ADT Security System www.adt.co.uk

I ordered two CCTV camera .When I was ordered they are told me delivered same time both camera.But they install only one camera.Than after 15 days install another camera.I have so many issues Still i am paying my subscription.

I am already spoken to customer care centre.When they transfer complain department i was waiting long time than cut off phone.

Phoned to ask about service contract..

Told engineer would attend to assess alarm installed house and give price..

Did not turn up at given day and time..

Did not contact me to tell me of any delays .

If this is how potential new customers are treated then good sign of service if was to sign up... Alarm bells are definitely ringing

Don't think I'll bother thanks

My business will go elsewhere

Complete utter garbage of a company with non existent customer service. The staff are so rude. Total rip off monthly contract fees, there are other companies charging monthly subscriptions fees at half the price and installation costs at a quarter of the price. Their lame cctv app has not worked on android or iPhone for over a year and they refuse to make any concession with the monthly costs. Stay away from ADT and use a far more sophisticated company with good customer service. They will install the next day but you will wait for two weeks for an engineer. Last time I booked one he didn't show up for several weeks after having to rebook three times because he just didn't show up on three occasions.

my wife has wasted hours phoning adt to service our alarm/smoke alarm she paid up front and they have not turned up to three appointments -shes looking for a refund and going to a competitor-the last time we were charged twice (after she paid upfront) for a single callout with adt threatening legal action for their crooked fees-you would be better off having dummy cameras for security its cheaper and more reliable than adt

We have had real trouble with ADT's service as a whole in the last month. Below is a complaint sent to them which they have yet to acknowledge - I would hope they might acknowledge this here. This service is unacceptable.

We were recently subject to a power surge that caused a fault in the panel, which caused it not to be able to communicate with the app or with our cameras. This occurred on 1st March 2022. We first attempted to troubleshoot this to no avail, and then called out an engineer on 4th March, who visited promptly on 7th March. He identified the problem and coordinated a solution. We were initially told that a part had been ordered, and that the bookings team would be in touch when this arrived.

We received a call on 10th March at 0905 to ask us if we had availability in 30 minutes to fit the new part. This was significantly short notice that we were unable to accommodate this. We were told the bookings team would be in touch to reschedule the visit. No calls were received for 4 days.

We called the ADT helpline on 14th March to follow this up, and the representative I spoke to was still under the impression that the parts were not received. They offered to book an appointment for 18th March. We received a text message on 15th March detailing that the visit would be delayed to 22nd March. Due to the discrepancy between the date on the text message (15th March – image attached) and the date previously given to me (17th March) we attempted to contact ADT. The wait times were long enough that we were unable to do so.

We called the ADT helpline on 18th March to clarify. The representative we spoke to was unaware of the part having been delivered. They were also insistent that it had been rescheduled despite acknowledging the discrepancy from the text message. They then rescheduled the appointment for 24th March due to our unavailability on 22nd March.

24th March – we waited from 0830 to see when the engineer might arrive. At 1204, we called the ADT helpline and was reassured that an engineer would attend. We waited until 1730 before calling your helpline again, where we were informed by a representative that the engineer was unable to come today.

At my request, the representative informed us that the system had been updated at 1232 to highlight that an engineer would not attend. No effort on the part of the engineer or bookings team was made to contact us.

We were reassured that the bookings team would contact us to reschedule as soon as possible.

31st March - One week later, bookings team has not contacted and the representative has told us that again, an engineer has been booked for 1st April without any attempt to let us know or ask availability.

While this panel is not communicating, we have had unexpected calls from an automated helpline, at times in the early hours of the morning.

03/03/2022 – 0801 (1 call)

08/03/2022 – 0353 (2 calls), 0439 (1 call), 0440 (1 call), 0527 (1 call)

We also receive daily reminders from the app that the panel is not able to communicate.

We have also received a letter to this effect despite us highlighting this. It is clear that their automated systems are dissociated from the personnel on the ground.

adt couldn't careless once they have your money. installer used worst case scenario to justify not fitting hard wired video doorbell. he thought, with me being disabled and my wife being a woman, that we wouldn't understand or question his "expert" excuse. unfortunatly for him i was an electrician so i know excactly what is involved and how to do it. it's so easy we give these jobs to trainees though the adt installer seemed like he didn't know how to do it, think he can only fit wifi versions - mount on wall and turn on. these guys are called engineers when really they just trained in-house by adt.

complained to adt who just read the installers notes and claimed it was unsuitable for our door. complete bull, you can fit any bell push to any door. only thing that was unsuitable was the installers work ethic. twice i told them i was an electrian but they completely ignored this and then repeated the same excuse. now i'm being ignored.

Great price, engineer did excellent job very quick install. He went through system set up, and how to use App. I am very pleased

Thanks ADT !!

adt cctv charged £1436 to install the cctv system in a private house. On top of that they charged £100 for an engineer visit another visit they charged to reset the system. £223. 70 and on top of all that they charge £300 a year for a once a year visit to check the system which should have a guarantee. this company should be avoided. then in the small print it says its a 3 yr contract which the salesman convieniently failed to mention. avoid these people at all cost. when i rang to complain they refused to take my phone call. stating write an email. Well i already explained all to the plank i spoke too so i am not going to do that again.

Terrible, pay for a visit then wait in all day, nobody comes, have to chase. Would not recommend you use them.

was quoted a serive price of 55 for half and hour plus vat for a service of my smokecloack, agree to this, then fella turns up, says he was just given the adress as no job sheet, thought he was coming to fix the burglar alarm, which i told him we dont have then, he says he has no parts on him to service the machine and says he will come back next week and he will get the call out waved. comes back the following week, changes the fluid and battery of the machine, then get a bill for a wopping 1400, was only around 40 mins in total, so they are trying to charge me 1200? plus just for materials or either they gave an inaccurate service price. could of just ordered parts online and done it myself for less then 80 quid. needless to say would never use this company again, im suprised there still in business with tactics like this against all there customers.