strength re. the standard of product and installation of my new ones from Manchester Window factory. The whole experience with Manchester Window factory Factory was a good one, from the initial quote, where unlike most UPVC installers, there was no pressure put on me to buy, to the product and the install which I must say are and were of the highest quality. For that reason I highly recommend the Manchester Window Factory.

I did a lot of research before choosing Manchester Window Factory to supply and install our conservatory because, having worked for a national company in the same industry some years ago, I was aware of the pitfalls of paying too much or paying too little.

The installation was completed today and I'm delighted to be able to leave this positive review for quality of the sales process, communication before installation, product quality and last but not least the professionalism of the installers. They even cleaned up all the rubbish and took it with them!

We will definitely be using them for any future work as well as recommending them to all our family, friends and visitors.

Thanks a lot guys.

Tried to get in touch with anyone within the business regarding secondary glaze windows, was repeatedly told by a very well spoken and polite receptionist that, they had my details on theirs system and to leave it with her and someone will get in touch. I called a number of times and tried contacting them by emails too,but within the three weeks I`v been chasing them no one has either call back or emailed even just to say they are just not interested in the work or they are simply too busy at the moment.

Very disappointing!

I had my front door and one bedroom window replaced today by Manchester Window Factory. From start to finish, their service was excellent. Before contacting these guys, I spoke to several other companies. Unlike their competitors, Manchester Window Factory did not go through all the pantomime tactics of starting at a ridiculous price and then reducing it depend on how much resistance you put up! Manchester Window Factory gave me a fair price right from the off and then reduced it slightly to match their competitors. So for the same price as the cheap panto companies, I was getting a better product, a better service and a better guarantee! On the day chosen as most convenient for me, the guys arrived promptly and fitted the window and door within 3 hours! They were polite, friendly and professional. I felt totally safe leaving them with my house and 2 dogs while I popped out for an hour. They put down dust sheets and swept up afterwards, as well as taking away all the debri and old window and door. I'm SO pleased with the end result! A superb service! I would recommend them to anyone!!

When selecting a double glazing company to work in your house what to know is that they are honest,reliable and have the skills to complete a good job. Then you want a fair price for a quality product. What you find with many companies is a lot of stupid deals which inspire no confidence what so ever.

Manchester Window Company have just Double Glazed my house, they were easy to deal with, inspired confidence when they quoted by understanding my needs an quoting a fair price for a quality product. The work was completed to a high standard by a team of 3 in 2 days (8 casement, 1 bay, 1 patio door).

Our request for a front-door replacement was handled very professionally with great attention to detail. We needed a low, bottom-door, seal in place of the raised one and this was no trouble at all to get arranged. All dates/times for visits and fitting were perfectly kept to and the whole process felt focussed just for us....as it was!

Following good reviews on this site we arranged MWF to fit two porches, front and back, to my mum’s house.

No pressure selling, a good price and the porches were fitted in May 2013. The work was carried out efficiently and considerately. We have been delighted with the work and it gave my mum,at 92, anew lease of life!

After the hot summer this year the door lock became a little difficult to lock, and I do mean a little! My mum had got used to simply lifting the handle, letting go and turning the key.

Well, one phone call and Mark came within the week and fixed it.

Would definitely recommend.

Margaret