Smiths Glass Limited - www.smithsltd.co.uk

Smith Glass should be a big fat zero but cannot do that option so 1 star is a compliment.

The MD and their senior management are all cheats. Even their labour staff states that while they do the job, telling us that management are bad. The fascias, soffits & guttering were supposed to be fully replaced and as a safety they persuaded me that we had to pay for another £2000 for scaffolding but the workers did the rework without any scaffolds after 7 months delay leaving the house in a bad state. Damaged the pigeon proofing for the solar panels, damaged fascias from conservatory, broke roof tiles. All these extras we had to fork out another £2000 to get this all fixed. These people are a shambles and don't know why trading standards have not shut them down. Totally useless. Please stay away from this firm unless you like to have stress and headaches. I hope they get shut down.

After recently having some windows done I was asked if I wouldn’t mind leaving a review of my experience and I am more than happy to do so.

The salesperson was very good, knew what he was talking about and worked out a price based on my somewhat unusual needs

The surveyor was also very good and thorough.

The 2 fitters who came to replace the windows were amazing, they worked non-stop and were so clean. They took all the steps required to ensure they were never within 2 meters of me or my family and I lost count of the amount of sanitisation that took place to ensure complete covid compliance.

The windows we had replaced had a unique lead pattern on them and I might even be pressed to say it looks even better than the original design.

I would not hesitate to use Smiths in the future and will always recommend them to my friends and family, I’ve also posted this on my Facebook page and my friends are already saying how great it looks.

Avoid at all costs. Stay well away. Products are very poor quality and when you have problems they tell you that their guarantee doesn't cover it!!

Had windows and doors fitted 7 years ago now and had problems from day 1 of fitting! They were supposed to install all new internal window sills but when I returned at the end of the first day of installation all upstairs windows had been fitted without replacing the window sills. No apology or offer of a refund, just an oh well it's done now!

Second day they fitted the front bay window and pulled part of the ceiling down and never even offered to repair it. (Luckily we were renovating the whole house we had just purchased our first home)

After a year the front door furniture was all knackered, it had all pitted and looked like sandpaper and discoloured but guess what they didn't care as they already had our money.

We have had 3 double glazed units blow which are also not covered and cost me £85 each time, we have had to replace 4 window handles and all the frames have discoloured and we have had to have the back doors replaced completely due to poor quality.

I have experienced Smiths Glass over the past 18 years and unfortunately have seen a steady decline in the level of service they provide. To the point now where their after sales service is totally unacceptable and prospective customers need to be aware. Other reviewers have summed it up well and mirror my experiences.

I hope to keep this review balanced and give credit where it is due; The quality of the products is good and depending on the fitting team that arrives to complete the work you should get a reasonable job. All the teams I have dealt with have needed some 'prompting' to address the small details. They are pressured to complete in a set time frame and therefore cut corners. This however results in needing to return to fix issues. Smiths should learn and give their teams the time required to do the job properly and it should not be down to the customer to 'project manage' them.

They have always been competitive on price - you should be prepared to negotiate and you will get a good price

I had a conservatory fitted 14 years ago and had minimal problems, at that time the minor snags were addressed quickly and efficiently

I had front windows and front door fitted 5 years ago and needed follow up visits to resolve some issues. The lead time to get a visit was a few weeks each time, but they addressed most of the issues eventually. We still have a whistling when windy through one window that they cannot identify or fix... so I've had to live with it

Now to my latest experience; I had rear windows and doors, Fascia, Soffit's and Guttering for the whole house and some Cladding fitted at the end of 2017. Again the job was completed well but the various teams needed monitoring and lots of things highlighted to be corrected during the work e.g. scratches of some glass units, chips in some frames, making good around frames etc. The snag list at the end was also large and Smiths pushed for their final payment assuring me everything would be fixed. Take my advice and withhold a sensible sum until snagging is complete. I did this and after two visits (arranged quickly due I'm certain due to the fact I withheld money) the issues were corrected. However, Smiths demanded the withheld amount immediately and I refused as it was getting dark and I was unable to fully inspect all the fixes. Smiths took payment from my card without my authority, or my final sign off that the work had been completed. They were then unable to explain how they had held my payment details 'securely' and treated me with total contempt when I challenged them, referring to the 'agreement' (which I've inspected and find no reference to them being able to store debit card payment details or take an unauthorized payment prior to the work being signed off)

The final straw with Smiths 'after sales service' was two months ago when I called them to request a service call as we had some trim on cladding come loose, one window that needed adjustment as it would not close properly, one patio door that would not lock easily and one window with a whistling noise when windy (remember earlier in the review this same issue occurred on another window installed a number of years earlier!).

I was told that I could not log a service call by phone, you now need to go onto a web page. This I did, and after 2-3 days, I received an email requesting photos of the issues! After some email exchanges I then got an appointment time...The first available appointment was 7 WEEKS away..(and took place today) a disappointing length of time to wait and no apology from Smiths as this is 'the norm' apparently. I requested an afternoon visit as cannot make mornings and this was noted. I received a call yesterday to tell me I would be the first visit of the day 08.00 am. When I restated the original request for an afternoon I was told 'it's the way it is unfortunately and the way the planning goes'

The fitter arrived this morning, on time, but advised that he had been told that as I'd not provided photos of some of the issues he would only be able to address the windows and door!!.. no mention of this during the phone call yesterday! So another 7 Week wait then!

Ending on a positive; the fitter today was excellent and addressed all the issues, he was methodical and took the necessary time required. Smiths need to keep people like him otherwise they will continue to lose loyal customers and lose new business due to poor reviews.

Only use this company if you are prepared, and able, to check and double check the work, are savvy and withhold a percentage of final payment if you are not happy... and hope you never need any after sales service from Smiths..

AVOID AVOID AVOID!!!

They keep ringing me despite my never having dealt with them. I am registered with the TPS, my number is not listed, they tell me they have taken me off the list and then they ring again. If I was looking for windows I would sooner use fertilzer sacks than employ these shirters.

One star is far too much for this company. I contacted this company more than 10 years ago to do some double glazing. Due to their harassing sales tactics I decided to go with a different company. Since then I have been hassrassed by this company with unsolicited phone calls and mail. Even though I have complained to the phone complaints commissioner these harassing calls have continued. I have written emails to the company directly asking for my details to be removed and these are ignored. I can sometimes get up to 4 calls a week from their rude aggressive sales offices. 10 years later and this is frankly ridiculous!!!!!!

AVOID THIS COMPANY AT ALL COST. THIS COMPANY HAS NO INTEGRITY, ARE AGRESSIVE AND ABUSE YOUR DATA!!!!

Had a conservatory built last April 2017- staff and builders all pleasant as the works were done pretty quick.

After a couple of weeks I noticed some stains on my original door, Contact Smith they said that they will send somebody round, weeks went past and nothing. Contacted smiths again they said the will get somebody round ASAP, and nothing.

So I took it on myself to arrange another extension, funny that they was round in a couple of days with salesman.

He gave me a quote, I then went on to explain that stains and dripping noise, he said he will get somebody round. Thanks.

He will be in contact with me over the next couple of days about the quote, like he said they rung two days later.

I wasn’t instrested as it was a little out of range financially. I did ask when the other guys coming round, he said he has spoke to and they will make contact. Guess what NOTHING.

Receive a call two ago about the snagging works that haven’t been completed (7 months later) and that the fact I wanted an extension. So I agree for them to come round on the Monday 26th March and on 23rd they said that the person has gone sick. So we arrange for Bank Holiday Monday 2/4/18.

Today I get a call to the rep has called in to go sick can we arrange another time. I said NO, but when is the guys coming for my snagging, his reply was ring buildings I ask for the number he replied on the bottom of the contract.

STAY AWAY, ONCE THEY HAVE YOUR MONEY THEN DONT WANT TO KNOW.

Update 1 June 2018Managed to get Smith glass round on the 26th April, said they would contact me within a week, nothing up to this Tuesday so I rung them, they said that they would get somebody to ring me back - Friday now and guess what nothing.Update 11 June 2018

As per update 1, still waiting for a reply for Smith Glass. Last Wednesday 6th June my Wife received a phone call from Smiths asking are we still looking for an extension, my wife explained the last 12 months and what we have been going through, there words were sorry to hear that and we would like to give you a 50% discount because of your troubles.

So my wife text me about this, and that she has booked a viewing tomorrow night (Thursday 7th 20:00).

So I contacted Smiths about the visit and what’s going to be done about my snagging works - Lady on the other end was very helpful and empathic. She asked me to log it via their new feature on the website and we need to start again. I agreed to this and was happy for Smiths to come round Thursday evening.

Shock horror Thursday morning I received a call from them stating that the Surveyor has just gone sick and could they rebook. I stayed to them that this is the third time you have cancelled but understand if somebody gone sick. We then talked about my snagging works and never come to clear understanding in the next appointment, All they kept dying was tomorrow night or Saturday. Conversation ended.

Friday night approx 7:45pm I get a knock at my door, Smith sales person / surveyor for a 8:00pm appointment. I explained that appointment was never booked and had friends round for dinner, then I explained the situation with snagging, he offered to come in and take photos. Which I agree too.

Saturday morning my wife received a phone call from Smiths why we didn’t let the surveyor in last night, she explained no appointment was made and he then continued to state it was booked through your husband, she explained the appointment was never confirmed.

Made my wife as she was lying about the whole thing.

So I contacted Smith a lady answer the phone and asked to speak to the man I spoke to previously, she said he’s busy at the moment on another call, I said that I would wait as he’s was very rude to my wife. Line went dead, not sure if the line went dead or she put the phone down on me.

So I run back again and the same man answered the phone, I asked why he was so rude to my wife as the appointment wasn’t confirmed, he said that he hasn’t spoke to my wife this morning, maybe some from the sales team, he new all about the previous night - he said that we confirmed Friday at 8, i said we n bet did this went on for a couple of minutes.

He said that we need to speak to a woman on Monday about the snagging works. 

Paid in full for new front door and replacement sealed units for bathroom window. Company fitted new door and removed sealed unit from bathroom window ready to fit new one, only to discover that they had ordered wrong size.

Mistakes happen, fair enough.

However, more than 3 months later, company have still not fitted new units or give me my money back. Refuse to return calls, answer emails or letters.

Unbelievable for a "reputable?" company to behave. They were very quick to chase my business and take their money, but once they have it forget any notion of customer service.-

Would strongly advise anybody to go elsewhere. RT

The conservatory was constructed 2 years ago with many issues, but were resolved to a satisfactory standard. However the conservatory has moved away from the house due to brick layers blocking the soak away with a bag of sand therefore all that rain water has caused subsidence (15cm) so far .

About three years ago we had a conservatory fitted by Smiths.

The installation process was fraught with all the problems seen on these reviews.

However, I am STILL receiving regular phone calls from their sales team asking if I am interested in following up my enquiry and do I want a conservatory. Ironically, I probably receive more attention from this team than I ever did from anyone in the installation team during construction.

Latest call today from someone who sounded like a ten year old TOWIE wannabe.